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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (640 reviews)

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4.51

Based on 640 reviews, last reviewed 2nd Dec 2024

120% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Decent Interest Rate on Savings I have a savings account that pays a decent interest rate when compared to other societies. I like the fact that you don't get marketing emails every ... Read more Reviewed on: 2nd December 2024

Latest lowest rating:

2

I shouldn't have to get in touch and wait several da... I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (640)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Mia was very helpful

Mia patiently helped me set up some details and explained how I could carry out a transaction Reviewed on: 28th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Mia very helpful! Response date: 5th December 2023

New savings product

Excellent customer service experience! Firstly, tel call answered promptly, none of the usual “ experiencing large volume of calls excuses” clear concise information delivered in a manner which made me feel my custom mattered. Thankyou Mia! Reviewed on: 28th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service excellent! Response date: 5th December 2023

Good rates, good service

I have a variable rate savings account - the website is easy to use, and when the BofE interest rates went up, they responded very quickly with improved interest on my savings. It was also quite easy to speak to a real person when I rang customer service. Reviewed on: 26th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you're happy with our rates and our service! Response date: 5th December 2023

Changes to Cash ISA

I had a change of mind on what I was going to invest. The staff were excellent and guided me seamlessly through the process. Excellent service Reviewed on: 26th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our staff were excellent! Response date: 5th December 2023

GOOD SAVINGS PRODUCTS

Competitive products. Easy to use website and uncomplicated online application. A query regarding my first savings account with FBS was dealt with efficiently initially via email followed by secure online messaging. My Savings Plan Interest % Rate is quickly notified to me via email, in line with Bank of England Rate changes (so far upwards!). I have various savings accounts with other providers, and FBS is up there with the best. Reviewed on: 25th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback! Response date: 5th December 2023

I'm Happy

Have had a savings account for a little over six months. The process of opening it and managing it online has been easy and reliable. Would have no hesitation in recommending to others. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you're happy with our account! Response date: 5th December 2023

Excellent on-line saving product

Excellent on-line saving product with great saving rate; extremely easy to open and manage the account on-line; a great Building Society Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our online products excellent! Response date: 5th December 2023

Maturing Bond

Friendly and efficient transfer to new fixed-rate bond Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us friendly and efficient! Response date: 5th December 2023

Help with Savings Account

Phoned the FBS and was helped by Ed who managed to help me access my online savings account by supplying a verification code. Took less than 5 mins to sort things. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your query was resolved quickly with Ed! Response date: 5th December 2023

Professional, helpful

Excellent online functionality. Rapid telephone response. Helpful staff. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us professional and helpful! Response date: 5th December 2023

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