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Family Building Society: Savings reviews

Name: Savings
Rating: 4.56 (1378 reviews)

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4.56

Based on 1,378 reviews, last reviewed 25th Jul 2026

14% decrease in 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Family BS - An Excellent Home for Fixed-Term Savings Just opened a new 1 year fixed rate bond with Family. Already an online customer, so did it all online. Extremely straightforward to do. Excellent rat... Read more Reviewed on: 25th July 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1378)

Excellent Service

Very helpful and friendly ladies behind the counter. Answered all my questions on my 2 visits.Great to have no queue of course.Excellent service. Reviewed on: 8th May 2025

Extremely helpful customer service

I needed to track down my verification code for online banking, as it has not arrived in the post. Thomas White was extremely efficient and helpful in dealing with my issue and resolving the problem Reviewed on: 8th May 2025

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

I had a very friendly customer service representativ...

I had a very friendly customer service representative who also had the experience and authority to help me with my query Reviewed on: 6th May 2025

Post Script to my review of 16 April 25

The comments in my review of the 16 April 25 apply equally to both members of the 'online support team' namely 'Ali' (telephone contact 16/04/25) and 'Dyllan' (telephone contact 11/04/25). Reviewed on: 5th May 2025

Fantastic staff, always a welcome smile, very knowle...

Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Reviewed on: 2nd May 2025

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

Discussed renewal of Savings account.

Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025

Query answered promptly

Query answered promptly and operator friendly and efficient Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

quick service

they're very good at sorting thing out on the phone, very quick and friendly service Reviewed on: 1st May 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

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