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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,348 reviews, last reviewed 10th Jun 2026
18% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

An excellent savings provider An excellent savings provider with very good savings rates, excellent communications and excellent customer service. I have just opened my second acco... Read more Reviewed on: 10th June 2026
John P's avatar
John P

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
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Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1348)

Excellent

5
Clear precise and patient Guy and Donnika were excellent Reviewed on: 17th April 2025
Sarah A's avatar
Sarah A
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful and polite support

5
Had trouble with confirming my withdrawal but soon sorted out by support staff. Note that I very much dislike being forced into comments. Reviewed on: 16th April 2025
Barrkw's avatar
Barrkw
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent Service

5
Had occasion to open a Fixed Rate Bond this morning. Lisa could not have been more helpful in talking me through the process. Such quality ‘front of office’ staff members gives one an assurance that is most needed in today’s financial climate. Thanks Lisa Reviewed on: 16th April 2025
Jonny's avatar
Jonny
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Great telephone service

5
I was given the opportunity to request a call back, which worked. In order for my request to be completed I needed to open a new account online - Gill stayed on the line whilst I did that and was polite and efficient throughout. Reviewed on: 16th April 2025
Steve's avatar
Steve
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Great service on the phone

5
Great service on the phone and Genevieve was clear and very helpful Reviewed on: 16th April 2025
Robert T's avatar
Robert T
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

I have invested with FBS for years now and in my vie...

5
I have invested with FBS for years now and in my view it is the best society to deal with...easy, friendly and clear in offering advice Reviewed on: 16th April 2025
nigel c's avatar
nigel c
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Funding issue

5
I had to contact FBS as I was having trouble funding my new account. Lisa Adams was extremely helpful and guided me through the process. Reviewed on: 16th April 2025
David F's avatar
David F
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Excellent customer service

5
Professional, efficient, knowledgeable and pleasant customer service. Consistent, reasonably competitive and innovative range of products. Reviewed on: 16th April 2025
Steve's avatar
Steve
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Help closing saving account

5
Needed to close an account which I was unable to do online so I spoke to Ali Hopkins who sorted it very efficiently Reviewed on: 16th April 2025
Diane p's avatar
Diane p
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Excellent service

5
Outanding, excellent service from Paris Pullinger who was very polite, courteous, knowledgeable and articulate. Reviewed on: 16th April 2025
Gordon F's avatar
Gordon F
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

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