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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1106 reviews)

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4.54

Based on 1,106 reviews, last reviewed 27th Sep 2025

4% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Just setting up an account. Just setting up an account. Seems straight forward and fair rates Reviewed on: 27th September 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1106)

all good

all good, phone call answered within 5min. Sorted me out with simple language (not from script), simply emailed me the info i needed. Reviewed on: 6th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you received all the information you needed. Response date: 8th November 2023

Behind the times

Despite being registered for online servicing, my recent annual ISA statement was provided not digitally but by post with half a rainforest of stupid images and unnecessary drivel. What a total waste of resources. Reviewed on: 3rd November 2023

Reply from Family Building Society Thank you for leaving us this review, we are currently looking into ways to access statements online, we take all feedback on board. Response date: 6th November 2023

Great service and nice to deal with

Telephoned to discuss my account options, Mia was very helpful and professional. Highly recommeded. Reviewed on: 3rd November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found our service was great, helpful and professional! Response date: 6th November 2023

Mia Tudor

Mia was very helpful and patient resolving my request. Reviewed on: 30th October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you found our service very helpful! Response date: 1st November 2023

Helpful but.....

I required an annual tax certificate which was e-mailed to me but the actual document with the certificate and the amount would not open so I don't have what I need. Disappointing. Reviewed on: 27th October 2023

Reply from Family Building Society Thank you for leaving us this review, please contact us via https://www.familybuildingsociety.co.uk/contact-us/existing-customer-contacts and we can help you further. Response date: 1st November 2023

Transfer between accounts

Mia enabled me to update to a higher interest paying account easily with no fuss . She gave me all relevant information and explained important information clearly and precisely in a friendly and pleasant manner. Reviewed on: 27th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear of your positive experience with us! Response date: 31st October 2023

Refreshing, Excellent Service

very prompt pick up from a real person! Ed Dawson was exceptionally helpful, professional and efficient. Sent urgent email straight away, knew what he was talking about and looked up what he didn't know. would highly recommend. Reviewed on: 26th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased you found our service was exceptionally helpful, professional and efficient! Response date: 31st October 2023

Very helpful

Had to contact the helpline to sort out a mistake I had made today ,the phone was answered quickly and my problem was sorted very easily by a very friendly ,helpful and most importantly patient chap ! Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 31st October 2023

ISA investment

My call was answered quickly.I didn’t have to wait more than a couple of minutes. The Family Service team member was able to answer my Questions and give me the information I needed. Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that your query was answered quickly, and that we were able to help! Response date: 31st October 2023

Great service

Very friendly and helpful. My request was dealt with efficiently and with courtesy. Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very friendly and helpful! Response date: 31st October 2023

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