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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1106 reviews)

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4.54

Based on 1,106 reviews, last reviewed 27th Sep 2025

7% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Just setting up an account. Just setting up an account. Seems straight forward and fair rates Reviewed on: 27th September 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1106)

Set-up Assistance

I had a problem setting up my on-line saver account. Mr William Scott of FBS was very patient and helpful in guiding me through the final requirements. I appreciated his help. Reviewed on: 19th October 2023

Reply from Family Building Society Thank you for leaving us this review, we're so pleased that you found our service helpful in guiding you! Response date: 31st October 2023

Super helpful and friendly customer service

The guy who helped resolve my issue was great and did so really quickly.. Reviewed on: 19th October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us super helpful! Response date: 20th October 2023

Really easy to use and great rate and service

Opened a savings accounts a few months ago and really pleased with great rates and great service Reviewed on: 14th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service and rates are great! Response date: 17th October 2023

Great Service

I had a query following the maturity of one of my fixed term products with the Family Building Society. I was answered very quickly from the call queue, and Louise needed to ask a colleague to assist with my query, and promised to phone me back. This she did and the return phone call was made within about an hour. Great service, as always, with the Family BS. Thank you! Reviewed on: 13th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased you found our service great, and that your query was resolved in the time promised! Response date: 17th October 2023

Information for tax form

Louise was very helpful and gave me all the information needed, just wish FBS would not keep changing account numbers every time you roll an account on, it would be so much easier! Reviewed on: 13th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found us helpful and we take all feedback on board. Response date: 17th October 2023

Family BS Review

The website is really easy to use and the interest rates are top notch Reviewed on: 6th October 2023

Reply from Family Building Society Thank you for your review, we are so glad to hear that you found the website easy to use! Response date: 6th October 2023

Spoilt by unnecessary rebranding

When I first started saving with National Counties BS it was because their savings rates were at the top of the best buy table. I had several fixed rate and tracker rate bonds and was satisfied. The new 'Family' branding has cost money, which has made the society less efficient, so now the interest rates are lower and I have moved my money to another provider. They are still ok, and much better than Nationwide, but they are no longer the best. Savings should be the priority, not the company name and logo. Reviewed on: 6th October 2023

Reply from Family Building Society Thank you for your comments. We launched the Family Building Society as a brand in 2014. The brand was chosen to promote savings and mortgage products for today’s families. National Counties Building Society is still our legal entity and we remain in Epsom with the same infrastructure and staff. Our rates are set on a combination of factors. We have to balance the competing interests of our savers and our borrowers, while responding to market movements. We are aware that savers are even more conscious of the importance of getting the best rate they can at the moment and of course we hope our savers will stay with us, but we understand if you decide to invest elsewhere. Our aim at the Family Building Society is that we continue to offer competitive rates, along with excellent customer service. We remain a member owned and customer focused business. Kind regards Family Building Society Response date: 6th October 2023

Good Products and Service

Very prompt answers to any queries and an excellent range of Savings products. Customer care is also excellent and exceeds expectations Reviewed on: 6th October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service excellent! Response date: 6th October 2023

Help

I talked with a member of your staff group today, Mia, she was very kind and helped me through with details to rearrange my savings. Reviewed on: 6th October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service helpful! Response date: 6th October 2023

Caring approach

Helpful and patient approach when dealing with clients. More so than some other building societies Reviewed on: 5th October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service helpful and patient! Response date: 6th October 2023

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