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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,105 reviews, last reviewed 27th Sep 2025
6% increase in 5 star reviews
in the past 90 days
88% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

a lady called lisa very kind and patient a lady called lisa very kind and patient Reviewed on: 26th September 2025
chris's avatar
chris

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025
Eve M's avatar
Eve M
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1105)

Great service

5
Great service. Easy to understand procedure. Clear info given. Friendly and professional. Reviewed on: 25th September 2023
Julia Dobell's avatar
Julia Dobell
Reply from Family Building Society Thank you for your review, we're pleased to hear you found our service great! Response date: 25th September 2023
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Family Building Society

Family Building Society Branch Review

5
Easiest bank/building society to deal with. Reviewed on: 25th September 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Excellent, but could do with a coffee machine. Reviewed on: 25th September 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
First class attention, perfect in every respect. Reviewed on: 25th September 2023
Verified Member's avatar
Verified Member

User friendly, contact with humans.

5
It is so refreshing and a huge relief to have accessible human communication. For a telephone call or other contact to be responded to promptly by an efficient, friendly person is a pleasant experience, in contrast to the stressful situations we are often subjected to. I feel confident in investing my savings with what I feel is an ethical and genuine organisation. Thank you. Reviewed on: 22nd September 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us this review, we're very pleased to hear that you had a pleasant experience with us! Response date: 25th September 2023
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Family Building Society

Excellent Service

5
I phoned Family Building Society today, late afternoon, and got through straightaway and was answered by Mia who was really helpful and answered my query so that I am now aware of the procedure. She was really helpful, cheerful and polite so top star ratings are well deserved. Reviewed on: 21st September 2023
Paul's avatar
Paul
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our service excellent! Response date: 25th September 2023
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Family Building Society

Fantastic attention to detail from Mia!

5
Thank you for your attention to detail Mia, put my mind at ease and provided all the information that I needed! Happy belated birthday! Reviewed on: 18th September 2023
Trucker Matty's avatar
Trucker Matty
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 25th September 2023
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Family Building Society

"The Helpful Building Soc."

5
The FBS have been really helpful, both today on the phone with Lia but also the information they provide on their website for family's mortgages goes beyond what other Building Society's provide. Very helpful. Reviewed on: 18th September 2023
Alan Dickson's avatar
Alan Dickson
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our service helpful! Response date: 25th September 2023
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Family Building Society

Lovely lady unlocked my account

5
Locked myself out of my account, A very amiable lady talked me through security and unlock the account. Somehow I felt happier after talking with her. Good job Reviewed on: 18th September 2023
Legion's avatar
Legion
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that you found our service helped solve your query! Response date: 25th September 2023
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Family Building Society

Savings transfer

4
I had trouble transferring money into a new savings Account but with the help of Mia the problem was quickly resolved Reviewed on: 13th September 2023
Emma 's avatar
Emma
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your query was resolved quickly. Response date: 14th September 2023
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Family Building Society

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