Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1154 reviews)

View other Family Building Society products

4.54

Based on 1,154 reviews, last reviewed 11th Nov 2025

44% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1154)

Famility Building Soceity just makes it so easy!

When our fixed 1 year savings period was up in November 2023, we looked at alternatives for our investments. Famility Building Soceity were offering very competitive rates specifically for existing customers like ourselves. We found the flexibility of several fixed saving periods with various rates really helpful in terms of our decision making. We chose 18 months, which was most convenient in terms of our medium term financial planning. One simple phone call to Nicole on the 6th of November answered a few questions, just to ensure we had correctly understood the terms and conditions. Nicole was most attentive, listened to us carefully and was empathetic to our needs. Nicole offered us the option of completing the transaction on the phone or in writing - we chose the latter since we prefer that where financial matters are involved. Overall we have found Family Building Society an excellent organisation to invest with, and we appreciate their loyalty to us as a customer - something we don't take for granted. Reviewed on: 17th December 2023

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're so pleased to hear of your positive experiences with us! Response date: 19th December 2023

A safe place for spare money

Happy with my account as a place to keep money for any emergency Reviewed on: 1st December 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you are happy with us! Response date: 5th December 2023

Absolutely awful

I have been trying to change nominated bank account. I get conflicting information via email and phone. I have emailed information i have posted information Reviewed on: 30th November 2023

Reply from Family Building Society Dear Mr Hutchison Thank you for you feedback and I’m sorry that you have had difficulties. We need to verify nominated bank details and if we can’t verify them electronically, we ask for a bank statement which also shows your full name and address, or a cancelled cheque. Your comments have been passed to the relevant department so that we can consider any ways in which we can improve our service in this regard. Thank you for saving with us. Response date: 5th December 2023

good customer service

Mia in the customer service team was very helpful and sorted my request in a friendly and efficient manner Reviewed on: 29th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service was very helpful! Response date: 5th December 2023

Mia was very helpful

Mia patiently helped me set up some details and explained how I could carry out a transaction Reviewed on: 28th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Mia very helpful! Response date: 5th December 2023

New savings product

Excellent customer service experience! Firstly, tel call answered promptly, none of the usual “ experiencing large volume of calls excuses” clear concise information delivered in a manner which made me feel my custom mattered. Thankyou Mia! Reviewed on: 28th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service excellent! Response date: 5th December 2023

Good rates, good service

I have a variable rate savings account - the website is easy to use, and when the BofE interest rates went up, they responded very quickly with improved interest on my savings. It was also quite easy to speak to a real person when I rang customer service. Reviewed on: 26th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you're happy with our rates and our service! Response date: 5th December 2023

Changes to Cash ISA

I had a change of mind on what I was going to invest. The staff were excellent and guided me seamlessly through the process. Excellent service Reviewed on: 26th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our staff were excellent! Response date: 5th December 2023

GOOD SAVINGS PRODUCTS

Competitive products. Easy to use website and uncomplicated online application. A query regarding my first savings account with FBS was dealt with efficiently initially via email followed by secure online messaging. My Savings Plan Interest % Rate is quickly notified to me via email, in line with Bank of England Rate changes (so far upwards!). I have various savings accounts with other providers, and FBS is up there with the best. Reviewed on: 25th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback! Response date: 5th December 2023

I'm Happy

Have had a savings account for a little over six months. The process of opening it and managing it online has been easy and reliable. Would have no hesitation in recommending to others. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you're happy with our account! Response date: 5th December 2023

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Personal savings
from Cynergy Bank 3.34 from 15 reviews
Loyalty Saver
from Nationwide 4.52 from 17 reviews
Savings
from Monument 4.93 from 947 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 585 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub