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Jo C

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Review of the Family Building Society, Savings:

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Thank you Lisa for your calm reassuring help

I got great service from Lisa yesterday. I had made a mistake and sent money to an account I had just closed instead of to my newly opened one. I was worried where the money would end up. But Lisa was calm and reassuring. She even phoned me back when our call got cut off! She did what she promised to do to resolve my situation and sure enough today the lost money is sitting in my new account. I am relieved and grateful and won’t make the same mistake again! Thank you Lisa! Reviewed on: 18th July 2025

Review of the Family Building Society, Savings:

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Just what I needed, thank you

The customer service agent was so friendly and patient and was willing to wait as long as it took for me to do what I needed! We succeeded with her help and everything is now sorted again. Reviewed on: 13th May 2025

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