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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1154 reviews)

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4.54

Based on 1,154 reviews, last reviewed 11th Nov 2025

44% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1154)

Excellent on-line saving product

Excellent on-line saving product with great saving rate; extremely easy to open and manage the account on-line; a great Building Society Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our online products excellent! Response date: 5th December 2023

Maturing Bond

Friendly and efficient transfer to new fixed-rate bond Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us friendly and efficient! Response date: 5th December 2023

Help with Savings Account

Phoned the FBS and was helped by Ed who managed to help me access my online savings account by supplying a verification code. Took less than 5 mins to sort things. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your query was resolved quickly with Ed! Response date: 5th December 2023

Professional, helpful

Excellent online functionality. Rapid telephone response. Helpful staff. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us professional and helpful! Response date: 5th December 2023

A great Service.

I received a fantastic service from Ed of the Family Building Society concerning a problem with my account. Nothing was too much trouble and the problem was solved. Ed kept me upto speed every step of the way. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service was fantastic! Response date: 5th December 2023

Excellent customer service from Mia.....

Talked me through my re-investment options on a maturing Cash-Isa. Very thorough product and options knowledge. Very easy to understand: true peoples person.... Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you received excellent customer service from Mia! Response date: 5th December 2023

Quick reply

Wasn't hanging on with music was told 1st in line, quick reply, also helpful. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that your query was resolved quickly! Response date: 5th December 2023

First class customer service

Anytime I need to make contact with the Society it is easy and the staff are knowledgeable, professional and extremely helpful. They are able to refer back to notes on your account so you can speak to three different people without having to explain the situation over again. If they promise to do something they do it. It’s quite refreshing and very reassuring. Reviewed on: 22nd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our customer service first class! Response date: 5th December 2023

Good service over the phone

I had a problem depositing money into my ISA online and its was sorted there and then with just a small wait. Ed Dawson was really helpful and clear and waited while I logeed back in to see if the fix had worked from the servcie team which it had. Thank you. Reviewed on: 22nd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our service was good over the phone and that Ed was really helpful for you! Response date: 22nd November 2023

Very helpful and easy process

Spoke to Rosie today and she was very helpful and friendly. Easy process to reinvest my savings again in another fixed bond providing an excellent interest rate. Reviewed on: 21st November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found us very helpful with an easy process to follow for yourself! Response date: 22nd November 2023

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