Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1104 reviews)

View other Family Building Society products

4.54

Based on 1,104 reviews, last reviewed 26th Sep 2025

6% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

a lady called lisa very kind and patient a lady called lisa very kind and patient Reviewed on: 26th September 2025

Latest lowest rating:

2

It's like an old-fashioned 'museum of money' I have had an inward ISA transfer rejected because Family Building Society can only receive payments by cheque, and not electronically. In 2025 it see... Read more Reviewed on: 25th September 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1104)

Gillian Collard answered my query quickly and professionally and put my mind at rest that everything was OK

I couldn't access my online banking to check whether a large transfer had arrived safely. Gillian was able to explain what I had done wrong and assured me that all would be well which it is now. Gillian was very easy to talk too and very professional. Thank you for a great service, Karen Dowson Reviewed on: 11th September 2023

Reply from Family Building Society Thank you or taking the time to leave us a review, it's great to hear how your query was answered quickly and professionally! Response date: 13th September 2023

Incredibly efficient, understanding and friendly staff

I have an ongoing dispute with Tesco Bank about transferring my FBS ISA to them (only because of a higher interest rate). Tesco have been very unhelpful. Mia Tudor was patient and kind in understanding the issue, and went over and above to find out what was going on. Reviewed on: 11th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so great to hear that you found us incredibly efficient in helping you with query! Response date: 12th September 2023

WONT BE BACK

Online form Dissaster, Custom service Useless. TIME WASTE Reviewed on: 11th September 2023

Reply from Family Building Society Thank you for taking the time to leave a review. We are sorry to hear that you had some online issues and that you have decided not to go ahead. It would be really helpful if you could give us more details about your experience so that we can investigate what happened. Kind regards Family Building Society Response date: 13th September 2023

Everything you want to knowable opening an account

Perfection from a professional who showed she had an interest in my enquiry and treat me like a human being. Note to Mr Mark Bogard put Louise in charge of this department and you should have one standard THE BEST. Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review! We're pleased to hear of your positive experience with us. Response date: 11th September 2023

Great

Good customer service from the person I spoke Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found our service great! Response date: 7th September 2023

very helpful

contacted for help on transferring funds spoke to Mia very helpful and informative. Reviewed on: 6th September 2023

Reply from Family Building Society Thank you for taking the time to leave this review, it's great to hear you found us very helpful! Response date: 7th September 2023

Great service

After thinking that my request for a missing Interest Certificate would be a nightmare, the issue was really straightforward. This was mainly I think because Mia, the customer service agent, was so helpful and efficient. She was also super friendly. Within 30 minutes she had emailed the certificate to me via a secure link. Great job Mia thank you! Reviewed on: 17th August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review., we're so pleased to hear that you found our service great! Response date: 17th August 2023

Web site needs to be made more user friendly!

Very impressed with help received via electronic mail and speed of responses. Reviewed on: 15th August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. Response date: 15th August 2023

savings account

Interest rate is not too bad and customer service ok Reviewed on: 13th August 2023

Reply from Family Building Society Thank you for taking the time to give us your feedback. Response date: 14th August 2023

Family Building Society Branch Review

Very friendly staff in branch today. Reviewed on: 4th August 2023

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Saver
from Santander 3.98 from 54 reviews
Savings
from Nottingham Credit Union 5.00 from 6 reviews
Fixed Term Savings
from Metro Bank 4.62 from 223 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 554 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub