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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1154 reviews)

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4.54

Based on 1,154 reviews, last reviewed 11th Nov 2025

44% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1154)

Great service and savings products

I recently opened an online saver account and subsequently contacted the society online to ask a question. I received a reply promptly and the question was answered and dealt with. I then telephoned a few days later o ask a question about a maturing account. They were extremely helpful and professional and dealt with the matter immediately. Reviewed on: 20th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service great, and that your queries were resolved with ease. Response date: 22nd November 2023

Brilliant Team and wonderful service.

Spoke to Mia who has been extremally helpful, accurate and re-assuring. Thank you. Reviewed on: 20th November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you find our team brilliant, and extremely helpful! Response date: 22nd November 2023

Every time I phone the response has been excellent.

Each time I’ve contacted you with questions and issues to sort out the service I received was first class. No long wait on the phone, always a very pleasant member of your staff dealing very professionally with my query and I have always feel that person is interested in giving me good customer service. Thank you. Reviewed on: 19th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your continued positive experiences with us. Response date: 22nd November 2023

Great product

Simple to open easy access account with a very competitive interest rate. Reviewed on: 13th November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found opening an account was simple, with a competitive interest rate! Response date: 15th November 2023

First class experience from Rosie!

Thank you Rosie for helping me resolve my issue. You were knowledgeable, professional and the whole experience was first class. Reviewed on: 13th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Rosie knowledgeable and professional! Response date: 14th November 2023

Very helpful and Efficient

Rosie was super helpful and sorted out our queries, Thankyou! Reviewed on: 11th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Rosie was very helpful and efficient! Response date: 14th November 2023

Helpfull very knowledgeable

Very helpful really knowledgeable wud definitely recommend oh and they answer the phone very fast Rosie Was especially helpfull Reviewed on: 9th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Rosie very knowledgeable and helpful! Response date: 10th November 2023

Brilliant service

I wanted to open a new ISA with FBS and transfer over ISA's held with other banks. Louise talked me through what I needed to do and made the process totally stress free. In fact she pretty much did everything! Reviewed on: 7th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service was brilliant! Response date: 8th November 2023

all good

all good, phone call answered within 5min. Sorted me out with simple language (not from script), simply emailed me the info i needed. Reviewed on: 6th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you received all the information you needed. Response date: 8th November 2023

Behind the times

Despite being registered for online servicing, my recent annual ISA statement was provided not digitally but by post with half a rainforest of stupid images and unnecessary drivel. What a total waste of resources. Reviewed on: 3rd November 2023

Reply from Family Building Society Thank you for leaving us this review, we are currently looking into ways to access statements online, we take all feedback on board. Response date: 6th November 2023

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