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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1195 reviews)

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4.56

Based on 1,195 reviews, last reviewed 2nd Jan 2026

60% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Easy to phone and uk staff. Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1195)

Great rates and excellent customer service

Customer service has been excellent. Quick response to calls Reviewed on: 7th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback regarding our service and rates! Response date: 30th April 2024

Family Building Society Online Saver Issue 5

Excellent product, with interest rates kept high. Reviewed on: 4th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 5th March 2024

Excellent customer service by friendly and professio...

Excellent customer service by friendly and professional staff and given clear explanations and help. Reviewed on: 1st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was excellent! Response date: 5th March 2024

It's a Win-Win

The politeness and efficiency of Ali who called me with the great news. Am very impressed with the Family Building Society. Not only are the savings rates competitive, I have the opportunity to win a tidy sum in the monthly draw. Reviewed on: 28th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Ali was polite and efficient for you! Response date: 5th March 2024

Competitive interest rate, easy to use website, effi...

Competitive interest rate, easy to use website, efficient service Reviewed on: 23rd February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 28th February 2024

Opened a savings account,had the best customer servi...

Opened a savings account,had the best customer service I have had for years. Advisor helpful-not pushy- explained clearly without rushing. Reviewed on: 16th February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our customer service was helpful! Response date: 28th February 2024

A fast response to my enquiries, which were answered...

A fast response to my enquiries, which were answered comprehensively. The ability to get through on a phone line without stepping into a maze of menu options was quite delightful. You could call it almost a VIP experience.. Reviewed on: 15th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you received a fast response to answer your query! Response date: 22nd February 2024

I received excellent help from Paris today.

I received excellent help from Paris today. She was knowledgeable and efficient Reviewed on: 14th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Paris was an excellent help! Response date: 22nd February 2024

Very helpful customer service

I phones to ask advice on how to transfer my savings into an ISA. The kind lady helped me to achieve this aim with the minimum of fuss. Reviewed on: 14th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service very helpful! Response date: 22nd February 2024

Serena professional and cheerful.

Serena answered all my questions professionally and cheerfully to enable me to go ahead and apply to open an ISA for my friend as his Power of Attorney. Reviewed on: 12th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Serena was professional and cheerful! Response date: 22nd February 2024

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