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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1301 reviews)

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4.55

Based on 1,301 reviews, last reviewed 24th Apr 2026

11% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I needed to have my password reset. I needed to have my password reset. Your customer service colleague was extremely pleasant, helpful and patient. She went the extra mile. Reviewed on: 24th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1301)

Superb Customer Service

Spoke to Lisa in Customer Service who was eager to help with my query. Friendly, helpful and professional Lisa quickly put my mind at rest by clarifying the concern I had raised. Thank you Lisa for all your help, it was lovely to speak to you. Just brilliant customer service! Reviewed on: 24th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 6th November 2024

Excellent Customer Service

I have always had excellent customer service since opening a savings account with this building society. The online service is easy to use and they keep you up to date regarding balance, interest and any changes to your account. Reviewed on: 23rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Great customer service

The member of staff I spoke to was very friendly and helpful and dealt with my query quickly and efficiently Reviewed on: 18th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was great! Response date: 21st October 2024

Very professional and most accommodating

Very professional and most accommodating Reviewed on: 17th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very professional and accomodating! Response date: 21st October 2024

A thoroughly friendly and efficient organisation.

A thoroughly friendly and efficient organisation offering an exciting investment. Exciting because every month there is the chance of a cash prize from my investment whilst earning a good chunk of interest. Long may it continue. Reviewed on: 15th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback! Response date: 16th October 2024

Windfall Bond Win

I recently won a Windfall Bond of £1000. Reviewed on: 8th October 2024

Reply from Family Building Society Thank you for your review, congratulations on your win! Response date: 10th October 2024

I shouldn't have to get in touch and wait several da...

I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024

Reply from Family Building Society Dear Tony, We apologise for any inconvenience you may have experienced, please call us directly or schedule a call back for a time that suits you to discuss this further. Our phone lines are open Monday - Friday 9:00am - 5:30pm. Thank you Family Building Society Response date: 7th October 2024

Good communications.

communications are always clear and appropriate. Reviewed on: 5th October 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 7th October 2024

Saving with confidence

Being senior citizens, it’s important to us to feel confident when saving in banks etc. so when someone recommended the Family Building Society and we lodged with them we have no absolutely no problem with all transactions involving several types of accounts. Reviewed on: 3rd October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great of your positive experience with us! Response date: 4th October 2024

My simple error produced a situation that worried me.

My simple error produced a situation that worried me. Daniel at the FBS phone resolved it very efficiently and courteously Reviewed on: 3rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us efficient! Response date: 4th October 2024

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