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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1099 reviews)

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4.54

Based on 1,099 reviews, last reviewed 24th Sep 2025

19% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

4

hopefully no problems in the future unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the numb... Read more Reviewed on: 24th September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1099)

Total waste of time

Despite my wife and having lived in the same house for 30 years and been with a UK building society for as long FBS said they could not verify our details and needed passport driving licence or certified copies by a solicitor Reviewed on: 9th July 2023

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. Please either call our Family Service Team on 03330 140144 or request a callback at a time that suits you via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback. We will go through this with you and explain the reasons why this occurs. Response date: 10th July 2023

Problems with their computer systems

I had to make a number of online applications and many telephone calls to eventually get the application up and running. This was due to the society's computer systems. I spoke to a couple of ladies but it was Louise who I had quite a few conversations with. She was very helpful, humorous and pleasant and she eventually was the person who sorted it out, so well done Louise. I wish all customer services employees offered and delivered a service in the manner she did. Thank you. Reviewed on: 7th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're sorry to hear of your delay to set your application up, but pleased that this was solved for you. Response date: 10th July 2023

Refreshing and professional

I had a hiccup applying online hence ringing. I was impressed that the phone number was visible often it's hard to find with some companies. The guy I spoke to is a credit to the company, pleasant, plenty of product knowledge, very helpful indeed - thank you Reviewed on: 5th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our service refreshing and professional! Response date: 6th July 2023

A Breath of Fresh Air

Spoke with a chap called Arron this morning. Scoring him 10/10 for the courteous customer service with nothing too much trouble. In this day & age such is a rarity that leaves a memorable message in the mind of the Customer. I cannot speak highly enough. Thank you, Thank you! Mike K. Reviewed on: 19th June 2023

Reply from Family Building Society Thank you for your feedback. We're pleased to hear you found us a breath of fresh air! Response date: 20th June 2023

Approachable by phone and helpful

As more high-street banks close, being able to talk to a real person not a bot, and without waiting forever is increasingly important. Vital when it involves money. The FBS can be reached by phone and the operatives are polite and efficient. Gill helped me do what I wanted to do today. Reviewed on: 16th June 2023

Reply from Family Building Society Thank you very much for taking the time to leave us a review, we're so pleased to hear you found our service polite and efficient. Response date: 20th June 2023

Family Building Society Branch Review

Always a very good service provided by the staff in branch. Reviewed on: 13th June 2023

Family Building Society Branch Review

First class service always provided by Family Building Society. Reviewed on: 13th June 2023

Account creation crashed at the end

Entered all details, read all documents then the site crashed at the last stage and I had to start again from scratch. Reviewed on: 10th June 2023

Reply from Family Building Society Dear Jonathon, Thank you for taking the time to leave us this review, we are keen to improve our service to customers and this is something we are currently looking into. If you are having issues with the website please phone our Family Service Team on 03330 140144. Response date: 12th June 2023

Easy to use

Easy to set up an account and to move money from an existing account Reviewed on: 7th June 2023

Reply from Family Building Society Thank you for your review, we're pleased to hear that you found our account easy to use! Response date: 7th June 2023

Fair interest rates

Always offer very fair and competitive interest rates. They have accounts that are more interesting than your average building society Reviewed on: 4th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased to hear you find our rates are fair and that our accounts are interesting! Response date: 7th June 2023

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Family Building Society: Savings reviews

19% increase in 5 star reviews

88% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1099)

Total waste of time

Problems with their computer systems

Refreshing and professional

A Breath of Fresh Air

Approachable by phone and helpful

Family Building Society Branch Review

Family Building Society Branch Review

Account creation crashed at the end

Easy to use

Fair interest rates

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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