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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1241 reviews)

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4.54

Based on 1,241 reviews, last reviewed 23rd Feb 2026

35% decrease in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

The staff member was very patient, I couldn't log on... The staff member was very patient, I couldn't log on and she talked me through the process Reviewed on: 23rd February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1241)

Phone Call

Having phoned several times for help or advice and found your people considerate and helpful, I phoned today and the lady took time and patience guiding me through the problem I had. Reviewed on: 23rd April 2024

Reply from Family Building Society We're pleased to hear you found our service teams to be considerate and helpful. Thanks also for taking the time to leave us a review, as that helps us to keep track of how well we're doing. Response date: 7th May 2024

Dan Ransley was excellent clearly spoken, extreme...

Dan Ransley was quietly and clearly spoken, extremely patient, completely knowledgeable. Most helpful when debit card payment did not go through. I understand what I need to do next. Reviewed on: 18th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Dan to be clearly spoken and patient, and that he was able to help you with a debit card issue. Response date: 7th May 2024

Very happy, quick customer service

Very happy, quick customer service Reviewed on: 17th April 2024

Reply from Family Building Society We're pleased to hear you found our service team to be happy and quick. Thanks also for taking the time to leave us a review, as that helps us to keep track of how well we're doing. Response date: 7th May 2024

Opening account

I found it difficult fully grasping the online process for opening the account at first but Ali was extremely helpful explaining the technical things I needed to know over the phone. I am very grateful to her and also to the gentleman I spoke to on Monday morning. Reviewed on: 16th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you that Ali was able to help you navigate our Online Service system. Response date: 7th May 2024

Review based entirely on the registration process

This review is based entirely on the registration process - it's clunky, long drawn out and frustrating Reviewed on: 15th April 2024

Reply from Family Building Society Dear Jac, Thank you for your comments. We are sorry to hear that you found the registration process frustrating. We are currently investing in new technology and infrastructure, and we are always looking at ways in which to improve our service to customers. However, we need specific IT solutions which take time and investment, and as a smaller society we have to weigh up the costs and benefits. We do have a dedicated Online Support Team, (03300 243406), who are always pleased to help with any online issues. Your feedback is appreciated and has been passed to the relevant department for their consideration. Kind regards Family Building Society Response date: 1st May 2024

Interest rates are competitive and good communication

Interest rates are competitive and good communication Reviewed on: 15th April 2024

Reply from Family Building Society Your feedback regarding our communication is really pleasing to hear, so thank you for taking the time to leave us a review. Response date: 7th May 2024

Innovative Savings Products, Charming Staff

Family Building Society has innovative, and almost unique, exceptional investment products. The senior management are delightfully pragmatic. Staff are extremely pleasant. Reviewed on: 12th April 2024

Reply from Family Building Society Thank you for leaving us such a positive review. We're pleased to hear you find our savings products innovative and that our staff are charming. That's high praise indeed, so thanks again. Response date: 7th May 2024

Interest rates are competitive and communication is...

Interest rates are competitive and communication is excellent Reviewed on: 12th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our communications to be excellent. Response date: 7th May 2024

Great name for a BS, it was like visiting a family, .

I went into the branch and was greeting by very friendly staff. Karen helped me enormously, she helped me fill out my form and put me at ease. She is obviously very experienced and most approachable. I was more than pleased with the service I was given. Many thanks indeed. Reviewed on: 11th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Karen helpful, and that your experience was like visiting family. That's so wonderful news to hear. Response date: 7th May 2024

Very helpful customer service.

Very helpful customer service on the phone today and previously by secure message and email. Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service to be very helpful. Response date: 7th May 2024

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