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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1095 reviews)

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4.54

Based on 1,095 reviews, last reviewed 22nd Sep 2025

20% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

4

Withdrawal Issue Lisa was able to resolve my issue quickly and efficiently. Reviewed on: 22nd September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1095)

Good service

Easy to open a new savings account online. Received the good standard of customer service that you would expect from a small mutual society. My only criticism would be the delay between opening online and awaiting for the i.d. checks to be completed before depositing. I understand the requirement for checks but there could have been better communication here to give clarity of when the initial deposit could be made. Reviewed on: 12th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service of good standard, and we take all your comments on board. Response date: 16th May 2023

Family Building Society Branch Review

Very helpful and courteous. Would be helpful to have a provate room for when discussing financial affairs. Reviewed on: 9th May 2023

Family Building Society Branch Review

Excellent service. Advice freely given. Reviewed on: 9th May 2023

Online access needs improvement

Why can other banks & BS's give straightforward access once you have signed up once ? Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for your feedback, if you need some help on this please call 03330 140144 or request a call back via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 19th May 2023

QUICK RESPONSES

I would have given 10 stars if I could do more on line. Cannot transfer internally between ISA's? Reviewed on: 5th May 2023

Reply from Family Building Society Dear Richard Thank you for your feedback. We are always keen to improve our service to customers and this is something we are currently looking into. Thank you for saving with us. Kind regards Response date: 19th May 2023

Good Company, website could be better

Great company and great customer service. The only thing I would say is that the website is not very mobile friendly. I used the website on my phone and alot of the operations/buttons and messaging service I could not view. Reviewed on: 4th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we take all feedback on board. We're pleased you found our customer service great! Response date: 5th May 2023

Feels like interacting with family not a corporate

Good experience, I'm happy. Would be even better if transactions on my account showed up immediately and I was able to withdraw funds immediately, not next day, via bank transfer. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. It's great to hear you had a good experience. Response date: 5th May 2023

I felt I was in safe hands.

I jumped the gun by trying to put savings into my account using a different bank account than I had previously nominated. There was then some confusion as to whether the money had been sent back and to which account. This was entirely my fault but I was helped by Aaron Nicholls who phoned me every single day at the same time. This helped because I knew when I would be called but also because I spoke to the same agent each time. This meant that I did not have to keep explaining what the problem was, and Aaron talked me through what was happening. He was so polite and personable that we had a good rapport by the end of four days of discussing my account. I would say that having the same person ringing me each day was a huge benefit and contributed to me feeling that I was in a safe pair of hands and that my savings would also be cared for as judiciously. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your polite experience with Aaron, and that you've managed to sort out your query. Response date: 5th May 2023

Worst customer service I have ever experienced

Had to call customer services on a few occasions and each time I’m told only 1 in front of me but still didn’t answer for over 30 minutes! Imagine if there where 10 in front. Reviewed on: 26th April 2023

Reply from Family Building Society Thank you for your feedback. We apologise that you had to wait. For future reference I'd like to recommend our call back option, this will ensure you won't be waiting on the phone, but your enquiry will still be picked up. This can be accessed via our website: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 27th April 2023

Low isa interest rate

Why are you only paying 1.6% interest on 45 day notice account when other accounts are paying in excess of 3%. Is it because most people won’t move their isa. Well I will !!! Reviewed on: 25th April 2023

Reply from Family Building Society Decisions about interest rates are always difficult. Our rates are set on a combination of factors. We have to balance the interests of our savers and our borrowers, who pay the interest that savers receive. Please see our website for our full range of savings accounts and the current interest rates. We are aware that savers are even more conscious of the importance of getting the best rate they can at the moment and of course we hope our savers will stay with us, but we understand if you should decide to invest elsewhere. Thank you for your feedback. Kind regards Response date: 26th April 2023

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Family Building Society: Savings reviews

20% increase in 5 star reviews

88% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1095)

Good service

Family Building Society Branch Review

Family Building Society Branch Review

Online access needs improvement

QUICK RESPONSES

Good Company, website could be better

Feels like interacting with family not a corporate

I felt I was in safe hands.

Worst customer service I have ever experienced

Low isa interest rate

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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