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Family Building Society: Savings reviews

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4.54
Based on 1,095 reviews, last reviewed 22nd Sep 2025
20% increase in 5 star reviews
in the past 90 days
88% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

4

Withdrawal Issue Lisa was able to resolve my issue quickly and efficiently. Reviewed on: 22nd September 2025
Mark's avatar
Mark

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025
Margaret P's avatar
Margaret P
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1095)

Very useful and clear interest rate summaries for year's savings

4
Very pleased to receive the personalised interest rate summaries , very helpful for HMRC declarations Customer service staff are very helpful Reviewed on: 25th April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us this review, it's so great to hear you found our interest rate summaries very useful and clear! Response date: 26th April 2023
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Family Building Society

Family Building Society Branch Review

5
First class service. Everything explained in detail and the staff were excellent. Reviewed on: 25th April 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Easy to do, very helpful person in closing my account and transferring to a new one. Reviewed on: 25th April 2023
Verified Member's avatar
Verified Member

EFFICIENT SERVICE

4
For some reason, I am unable to send a secure message via FBS's website. Accordingly, I phoned and left a voicemail requesting a call-back. I was duly called back very promptly, and was able to arrange the closure of one of my FBS accounts without fuss over the phone. Reviewed on: 23rd April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for leaving us this review, it's great to hear that your enquiry was dealt with promptly! Response date: 25th April 2023
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Family Building Society

Easy Process

5
It was very easy opening a savings account online and registering for the online service. I received the paperwork about the account within a few days. Would recommend the Building Society to others. Reviewed on: 22nd April 2023
Denise Dixon's avatar
Denise Dixon
Reply from Family Building Society Thank you for taking the time to leave us a review, we're very pleased to hear you found the process of opening a savings account, very easy! Response date: 25th April 2023
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Family Building Society

Keep introducing newer savings accounts

3
You have to keep a close watch on your savings with FSB as they keep releasing newer accounts with higher rates of interest. This means that you have to keep changing your savings account to their newest issue. They all do this to some extent, but FSB seems to do it more than most B Socs. Reviewed on: 21st April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave this review. We have to balance the money we hold for our savers against the money we lend on our mortgages, and this affects the types of savings products we offer and their availability, at any particular time. Unfortunately, it’s not practical for us to notify customers each time we launch a new product, but all our products are on our website, familybuildingsociety.co.uk, so it is worth checking this regularly. Our aim as the Family Building Society is that we continue to offer value for money and competitive rates. Thank you for your feedback which helps us to consider ways in which we can improve our service. Response date: 26th April 2023
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Family Building Society

Very efficient

5
Friendly and very competent service. Reviewed on: 20th April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for your review, we're pleased you found our service very competent. Response date: 25th April 2023
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Family Building Society

Family Building Society Branch Review

5
Great to be able to speak to a real person. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Very welcoming staff - nothing that needs improving. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Very positive experience dealing with your counter staff team. They are extremely helpful and knowledgeable. Wonderful to be able to speak face-to-face. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

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