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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (889 reviews)

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4.58

Based on 889 reviews, last reviewed 1st Jul 2025

323% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Great Service, Thank you. I had a little trouble in logging into my computer Savings Account, which may have been my fault, and I locked myself out of the facility. Gill Collar... Read more Reviewed on: 1st July 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (889)

Good rate and easy online account opening

I chose this account because it had the best rate available for an easy-access online-managed ISA at the time. Opening the account was straightforward and the only reason I haven't given a top rating is that I had to print and post a paper form to request a transfer from my old ISA provider. That really shouldn't be necessary in 2020. Reviewed on: 25th April 2020

Like the New Annual Savings Summary

Just received the new Annual Savings Summary pamphlet. Big thumbs up. Straightforward design, nice touch with the surname added on front and in logo in handwriting form. Overall, really good. I've not ever received such a personalised pamphlet from any other bank or building society that I have moneyed with. Reviewed on: 25th April 2020

Windfall Bond

No problems with the Windfall bonds, very good. Reviewed on: 25th April 2020

Useful annual savings summary

I found it useful to be sent an annual summary of my FBS savings and interest received. Reviewed on: 24th April 2020

Customer service.

Although I do not live near the Branch of The Family Building Society I always use the Internet,for any queries or opening new accounts.I know that I can always rely on a prompt courteous reply and opening new accounts with them is a simple procedure. Reviewed on: 24th April 2020

Good savings

Very good interest rate and efficient service Competitive interest rate Good service Reviewed on: 24th April 2020

Disappointed with being ignored or at best dismissed after making a complaint

I reported that I was unable to access my accounts online despite being a long term user. I was replied to with a rather vague message saying thsi shouldn't have happened. Now it has happened again and I am still unable to access the account. Very poor in the current adverse climate! Reviewed on: 23rd April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will ask our customer service team to contact you urgently. Many thanks, Vicky. Response date: 28th April 2020

Caring for the family

Looking after the 'FAMILY' . Feeding us with good interest rates and current information. Reviewed on: 23rd April 2020

They mean well but get it wrong rather often

The interest rates are good but I feel somewhat curmudgeonly. Am I Victor Meldrew or does it always go wrong only for me when I interact with Family Building Society. e.g. I asked for 2 application forms and 2 transfer forms a while back. I was sent 2 transfer and 1 application. So I wrote again. They apologised and sent 2 transfer forms and yet no application forms. I wrote again, spelling out my request even more clearly clearly. They grovelled an apology but - you guessed it - have yet again sent 2 transfer forms and 0 application forms. I now have 6 transfer forms and 1 application fofrm when I need 2. What can I do to get it right?? This is not the first time they have made similar errors. The BS means well but its staff need to be able to read and act accurately on simple requests to inspire more confidence. Reviewed on: 20th April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will send you the remaining application form that you are missing. Many thanks, Vicky. Response date: 21st April 2020

Leading interest rates on Cash ISAs

Top rates on interest on Family Building Society's Cash ISAs, innovative products and friendly, helpful staff. Efficient service, quick to respond on the phone and by post. My documents were mailed out quickly and everything was clearly explained, thank you. Reviewed on: 13th April 2020

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