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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1092 reviews)

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4.54

Based on 1,092 reviews, last reviewed 19th Sep 2025

19% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Nicole Philcox was very helpful today pleasant and p... Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1092)

Lisa was lovely & helped me patiently with log in issues

I couldn’t get into my new account so l called family building society & lovely Lisa was so professional & helpful Couldn’t ask for better Thank you Lisa Reviewed on: 11th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review Peter, we're so pleased that you found Lisa professional and helpful! Response date: 12th April 2023

Standards of service

I found the customer service team always courteous & helpful Reviewed on: 6th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service team courteous and helpful! Response date: 12th April 2023

Instant access account, good interest, easy to open!

Really easy to open online, with a good interest rate & instant access. This was followed up with written confirmation & some answers to existing customers queries, they listen! Reviewed on: 6th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased that you had found the opening process easy! Response date: 12th April 2023

Savings Account

Recently changed my account and this was very easy with the help I had from the Society Reviewed on: 5th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased the process very easy! Response date: 12th April 2023

For Mandy Bell

Mandy is a wonderful person to deal with not only in the extremely pleasant way in which she conducts herself, but also with her huge wealth of expertise enabling one to feel absolutely confident with her. Reviewed on: 4th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased you had a wonderful experience with Mandy. Response date: 12th April 2023

Very helpful assistance

With the online ‘secure messaging’ facility they helped me with two recent investment switches. Also when there was a problem with an application form delayed in the post they rang me when it arrived and dealt with it straight away. Reviewed on: 31st March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review! We're pleased you found our assistance very helpful. Response date: 3rd April 2023

Different offering

Windfall bond is a cool idea, although takes some time to withdraw Reviewed on: 30th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, if you'd like some information on our withdrawal times please give our service team a call on: 0330 1410144. Response date: 31st March 2023

Very helpful assistant

Lady on the phone was very patient and the problem was sorted out very quickly Reviewed on: 27th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Bev. We're pleased to hear you found us very helpful. Response date: 28th March 2023

Very poor interest rate

Savings interest is well below other building societies Reviewed on: 26th March 2023

Reply from Family Building Society Dear John Decisions about interest rates are always difficult. Our rates are set on a combination of factors. We have to balance the interests of our savers and our borrowers, who pay the interest that savers receive. Please see our website for our full range of savings accounts and the current interest rates. We are aware that savers are even more conscious of the importance of getting the best rate they can at the moment and of course we hope our savers will stay with us, but we understand if you should decide to invest elsewhere. Thank you for your feedback. Kind regards Response date: 13th April 2023

Online saver

Applying online was straightforward as with other providers but what a rigmarole followed with having to provide proof of my nominated bank account! I have opened many online accounts before and since with none of this nonsense, they are all fully sorted instantly. So what's their reason for demanding that? Reviewed on: 22nd March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Mike. The reason we ask for proof of your nominated bank is to safeguard from third party banks and fraud. If you'd like to find out more please call our Savings Service team on 03330 140144. Response date: 23rd March 2023

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