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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1092 reviews)

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4.54

Based on 1,092 reviews, last reviewed 19th Sep 2025

19% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Nicole Philcox was very helpful today pleasant and p... Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1092)

Great Building Society for investment

Recently opened a savings account which all went very smoothly and subsequently opened a one year ISA . The internet banking is very easy to use and the people who answer the phone were very helpful when I needed them. Great to be able to book a ring back call .Interest rates are among the best for these savings. Reviewed on: 21st March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're pleased you found our service, helpful! Response date: 22nd March 2023

Too behind the curve

Strange how one has to close an account and open another to receive the latest interest rate; not what one expects when other financial providers regularly text to notify of rate rises. Strange too and quaint how one receives a paper certificate for an account opened and operated online. Waste of paper and postage. This provider is also very slow to respond to changes in Bank Rate and to adjust its interest rates to savers. Suspect some efficiencies could be made generally with a robust review of the Society's practice and procedures. Reviewed on: 21st March 2023

Reply from Family Building Society Hi Ian, Thanks for taking the time to leave us a review. As a smaller Society, it is simply not practical for us to contact all our customers whenever we launch a new product - and they can be withdrawn very quickly if they are popular. We have to make tactical short-range decisions about raising extra savings deposits to fund our mortgage lending dependent on the rates that we can lend out at that time. Our aim is that we continue to offer value for money and competitive rates, along with excellent customer service. We continue to look at ways in which we can be more efficient, and your comments about paper certificates have been passed to the relevant department, so that they can consider improvements to our communications in this regard. Your feedback is appreciated and thank you for saving with us. Response date: 23rd March 2023

Feedback

Got in touch with Family Building Society to discuss closing one account as well as opening another. Mandy Bell was very helpful in providing the relevant information and putting in place the relevant procedures to carry out my instructions. Reviewed on: 15th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased that you found Mandy very helpful! Response date: 16th March 2023

OPENING AND FUNDING OF A NEW SAVINGS ACCOUNT

MADE INITIAL CONTACT WITH THE FAMILY BUILDING SOCIETY PRIOR TO OPENING THE SAVINGS ACCOUNT. SPOKE TO MANDY. AFTER MY CONVERSATION WITH MANDY I FELT COMPLETELY AT EASE AND ALL MY QUESTIONS WERE ANSWERED WHICH REASSURED ME THAT I WAS MOVING FORWARD WITH THE RIGHT OPTION FOR MY SAVINGS. MANDY WAS KIND REASSURING KNOWLEDGEABLE AND WILLING TO ASSIST AND ENGAGE WHICH WAS HELPFUL. I COULD NOT HAVE ASKED FOR ANY MORE IN A PERSON. I WOULD FEEL CONFIDENT IN OPENING FURTHER/FUTURE ACCOUNTS WITH THE FAMILY BUILDING SOCIETY. Reviewed on: 13th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased that you had a helpful experience with Mandy. Response date: 14th March 2023

Great service

Had an issue posting into my account. Sent a secure message on Sunday afternoon. Reply received on Sunday evening. All resolved. Can't fault their service. Highly recommended. Reviewed on: 12th March 2023

Reply from Family Building Society Thank you Alan for taking the time to leave us a review, we are very pleased to hear you found our service great. Response date: 13th March 2023

Excellent Service

Good products, good rates, excellent service, always a person who knows what's needed, and easy to contact with a human at the end of the phone. Reviewed on: 11th March 2023

Reply from Family Building Society Thank you Des for taking the time to leave us a review, we appreciate your comments and we are pleased you found our service excellent. Response date: 13th March 2023

Being asked for verification code and not been given one.

The route to opening an account was convoluted and felt unnecessary, I have A/c No, User Name, Memorable word and Password, but not Verification Code. Help me find this please. Reviewed on: 10th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're sorry to hear that you were unhappy with the process, please phone our dedicated Existing Savings customer team on 03330 140144 and we can assist you. Response date: 13th March 2023

RUBBISH

USELESS COULD NOT HELP AT ALL THROUGHOUT Reviewed on: 8th March 2023

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. I understand you spoke with Nicole this morning, and she assisted you in completing what you required, we're pleased your issue has been resolved. Please don't hesitate to give us a call on 03330 140144 if you'd like assistance in the future. Response date: 9th March 2023

Family Building Society Branch Review

Girls are always so friendly and helpful, so there is nothing I can think of to improve. Reviewed on: 17th February 2023

Family Building Society Branch Review

All was good. No change please. Reviewed on: 17th February 2023

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Family Building Society: Savings reviews

19% increase in 5 star reviews

88% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1092)

Great Building Society for investment

Too behind the curve

Feedback

OPENING AND FUNDING OF A NEW SAVINGS ACCOUNT

Great service

Excellent Service

Being asked for verification code and not been given one.

RUBBISH

Family Building Society Branch Review

Family Building Society Branch Review

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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