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Family Building Society: Savings reviews

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4.56

Based on 1,372 reviews, last reviewed 10th Jul 2026

9% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

77%

11%

4%

2%

6%

Latest highest rating:

5

Fabulous customer service from Phoebe The assistant I spoke to Phoebe was very helpful and knowledgeable. She talked me through what I needed to do to open a new account and then transferr... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

I would rate Family Building Society 10/10 but the S... I would rate Family Building Society 10/10 but the Smart survey 0.5/10 N/a to under 65s but I'm 64.5 and preplan is important Reviewed on: 1st July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Family Building Society Savings reviews (1372)

Advisor on phone was polite efficient and caring.

5

Advisor on phone was polite efficient and caring. Reviewed on: 11th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Really great customer service

5

Really great customer service and rapid response to the customer Reviewed on: 4th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Decent Interest Rate on Savings

5

I have a savings account that pays a decent interest rate when compared to other societies. I like the fact that you don't get marketing emails every five minutes and only get important updates to interest rates and account changes. I also like the website and how quick and easy it is to log in and not have to go through page after page to get to my account information. Nice, simple and streamlined. Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Lisa was very helpful and understanding

5

Lisa was very helpful and understanding Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

NEVER HAVE TO WAIT TO LONG ,STAFF REALY HELPFUL

5

NEVER HAVE TO WAIT TO LONG ,STAFF REALY HELPFUL Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

World beater rates

5

The society offers excellent rates with some additional benefits. Customer service both via phone and in branch is most attentive. Reviewed on: 29th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Customer service has been excellent through out.

5

Customer service has been excellent through out. Every time I have need to ring up because I need to ask a question they have taken time to explain in simple English and finish asking me if I am happy with the answer or if they need to explain it another way. couldn't ask for more thanks. Reviewed on: 28th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Excellent

5

The service from David Hobbs from Family BS has been amazing. I have had many accounts with many banks and building societies but nothing has been quite like the service that I received from you. You chased up what was happening to my money and called me back several times to update me. Really great service. I am so impressed that I have told my husband as well to open an account on Family BS. Reviewed on: 25th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found David was extremely helpful and friendly! Response date: 26th November 2024

I am delighted by the fantastic service

5

I contacted by phone Family BS on thursday and Friday 21st and 22nd November 2024. Both ladies whom dealt with my calls were fantastic, I am pleased to say that the nature of my 2 calls were dealt with in the most polite and professional manner I was in fact so impressed that after my bond matured I re invested again into a new savings account with the Family BS. Keep up the fantastic service that the telephone operators provide I am really pleased with their way of dealing with queries. A brilliant experience which in this day and age is most refreshing. Neil Iliffe Reviewed on: 23rd November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 26th November 2024

Instructions confirmation lacking

4

Telephone staff are polite, helpful and clear. My one criticism is: having used the phone-in system to give my ISA reinvestment instructions, I did not receive any confirmation by email or post. This was worrying and I had to phone again on the day of maturity to check that my instructions were going to be carried out. A simple email would have been sufficient. Reviewed on: 21st November 2024

Reply from Family Building Society Hi Thank you for your comments and I am sorry that you were worried about not receiving confirmation of your ISA maturity instructions. Unless specifically requested, we don’t confirm instructions upon receipt, as we send out a new opening certificate as confirmation once the ISA has matured & been reinvested. However we appreciate your feedback, and your comments have been passed to the relevant department for their consideration. I am pleased to hear that you found our staff polite and helpful. Thank you for saving with us. Kind regards Response date: 21st November 2024

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