Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.60
Based on 1,442 reviews, last reviewed 12th Nov 2026
27% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Patiently well done Lots of problems signing in but all solved now. Maybe don't use i l or 0 or O as part of any code. Reviewed on: 12th November 2026
Raymond P's avatar
Raymond P

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1442)

Funding issue

5
I had to contact FBS as I was having trouble funding my new account. Lisa Adams was extremely helpful and guided me through the process. Reviewed on: 16th April 2025
David F's avatar
David F
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Excellent customer service

5
Professional, efficient, knowledgeable and pleasant customer service. Consistent, reasonably competitive and innovative range of products. Reviewed on: 16th April 2025
Steve's avatar
Steve
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Help closing saving account

5
Needed to close an account which I was unable to do online so I spoke to Ali Hopkins who sorted it very efficiently Reviewed on: 16th April 2025
Diane p's avatar
Diane p
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Excellent service

5
Outanding, excellent service from Paris Pullinger who was very polite, courteous, knowledgeable and articulate. Reviewed on: 16th April 2025
Gordon F's avatar
Gordon F
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Windfall Bond changes

3
My family have a number of Windfall Bonds whic when I opened them we used to get a list of winners each month. The Society now says it is impracticle to publish winners which I strongly disagree with. It would show openess in the procedure without disclosing too much information about the winners private details as was the case originally. Reviewed on: 15th April 2025
Mark R's avatar
Mark R
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Good telephone support

5
Friendly and efficient customer service (telephone) Reviewed on: 15th April 2025
Gwenan R's avatar
Gwenan R
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

I had an excellent help from customer services.

5
I had an excellent help from customer services. The lady answering my call guided me through my transaction step by step. Made it all very clear and easy to follow. I can't thank her enough. Reviewed on: 15th April 2025
Lidia C's avatar
Lidia C
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

The staff that dealt with me and my equiry were supe...

5
The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025
Wilf D's avatar
Wilf D
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

efficient and clear online service

5
efficient and clear online service Reviewed on: 15th April 2025
Dr P's avatar
Dr P
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Efficient and prompt elephone service

5
My telephone enquiry was dealt with in a most efficient manner by Ms Gillian Collard; all my queries dealt with most promptly and effectively, information was provided in a very clear manner, and resulting actions implemented straight away. Reviewed on: 15th April 2025
Michael 's avatar
Michael
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill