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Family Building Society: Savings reviews

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4.55
Based on 1,168 reviews, last reviewed 4th Dec 2025
55% decrease in 5 star reviews
in the past 90 days
94% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Excellent customer service I was very pleased with the help provided by the Family Building Society today. Your colleague answered all my questions and was very polite and helpf... Read more Reviewed on: 4th December 2025
Jenny H's avatar
Jenny H

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1168)

Great service

5
After thinking that my request for a missing Interest Certificate would be a nightmare, the issue was really straightforward. This was mainly I think because Mia, the customer service agent, was so helpful and efficient. She was also super friendly. Within 30 minutes she had emailed the certificate to me via a secure link. Great job Mia thank you! Reviewed on: 17th August 2023
Jacki Donnison's avatar
Jacki Donnison
Reply from Family Building Society Thank you for taking the time to leave us this review., we're so pleased to hear that you found our service great! Response date: 17th August 2023
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Family Building Society

Web site needs to be made more user friendly!

4
Very impressed with help received via electronic mail and speed of responses. Reviewed on: 15th August 2023
Edward Willhoft's avatar
Edward Willhoft
Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. Response date: 15th August 2023
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Family Building Society

savings account

4
Interest rate is not too bad and customer service ok Reviewed on: 13th August 2023
gwen's avatar
gwen
Reply from Family Building Society Thank you for taking the time to give us your feedback. Response date: 14th August 2023
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Family Building Society

Family Building Society Branch Review

5
Very friendly staff in branch today. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
It is very easy whenever I come in, and every staff member is incredibly helpful. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I received very good service from the team at Family Building Society. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I am very happy with the service that I receieved. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Getting money out - more hoops than a can of spaghetti

1
My husband and i an account which we have had for over ten years it a fixed rate with access at maturity. BIG MISTAKE getting that one, we need some of that money now but the building society say unless we an give them a reason for the withdrawal that THEY thing is reasonable the answer is no. When we said it is for medical care , however, they want an invoice before they will release OUR money. Now i understand that there are terms and conditions that need to be up held but really one withdrawal in 10 years never touch it previously then to be told that i have to PROVE that the reason I want our money has to meet with faceless nameless peoples views of what they think is valid. Ridiculous, roll on maturity we will be off like a shot. PLEASE look carefully at the account you have as there is no humanity here. Reviewed on: 24th July 2023
Kate's avatar
Kate
Reply from Family Building Society Hi Kate The 1 Year Fixed Rate Bond you hold is a fixed term account where there is no access to the funds before maturity. This is clearly stated in all the paperwork we provide. Any requests for early access to funds are referred to our Executives and will only be considered in cases of extreme financial hardship, (and evidence of this would be required). The money we lend on mortgages is determined by the savings that we hold, so any decision to release funds early, has an impact. We also need to apply consistency and treat customers fairly. I’m sorry you remain unhappy. Response date: 26th July 2023
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Family Building Society

Family Building Society Branch Review

5
The staff were very helpful and pleasant. Thank you, Sara. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Everything was exactly as I expected. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

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