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Family Building Society: Savings reviews

Name: Savings
Rating: 4.60 (1438 reviews)

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4.60

Based on 1,438 reviews, last reviewed 9th Nov 2026

22% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Excellent service Excellent service and good range of products. Always someone on the end of the phone to help with your queries. Reviewed on: 9th November 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1438)

Windfall Bond changes

My family have a number of Windfall Bonds whic when I opened them we used to get a list of winners each month. The Society now says it is impracticle to publish winners which I strongly disagree with. It would show openess in the procedure without disclosing too much information about the winners private details as was the case originally. Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Good telephone support

Friendly and efficient customer service (telephone) Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I had an excellent help from customer services.

I had an excellent help from customer services. The lady answering my call guided me through my transaction step by step. Made it all very clear and easy to follow. I can't thank her enough. Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

The staff that dealt with me and my equiry were supe...

The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

efficient and clear online service

efficient and clear online service Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Efficient and prompt elephone service

My telephone enquiry was dealt with in a most efficient manner by Ms Gillian Collard; all my queries dealt with most promptly and effectively, information was provided in a very clear manner, and resulting actions implemented straight away. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I had accidentally entered wrong login password and...

I had accidentally entered wrong login password and the service to reset it was excellent. Very happy with my experience. Reviewed on: 14th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Excellent service via my call.

Excellent service via my call. Absolutely on the ball Reviewed on: 14th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

A fair interest rate

A fair interest rate compared to many other Building Societies. Reviewed on: 10th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you find our rates are fair. Response date: 11th April 2025

Excellent range of savings products.

Excellent range of savings products. Society represents the best kept secret in the savings market. Reviewed on: 10th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

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Family Building Society: Savings reviews

22% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1438)

Windfall Bond changes

Good telephone support

I had an excellent help from customer services.

The staff that dealt with me and my equiry were supe...

efficient and clear online service

Efficient and prompt elephone service

I had accidentally entered wrong login password and...

Excellent service via my call.

A fair interest rate

Excellent range of savings products.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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