Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.57
Based on 1,385 reviews, last reviewed 31st Jul 2026
15% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Friendly staff, no long wait on the phone when conta... Friendly staff, no long wait on the phone when contacting building society. Good service! Reviewed on: 31st July 2026
Barbara M's avatar
Barbara M

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1385)

i have found the envelopes to be very close to open...

5
i have found the envelopes to be very close to open when arrived very poor adhesion Reviewed on: 28th January 2025
MARTIN S's avatar
MARTIN S
Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Product was good to start but changes have made it l...

3
Product was good to start but changes have made it less competitive than other savings Reviewed on: 24th January 2025
Rob w's avatar
Rob w
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

So far, so good

5
Very helpful staff on the 'phone Reviewed on: 24th January 2025
Janet 's avatar
Janet
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Katherine was extremely pleasant, efficient and prof...

5
Katherine was extremely pleasant, efficient and professional in dealing with and sorting out my queries. Reviewed on: 23rd January 2025
Jennifer M's avatar
Jennifer M
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Mortgage and Savings review

5
WE have had a family mortgage with the society and a number of savings products. All products were competitive and the service has been excellent and felt personal. Not just a number? Security when calling is thorough and reassuring. Tracker funds give a good return and easy to operate. Reviewed on: 23rd January 2025
julie h's avatar
julie h
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Had a problem which turned out to be an issue with t...

5
Had a problem which turned out to be an issue with the website. Reviewed on: 22nd January 2025
Howard D's avatar
Howard D
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Efficient Service

5
All my queries were answered in an efficient and helpful manner Reviewed on: 22nd January 2025
Ian W's avatar
Ian W
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Provided the information I was seeking

5
Provided the information I was seeking Reviewed on: 21st January 2025
john s's avatar
john s
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Excellent feedback

5
Very good and clear feedback from customer service Reviewed on: 15th January 2025
S K's avatar
S K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Sumaya was so patient and kind helping me to log on...

5
Sumaya was so patient and kind helping me to log on when I was blocked as memorable information would not be accepted. Not brilliant tech-wise and she stayed with me on the phone until I managed to resolve the problem with her help. People who are not confident computer users rarely meet such a lovely, kind and patient person. Sumaya - 5 stars is not enough!! Reviewed on: 8th January 2025
Claire R's avatar
Claire R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill