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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1250 reviews)

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4.55

Based on 1,250 reviews, last reviewed 9th Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Helpful, swift service Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent servi... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1250)

Opened a savings account,had the best customer servi...

Opened a savings account,had the best customer service I have had for years. Advisor helpful-not pushy- explained clearly without rushing. Reviewed on: 16th February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our customer service was helpful! Response date: 28th February 2024

A fast response to my enquiries, which were answered...

A fast response to my enquiries, which were answered comprehensively. The ability to get through on a phone line without stepping into a maze of menu options was quite delightful. You could call it almost a VIP experience.. Reviewed on: 15th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you received a fast response to answer your query! Response date: 22nd February 2024

I received excellent help from Paris today.

I received excellent help from Paris today. She was knowledgeable and efficient Reviewed on: 14th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Paris was an excellent help! Response date: 22nd February 2024

Very helpful customer service

I phones to ask advice on how to transfer my savings into an ISA. The kind lady helped me to achieve this aim with the minimum of fuss. Reviewed on: 14th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service very helpful! Response date: 22nd February 2024

Serena professional and cheerful.

Serena answered all my questions professionally and cheerfully to enable me to go ahead and apply to open an ISA for my friend as his Power of Attorney. Reviewed on: 12th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Serena was professional and cheerful! Response date: 22nd February 2024

Serena was very professional and clearly explained y...

Serena was very professional and clearly explained your product. Reviewed on: 8th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Serena was very professional! Response date: 22nd February 2024

Lost details

Had lost my details, had a very helpful lady (who had a passion for south wales) deal with and sort my issue Reviewed on: 6th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was very helpful! Response date: 22nd February 2024

Great website great rates what more do you want.

Great website great rates what more do you want. Reviewed on: 3rd February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our website and rates were great! Response date: 22nd February 2024

only sent my enquiry earlier.

only sent my enquiry earlier. great costomer service! Reviewed on: 2nd February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was great! Response date: 22nd February 2024

Great Customer Service for savings

I had a query about opening a new savings account so rang Customer Service. Amazed to be put through very quickly. My query was dealt with by Aimee in a very efficient and friendly way. Great to not have to waste time with AI as is now normally the case with banks. Highly recommend Family B S . Reviewed on: 31st January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our customer service was great! Response date: 22nd February 2024

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