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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1241 reviews)

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4.54

Based on 1,241 reviews, last reviewed 23rd Feb 2026

36% decrease in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

The staff member was very patient, I couldn't log on... The staff member was very patient, I couldn't log on and she talked me through the process Reviewed on: 23rd February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1241)

Great Customer Service for savings

I had a query about opening a new savings account so rang Customer Service. Amazed to be put through very quickly. My query was dealt with by Aimee in a very efficient and friendly way. Great to not have to waste time with AI as is now normally the case with banks. Highly recommend Family B S . Reviewed on: 31st January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our customer service was great! Response date: 22nd February 2024

Family Building Society was a "no brainer" .

Set up Family Building Society account yesterday, was very easy to follow instructions. The first deposit of £100 immediately showed up on my new account which was very reassuring , just used my bank card. Once I had been verified and sent the secure code which was emailed to me, all account features were available including withdrawing money. Really impressed with the security checks as I don't want anyone else to get my money! Have transferred most of current account money , even "rainy day money" as my bank only offers 0.1% on my current account. So being with the Family Building Society is a "no brainer" at 5.04%! Had a query today and requested a "call back" and Jacob rang me a few hours later, brilliant customer service. I can't even ring my bank these days. Thanks again to the FBS team for making the experience so good! Reviewed on: 23rd January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you were really impressed by our service! Response date: 7th February 2024

Cash ISA on-line assistance

Mia was really helpful, knowledgeable and professional - assisting me with uploading docs to confirm my new Cash ISA account and amending personal details. Reviewed on: 22nd January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Mia was really helpful! Response date: 7th February 2024

Good customer service & competitive interest rates.

I opened a savings account with the Family Building Society as it is a name I know and the interest rate was quite good. Since then, the interest rate has risen and is now even more competitive, so they score well on value for money and competitiveness. However it is in the area of Customer Service that they score highly, being both very friendly and also very helpful. I spoke to Aaron today and he was able to deal with my questions quickly and knowledgably. The online presence of The Family Building Society makes it accessible to anyone, wherever they are, but they also have branches in Surrey and I would guess the personal service for those who can get to the branches will be no less rewarding than my telephone interaction today with Aaron. Reviewed on: 18th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our customer service was good, and you found our rates are competitive! Response date: 7th February 2024

Efficient, friendly and helpful customer service

By today's standards it was a fairly short wait you get through on the phone. Jacob was most helpful and able to answer all my queries. Reviewed on: 8th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found us efficient, friendly and helpful! Response date: 10th January 2024

Great people, excellent rate, dreadful on-line processes.

Love the Family BS but it's IT systems are so far behind other financial services. Withdraws on my smartphone (Pixel4a) are a nightmare. Withdrawals are not Fast Pay and take ages if there is weekend or a public holiday involved. Reviewed on: 29th December 2023

Reply from Family Building Society Dear Carole, Thank you for your kind comments about our staff. Our website is designed for a desktop device rather than a phone. We are always looking at ways in which we can improve our service to customers and we are currently looking at solutions in this regard. As we’re not a direct member of the clearing system, we access payment services through our bank, and the withdrawal timescales are clearly set out in the information we provide. However, your feedback is appreciated and thank you for saving with us. Kind regards Family Building Society Response date: 3rd January 2024

Great find and quick response

Great place to find information and to open competitive savings account but is needing a revamp of website or app to make it more useable without finding a PC. Also for some reason the about me page only mentions that they serve England and Wales … I can assure you as a Scottish customer this is not the case. Reviewed on: 28th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board! Response date: 29th December 2023

Famility Building Soceity just makes it so easy!

When our fixed 1 year savings period was up in November 2023, we looked at alternatives for our investments. Famility Building Soceity were offering very competitive rates specifically for existing customers like ourselves. We found the flexibility of several fixed saving periods with various rates really helpful in terms of our decision making. We chose 18 months, which was most convenient in terms of our medium term financial planning. One simple phone call to Nicole on the 6th of November answered a few questions, just to ensure we had correctly understood the terms and conditions. Nicole was most attentive, listened to us carefully and was empathetic to our needs. Nicole offered us the option of completing the transaction on the phone or in writing - we chose the latter since we prefer that where financial matters are involved. Overall we have found Family Building Society an excellent organisation to invest with, and we appreciate their loyalty to us as a customer - something we don't take for granted. Reviewed on: 17th December 2023

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're so pleased to hear of your positive experiences with us! Response date: 19th December 2023

A safe place for spare money

Happy with my account as a place to keep money for any emergency Reviewed on: 1st December 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you are happy with us! Response date: 5th December 2023

Absolutely awful

I have been trying to change nominated bank account. I get conflicting information via email and phone. I have emailed information i have posted information Reviewed on: 30th November 2023

Reply from Family Building Society Dear Mr Hutchison Thank you for you feedback and I’m sorry that you have had difficulties. We need to verify nominated bank details and if we can’t verify them electronically, we ask for a bank statement which also shows your full name and address, or a cancelled cheque. Your comments have been passed to the relevant department so that we can consider any ways in which we can improve our service in this regard. Thank you for saving with us. Response date: 5th December 2023

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