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Family Building Society: Savings reviews

Name: Savings
Rating: 4.60 (1424 reviews)

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4.60

Based on 1,424 reviews, last reviewed 6th Oct 2026

31% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Telephone support is excellent Had to ring because I was locked out. Quick response. Very helpful staff; talked me through the steps and waited patiently whilst I completed each one... Read more Reviewed on: 6th October 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1424)

Excellent!

Questions answered by a very pleasant, friendly, efficient lady Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Great Building Society,.

Friendly helpful staff who answered all my questions. Efficient service which is so rare these days, Reviewed on: 7th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Excellent service

Very pleasant and helpful advisor. Reviewed on: 7th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was excellent! Response date: 11th April 2025

Very helpful customer service - made every effort to...

Very helpful customer service - made every effort to help. Very friendly Reviewed on: 3rd April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very helpful! Response date: 11th April 2025

Information to savers

Whilst on the whole I am pleased with the customer service and interest rates offered by the Society I feel there is one major improvement that could be offered to existing savers:- Why can't emails be sent out when there are changes to the Society's interest rates or new accounts introduced ? Reviewed on: 1st April 2025

Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board. We do send emails to customers when their specific account rate is decreasing. If you are not receiving this, please contact us on 03330 140144 and we can look into your marketing permissions. Kind regards Family Building Society Response date: 11th April 2025

Full marks to Family Building Society

I was very satisfied with the service that I received from the Customer Services Team when I wished to transfer my funds to an updated Fixed Savings Bond. My request was dealt with in a professional and proficient manner, both on the telephone and online. Thank you very much Family Building Society for your help. Reviewed on: 27th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Gods all round service

I was happy with my savings account and the service provided Reviewed on: 26th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Seeking reassurance

I phoned to reassure myself that I had correctly transferred money to my newly set up ISA account. Your colleague whose name I sadly did not catch was so very helpful and confirmed that the money is now in my ISA account. Reviewed on: 25th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

We only have the one account (Windfall Bond) but fee...

We only have the one account (Windfall Bond) but feel it is really good value as it not only has a good interest rate but it also enters all investors into a monthly draw which (I think) gives a lot better chance of winning than other similar types of investments. Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Account Opening Enquiry

I had a query about opening an account on behalf of a relative. It was slightly complex but was handled very efficiently by Donnika. The branch staff had also been very pleasant and helpful. Also the ‘phone was answered very promptly. Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

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View resource hub

Family Building Society: Savings reviews

31% decrease in 5 star reviews

86% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1424)

Excellent!

Great Building Society,.

Excellent service

Very helpful customer service - made every effort to...

Information to savers

Full marks to Family Building Society

Gods all round service

Seeking reassurance

We only have the one account (Windfall Bond) but fee...

Account Opening Enquiry

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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