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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1173 reviews)

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4.55

Based on 1,173 reviews, last reviewed 9th Dec 2025

57% decrease in 5 star reviews

in the past 90 days

94% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Excellent phone call experience I called and spoke to Messiah Black. I explained that I could not access my online account. She was very helpful and knowledgeable. She walked me thr... Read more Reviewed on: 9th December 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1173)

Incredibly efficient, understanding and friendly staff

I have an ongoing dispute with Tesco Bank about transferring my FBS ISA to them (only because of a higher interest rate). Tesco have been very unhelpful. Mia Tudor was patient and kind in understanding the issue, and went over and above to find out what was going on. Reviewed on: 11th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so great to hear that you found us incredibly efficient in helping you with query! Response date: 12th September 2023

WONT BE BACK

Online form Dissaster, Custom service Useless. TIME WASTE Reviewed on: 11th September 2023

Reply from Family Building Society Thank you for taking the time to leave a review. We are sorry to hear that you had some online issues and that you have decided not to go ahead. It would be really helpful if you could give us more details about your experience so that we can investigate what happened. Kind regards Family Building Society Response date: 13th September 2023

Everything you want to knowable opening an account

Perfection from a professional who showed she had an interest in my enquiry and treat me like a human being. Note to Mr Mark Bogard put Louise in charge of this department and you should have one standard THE BEST. Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review! We're pleased to hear of your positive experience with us. Response date: 11th September 2023

Great

Good customer service from the person I spoke Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found our service great! Response date: 7th September 2023

very helpful

contacted for help on transferring funds spoke to Mia very helpful and informative. Reviewed on: 6th September 2023

Reply from Family Building Society Thank you for taking the time to leave this review, it's great to hear you found us very helpful! Response date: 7th September 2023

Great service

After thinking that my request for a missing Interest Certificate would be a nightmare, the issue was really straightforward. This was mainly I think because Mia, the customer service agent, was so helpful and efficient. She was also super friendly. Within 30 minutes she had emailed the certificate to me via a secure link. Great job Mia thank you! Reviewed on: 17th August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review., we're so pleased to hear that you found our service great! Response date: 17th August 2023

Web site needs to be made more user friendly!

Very impressed with help received via electronic mail and speed of responses. Reviewed on: 15th August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. Response date: 15th August 2023

savings account

Interest rate is not too bad and customer service ok Reviewed on: 13th August 2023

Reply from Family Building Society Thank you for taking the time to give us your feedback. Response date: 14th August 2023

Family Building Society Branch Review

Very friendly staff in branch today. Reviewed on: 4th August 2023

Family Building Society Branch Review

It is very easy whenever I come in, and every staff member is incredibly helpful. Reviewed on: 4th August 2023

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Family Building Society: Savings reviews

57% decrease in 5 star reviews

94% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1173)

Incredibly efficient, understanding and friendly staff

WONT BE BACK

Everything you want to knowable opening an account

Great

very helpful

Great service

Web site needs to be made more user friendly!

savings account

Family Building Society Branch Review

Family Building Society Branch Review

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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