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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,092 reviews, last reviewed 19th Sep 2025
19% increase in 5 star reviews
in the past 90 days
88% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Nicole Philcox was very helpful today pleasant and p... Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025
Kenneth Tromans's avatar
Kenneth Tromans

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025
Margaret P's avatar
Margaret P
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1092)

Family Building Society Branch Review

5
Great staff. Service with a smile always. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Please continue to have a counter service. Your knowledgeable staff make all queries so much more easy to resolve. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Request for savings info

4
Following info from HMRC I rang to ask for info forwarded to HMRC. I spoke to David who acceded to my request. He was very polite and helpful. Unfortunately the info I received (not from him) was not relevant. A second phone call resolved the matter. Reviewed on: 17th February 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thanks for taking the time to leave a review, we're pleased to hear that David was helpful for you! Response date: 20th February 2023
The Family Building Society Logo
Family Building Society

Family Building Society Branch Review

5
Nothing to be improved - I much prefer to do in person even though I am not local. I don't like online only. Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I have dyscalculia and online banking is very difficult, so not reserving all favourable rates for online only would be very considerate (applies to all banks and building societies). Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Great customer experience and prompt replies to questions

4
I invested in a Family Building Society Windfall Bond. Have never heard of the company I did some research and still felt nervous! I am pleased to say I found all interactions prompt, efficient and professional. A mobile friendly webpage would be a useful improvement, that is a minor point. Reviewed on: 14th January 2023
Claire B's avatar
Claire B
Reply from Family Building Society Thank you for taking the time to leave us a review Claire. We are pleased to hear that you found our customer service and prompt replies to be great. We will also pass your feedback on to the relevant teams to consider any improvements going forward. Response date: 16th January 2023
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Family Building Society

great personal service

5
Staff answer the phones immediately, are friendly, patient and well informed. Products also. competetive. Only. critique , your inability to accept bank transfers have resulted in delay to completions . I think you should as a financial business review this situation. Reviewed on: 29th December 2022
Geoff Dowling's avatar
Geoff Dowling
Reply from Family Building Society Thank you for taking the time to leave us a review Geoff. We are so pleased to hear about your experience with us. We will pass on your comments regarding bank transfers to the relevant departments so that we can consider any improvements going forward. Response date: 6th January 2023
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Family Building Society

Windfall Bond

3
Bring the WFB back to sizeable investors. Nationwide ran a 12m draw much "fairer" than the FBS bond. Scrap the "Blank Tickets" & alot to your members ! (IF they intend to limit the numbers, then introduce eg. Holders with a minimum of say 2 or 3 to qualify. Another eg. Halifax investors criteria £5k minimum. Reviewed on: 16th December 2022
grcandam's avatar
grcandam
Reply from Family Building Society Thank you for taking the time to leave us your feedback. We will ensure that your feedback is passed on to the relevant teams. Response date: 29th December 2022
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Family Building Society

Fixed Rate Bond

5
Recently opened a fixed rate bond online and later spoke to a member of staff to clarify a couple of points. Christina was very friendly and helpful and everything went smoothly. Reviewed on: 9th December 2022
Peter Brady's avatar
Peter Brady
Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that Christina was helpful. Response date: 12th December 2022
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Family Building Society

Good savings interest

5
They have been very quick to increase their variable savings rates in line with the Bank of England rates. Reviewed on: 6th December 2022
Nic's avatar
Nic
Reply from Family Building Society Thank you for taking the time to leave us a review Nic we are pleased to have received your feedback. Response date: 7th December 2022
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Family Building Society

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