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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1318 reviews)

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4.54

Based on 1,318 reviews, last reviewed 8th May 2026

15% increase in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Staff always helpful and to the point. Staff always helpful and to the point. Much better than most current financial institutions. Reviewed on: 8th May 2026

Latest lowest rating:

1

i withdrew money ond not received i withdrew money on a sunday b a Reviewed on: 4th May 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1318)

Excellent service

Excellent products and service. It would be good if once you have an account or number of accounts with FBS that when you open a new account it recognises and verifies your nominated bank account as if the application process does not verify your account despite it being verified before you have to go through a manual process which dealys matters and can be irritating. Reviewed on: 31st August 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

E mail confirmation

Great response from person I spoke to. However would have liked e mail to confirm what we agreed. Reviewed on: 30th August 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us. We take all feedback on board, and will look into this. Response date: 4th September 2024

Windfall account.

I think the Windfall account is a very innovative account that others are sure to copy. Reviewed on: 24th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

First contact

First time contacting and no wait for customer service, on a Friday lunch time. Lisa was very courteous and patient. She answered my questions immediately. Reviewed on: 23rd August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Lisa! Response date: 4th September 2024

Great Service.

Great Service. Dealt with my issue effectively Reviewed on: 22nd August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

All good so far.

All good so far. had a reason to call service and problem was resolved on the call Reviewed on: 21st August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

First class service

Lisa Adams was very friendly and helpful, and seemed genuinely keen to provide assistance. Reviewed on: 20th August 2024

William as a very efficient representative

William as a very efficient representative Reviewed on: 16th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding William!! Response date: 4th September 2024

I was impressed by the easy access to customer service.

I was impressed by the easy access to customer service. Great interest rates plus I won a prize in the draw! Reviewed on: 14th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Ease of transfer of funds in an emergency.

On this occasion it was easy to transfer funds from our online account to our First Direct bank account preparatory to having to pay for repairs to our roof which suddenly needed work to repair it. Reviewed on: 13th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

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Family Building Society: Savings reviews

15% increase in 5 star reviews

20% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1318)

Excellent service

E mail confirmation

Windfall account.

First contact

Great Service.

All good so far.

First class service

William as a very efficient representative

I was impressed by the easy access to customer service.

Ease of transfer of funds in an emergency.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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