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Family Building Society: Savings reviews

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4.57
Based on 887 reviews, last reviewed 30th Jun 2025
318% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
12%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Savings Account Maturity Guy was very helpful and managed to answer all my questions clearly and in detail. Reviewed on: 30th June 2025
Stephen 's avatar
Stephen

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025
Mike's avatar
Mike
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (887)

Savings review

5
Brenda is so helpful and knowledgeable Reviewed on: 31st December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Old news article needs updating. TV Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
I like the service and help I receive in the branch office and I often think the interest rate could be better Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Staff are always helpful and polite and always very efficient. Most of all always have time to exchange a few words. Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Easy to deal with. Very professional. Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
An increase in interest rates would be very welcome Reviewed on: 29th November 2019
Epsom branch customer's avatar
Epsom branch customer

A great company

5
Straightforward process for opening my savings account, branch staff very helpful and patient. I will carry on using this building society. Reviewed on: 29th November 2019
Family Building Society Customer's avatar
Family Building Society Customer

Savings review

5
Tried to renew a bond lately and add some to it but my instructions were repeatedly input incorrectly. Very stressful. Reviewed on: 20th November 2019
Epsom branch customer's avatar
Epsom branch customer

Savings Review

5
The inflation tracking savings product I have is ahead of the market in ability to protect the value of my savings, while making a modest growth. However, this product is no longer available and other savings products have interest rates that should be more competitive. Reviewed on: 19th November 2019
Neil's avatar
Neil
Reply from Family Building Society Hi Neil, thank you for your feedback. Our Market Tracker Saver and Market Tracker Cash ISA products are still available online, by post or in our Epsom branch. We have to carefully balance the interests of savers and borrowers while responding to market movements. In a low interest environment we continue to offer (relatively) good savings rates that have appeared frequently in the best buy tables. Thank you for being a customer. Response date: 20th November 2019
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Family Building Society

Prompt, efficient service.

5
The monthly prize draws add a little fun to The Windfall Bond ! Reviewed on: 16th November 2019
Keith Ebdon's avatar
Keith Ebdon

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