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Family Building Society: Savings reviews

View other Family Building Society products
4.59
Based on 1,437 reviews, last reviewed 8th Nov 2026
22% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

VG Interest rates and service I found Family Building Society when interest rates were very low and I have remained as a loyal customer. The interest rates are vg. The local buildi... Read more Reviewed on: 8th November 2026
Naomi P's avatar
Naomi P

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1437)

Good telephone support

5
Friendly and efficient customer service (telephone) Reviewed on: 15th April 2025
Gwenan R's avatar
Gwenan R
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

I had an excellent help from customer services.

5
I had an excellent help from customer services. The lady answering my call guided me through my transaction step by step. Made it all very clear and easy to follow. I can't thank her enough. Reviewed on: 15th April 2025
Lidia C's avatar
Lidia C
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

The staff that dealt with me and my equiry were supe...

5
The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025
Wilf D's avatar
Wilf D
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

efficient and clear online service

5
efficient and clear online service Reviewed on: 15th April 2025
Dr P's avatar
Dr P
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Efficient and prompt elephone service

5
My telephone enquiry was dealt with in a most efficient manner by Ms Gillian Collard; all my queries dealt with most promptly and effectively, information was provided in a very clear manner, and resulting actions implemented straight away. Reviewed on: 15th April 2025
Michael 's avatar
Michael
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

I had accidentally entered wrong login password and...

5
I had accidentally entered wrong login password and the service to reset it was excellent. Very happy with my experience. Reviewed on: 14th April 2025
Yogendrakumar C Patel's avatar
Yogendrakumar C Patel
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent service via my call.

4
Excellent service via my call. Absolutely on the ball Reviewed on: 14th April 2025
Clive J's avatar
Clive J
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

A fair interest rate

5
A fair interest rate compared to many other Building Societies. Reviewed on: 10th April 2025
Arthur Clayton's avatar
Arthur Clayton
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you find our rates are fair. Response date: 11th April 2025
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Family Building Society

Excellent range of savings products.

5
Excellent range of savings products. Society represents the best kept secret in the savings market. Reviewed on: 10th April 2025
Peter 's avatar
Peter
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

A guardian angel..

5
I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been absolutely brilliant, showing enormous patience with a 93 year old struggling with the IT world. A superb experience with someone who epitomises good customer service. I cannot speak too highly of her. She is a credit to Family bs. Reviewed on: 9th April 2025
Freddy's avatar
Freddy
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

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