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Family Building Society: Savings reviews

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4.55
Based on 1,164 reviews, last reviewed 27th Nov 2025
49% decrease in 5 star reviews
in the past 90 days
88% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

FBS IT support is second to none The Family Building Society had updated their internet banking system and seldom using it I had to re-register but got confused with passwords, etc., ... Read more Reviewed on: 27th November 2025
Derek's avatar
Derek

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
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Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1164)

Family Building Society Branch Review

5
It is very easy whenever I come in, and every staff member is incredibly helpful. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I received very good service from the team at Family Building Society. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I am very happy with the service that I receieved. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Getting money out - more hoops than a can of spaghetti

1
My husband and i an account which we have had for over ten years it a fixed rate with access at maturity. BIG MISTAKE getting that one, we need some of that money now but the building society say unless we an give them a reason for the withdrawal that THEY thing is reasonable the answer is no. When we said it is for medical care , however, they want an invoice before they will release OUR money. Now i understand that there are terms and conditions that need to be up held but really one withdrawal in 10 years never touch it previously then to be told that i have to PROVE that the reason I want our money has to meet with faceless nameless peoples views of what they think is valid. Ridiculous, roll on maturity we will be off like a shot. PLEASE look carefully at the account you have as there is no humanity here. Reviewed on: 24th July 2023
Kate's avatar
Kate
Reply from Family Building Society Hi Kate The 1 Year Fixed Rate Bond you hold is a fixed term account where there is no access to the funds before maturity. This is clearly stated in all the paperwork we provide. Any requests for early access to funds are referred to our Executives and will only be considered in cases of extreme financial hardship, (and evidence of this would be required). The money we lend on mortgages is determined by the savings that we hold, so any decision to release funds early, has an impact. We also need to apply consistency and treat customers fairly. I’m sorry you remain unhappy. Response date: 26th July 2023
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Family Building Society

Family Building Society Branch Review

5
The staff were very helpful and pleasant. Thank you, Sara. Reviewed on: 19th July 2023
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Verified Member

Family Building Society Branch Review

5
Everything was exactly as I expected. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Perfect service and very friendly. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
As their name suggests, a very family friendly building society. Always a pleasure to see Karen and Sara in branch. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Very satisfied new customer

5
I have invested with many building societies over the years, and have been very impressed with the way The Family Building Society has dealt with my initial application. I particularly like the posted savings certificate and letter, together with Dedicated Contact Details etc. I know we should be heading for a paperless world, but I do like to keep some hard copies on file. Reviewed on: 15th July 2023
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Family Building Society Customer
Reply from Family Building Society Thank you very much for taking the time to leave us a review, it's great to hear that you're a satisfied new customer. Response date: 18th July 2023
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Family Building Society

Online Saver

5
Super easy and quick opening of a savings account online at competitive rates. The Family Society followed up quickly with email and paper confirmation. Reviewed on: 12th July 2023
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Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you found opening an account quick and easy! Response date: 13th July 2023
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Family Building Society

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