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Family Building Society: Savings reviews

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4.59

Based on 1,401 reviews, last reviewed 26th Aug 2026

37% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

4%

2%

6%

Latest highest rating:

5

Opening new account. I was having real difficulty in logging in and I contacted the BS by phone. Phoebe Hogg on the helpline , with much patience, sorted out the problem a... Read more Reviewed on: 26th August 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Family Building Society Savings reviews (1401)

They solved my problem very professionally

5

They solved my problem very professionally Reviewed on: 3rd March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Exceptional customer service!

5

The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Reviewed on: 1st March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Helpful staff. Good operation.

5

Helpful staff. Good online system. Strong product range. Reviewed on: 27th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

The lady I spoke to today was helpful and my questio...

5

The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Don't do AI - keep talking to people

5

I tried to open an ISA account with Family BS and had inadvertently sent the funds to the wrong location . I tried to research this via my own bank ( one of the large clearing banks , and could not get a response from the web site and knpw from previous experience that since the branch closures they are impossible to contact . The only option was to contact Family BS - I did and was helped by Mr David Hobbs who was not only very helpful but also managed to calm me down and explained how the transfer system worked , I tried to get through to my own bank again but again with no success , so wiith the information provided by David I managed to resolve the issue and traced the funds . Thank you very much to both David and the company for keeping people talking to customers - excellent service - and I will now open the account Reviewed on: 21st February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Quick response.

5

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

prompt, efficient service

5

Very pleasant telephone conversation, wherein everything I asked was sorted for me. Reviewed on: 13th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

Call was answered promptly and sound advice provided

5

Call was answered promptly and sound advice provided Reviewed on: 11th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Family Building Society savings accounts

5

Discovered Family Building Society on money saving expert site. Very happy with savings options, customer service and choices offered Reviewed on: 10th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

I purchased the Windfall Bond from Family Building Society ...

1

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Reviewed on: 8th February 2025

Reply from Family Building Society Dear Richard, We're sorry to hear of your concerns regarding the Windfall Bond. In terms of the blank tickets, as of 1 October 2024 the prize structure was changed and there are no blank tickets entered into the prize draw. This change in prize structure also significantly increased the number of prizes available each month. This was communicated to all Windfall Bond holders. In terms of the interest rate set on the account, our interest rates are set on a combination of factors, only one of which is the Bank of England Bank Rate. We have to balance the competing interests of our savers and our borrowers, and with mortgage interest rates decreasing there was a need to adjust the returns paid to savers. Our aim is that we continue to offer value for money and competitive rates, along with excellent customer service. Kind regards, Family Building Society Response date: 21st February 2025

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