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Family Building Society: Savings reviews

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4.55
Based on 1,161 reviews, last reviewed 20th Nov 2025
45% decrease in 5 star reviews
in the past 90 days
89% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Login help I had trouble logging in and was talked through the whole process over the phone. Lisa was able to deal with the transfer I was trying to make over th... Read more Reviewed on: 20th November 2025
AMC's avatar
AMC

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
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Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1161)

Getting money out - more hoops than a can of spaghetti

1
My husband and i an account which we have had for over ten years it a fixed rate with access at maturity. BIG MISTAKE getting that one, we need some of that money now but the building society say unless we an give them a reason for the withdrawal that THEY thing is reasonable the answer is no. When we said it is for medical care , however, they want an invoice before they will release OUR money. Now i understand that there are terms and conditions that need to be up held but really one withdrawal in 10 years never touch it previously then to be told that i have to PROVE that the reason I want our money has to meet with faceless nameless peoples views of what they think is valid. Ridiculous, roll on maturity we will be off like a shot. PLEASE look carefully at the account you have as there is no humanity here. Reviewed on: 24th July 2023
Kate's avatar
Kate
Reply from Family Building Society Hi Kate The 1 Year Fixed Rate Bond you hold is a fixed term account where there is no access to the funds before maturity. This is clearly stated in all the paperwork we provide. Any requests for early access to funds are referred to our Executives and will only be considered in cases of extreme financial hardship, (and evidence of this would be required). The money we lend on mortgages is determined by the savings that we hold, so any decision to release funds early, has an impact. We also need to apply consistency and treat customers fairly. I’m sorry you remain unhappy. Response date: 26th July 2023
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Family Building Society

Family Building Society Branch Review

5
The staff were very helpful and pleasant. Thank you, Sara. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Everything was exactly as I expected. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Perfect service and very friendly. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
As their name suggests, a very family friendly building society. Always a pleasure to see Karen and Sara in branch. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Very satisfied new customer

5
I have invested with many building societies over the years, and have been very impressed with the way The Family Building Society has dealt with my initial application. I particularly like the posted savings certificate and letter, together with Dedicated Contact Details etc. I know we should be heading for a paperless world, but I do like to keep some hard copies on file. Reviewed on: 15th July 2023
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Family Building Society Customer
Reply from Family Building Society Thank you very much for taking the time to leave us a review, it's great to hear that you're a satisfied new customer. Response date: 18th July 2023
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Family Building Society

Online Saver

5
Super easy and quick opening of a savings account online at competitive rates. The Family Society followed up quickly with email and paper confirmation. Reviewed on: 12th July 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you found opening an account quick and easy! Response date: 13th July 2023
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Family Building Society

Website login Useless

1
Can't do anything with the account. As soon as I log in and try to do access my account I find I've been logged out again. I have to log again and again and again and I never get the chance to do anything. Money sent to the building society does not appear in my account. I get email notification of a message and to log in to read but as soon as I click on messages I am logged out again. Reviewed on: 12th July 2023
John's avatar
John
Reply from Family Building Society We are sorry to hear that you have had some issues opening an account with us. Please telephone our Online Support Team on 03300 243406 who’ll be delighted to help. If we’re busy, you can request a call-back, which will retain your place in the queue. Please note that you need to hold on until the end of the message to register a call-back successfully. We look forward to hearing from you. Kind regards, Family Building Society Response date: 13th July 2023
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Family Building Society

Easy to set, excellent savings interest rate

5
Easy to set up the online account. Emails at every stage. Great savings rate. Only annoying thing was that I had to send my signature by post and not able to upload an electronic copy Reviewed on: 11th July 2023
Chris Clark's avatar
Chris Clark
Reply from Family Building Society Thank you for taking the time to leave us this review, we take on board all feedback to continuously improve our service.. Response date: 12th July 2023
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Family Building Society

New customer - Excellent experience

5
Tuesday 11.07.23 I have opend an account on line because of the attractive interest rate and easy on line access to funds. The experience has been excellent. I have contacted FBS by logging into account, and on Telephone. No problem at all. There has also been confirmation by email text and post. Just what I wanted to feel save with on line banking. Thank you. Eric. J. Reviewed on: 11th July 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you so much for taking the time to leave us this review, it's great to hear that you had an excellent experience with us! Response date: 12th July 2023
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Family Building Society

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