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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1301 reviews)

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4.55

Based on 1,301 reviews, last reviewed 24th Apr 2026

11% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I needed to have my password reset. I needed to have my password reset. Your customer service colleague was extremely pleasant, helpful and patient. She went the extra mile. Reviewed on: 24th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1301)

Dylan was superb and very caring!

Dylan was superb and very caring! Reviewed on: 11th July 2024

Reply from Family Building Society Thank you for leaving your positive feedback, specifically regarding Dylan! Response date: 17th July 2024

Withdrawal request activated same day.

Pleased that I was able to withdraw from my access savings account on the same day online. Reviewed on: 14th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased you were able to carry out the action you required! Response date: 17th June 2024

Great customer care and service, really feels like a...

Great customer care and service, really feels like a family experience, I would recommend them whole heartedly! Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased that you would recommend us to others! Response date: 6th June 2024

guided me through set up with care

was having trouble with passwords etc,guided me through the resetting up process, lady was so so patient wit me Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very patient! Response date: 5th June 2024

Grat rates, great communications.

Grat rates, great communications. Reviewed on: 2nd June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you're happy with us! Response date: 4th June 2024

FBS Savings Products

Opened a Cash Isa on line. Rates are good and I found the website easy to follow and set up the product. The icing on the cake was the prompt service in FBS sending me via the post a nice 'Savings Account Certificate' for my records. This Certificate included clear instructions on how to add to my investment in the future. Thank you. Reviewed on: 29th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 4th June 2024

I tried unsuccessfully to transfer an old Isa from a...

I tried unsuccessfully to transfer an old Isa from another company into FB. Society. I spent at least half an hour waiting. And was told you don’t have tools to do it. Although I had 10 days previously sent a transfer form to you. Reviewed on: 28th May 2024

Reply from Family Building Society Dear Patricia, Like many other smaller providers, at the present time we only accept and send ISA transfers by cheque. We apply the funds to the receiving ISA from the date of the cheque they issue, and the receiving ISA provider should credit funds from the date of our cheque, so that customers don’t lose out during the transfer process. In order to join the electronic ISA transfer system, we need specific IT solutions which take time and investment, and as a smaller society we have to weigh up the costs and benefits. As part of our digital transformation program, we are reviewing the ISA transfer process to see what improvements we can make. The ‘TISA’ Database, which is an internal register for ISA transfer providers, confirms that we send and accept cheques for all our ISA transfers. We aim to answer all calls within 3 minutes, but we are extremely busy at the moment, so I’m sorry that you had to wait longer than usual for your call to be answered. However, we do have a callback facility in place which will retain your place in the queue, and an agent will call you back as soon as they become available. I’m sorry that we were unable to assist on this occasion. Kind regards Family Building Society Response date: 4th June 2024

Windfall Bond - great interest rate

I have a substantial sum invested in the Windfall Bond. While I haven’t won yet, the interest rate is excellent and highly competitive with other products on the market. Even if I never win a prize, the interest I’ll earn is well worth having. customer service is excellent. On occasions when I haven’t been able to do something on their website, I have spoken to staff who were very helpful. Reviewed on: 23rd May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you're happy with our Windfall Bond account! Response date: 4th June 2024

Very Pleased

Informative, and speedy re-investment procedure. Reviewed on: 22nd May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you're pleased with us! Response date: 4th June 2024

People great - IT needs work.

Problem caused by weakness of web site quickly solved by friendly and helpful person Reviewed on: 20th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback regarding our staff, regarding our IT, we take all feedback on board! Response date: 4th June 2024

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