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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1433 reviews)

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4.59

Based on 1,433 reviews, last reviewed 4th Nov 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Sarah-Jayne Vazquez-Phillips was really helpful, pol... Sarah-Jayne Vazquez-Phillips was really helpful, polite and efficient in dealing with our query today. Many Thanks Reviewed on: 4th November 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1433)

Efficient and prompt elephone service

My telephone enquiry was dealt with in a most efficient manner by Ms Gillian Collard; all my queries dealt with most promptly and effectively, information was provided in a very clear manner, and resulting actions implemented straight away. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I had accidentally entered wrong login password and...

I had accidentally entered wrong login password and the service to reset it was excellent. Very happy with my experience. Reviewed on: 14th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Excellent service via my call.

Excellent service via my call. Absolutely on the ball Reviewed on: 14th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

A fair interest rate

A fair interest rate compared to many other Building Societies. Reviewed on: 10th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you find our rates are fair. Response date: 11th April 2025

Excellent range of savings products.

Excellent range of savings products. Society represents the best kept secret in the savings market. Reviewed on: 10th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

A guardian angel..

I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been absolutely brilliant, showing enormous patience with a 93 year old struggling with the IT world. A superb experience with someone who epitomises good customer service. I cannot speak too highly of her. She is a credit to Family bs. Reviewed on: 9th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Helpful customer services

I needed more information about opening an ISA account and transferring in previous years ISA savings from another Building Society. It was wonderful to get through quickly to speak to a human being. Kieran Smith from Customer Services was very helpful. He talked me through the process so I could open the account on line while he sent the form for me to request the transfer in. Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Happy branch to visit

Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service. We have been into Epsom branch twice now and have received a hello and cheerful welcome on both occasions. So very rare these days, long may it continue. Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Allowing access to account

Excellent service in phone call with Lisa Adams Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Excellent!

Questions answered by a very pleasant, friendly, efficient lady Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

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Family Building Society: Savings reviews

32% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1433)

Efficient and prompt elephone service

I had accidentally entered wrong login password and...

Excellent service via my call.

A fair interest rate

Excellent range of savings products.

A guardian angel..

Helpful customer services

Happy branch to visit

Allowing access to account

Excellent!

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

Join Smart Money People

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