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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Very helpful customer service - made every effort to...

Very helpful customer service - made every effort to help. Very friendly Reviewed on: 3rd April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very helpful! Response date: 11th April 2025

Information to savers

Whilst on the whole I am pleased with the customer service and interest rates offered by the Society I feel there is one major improvement that could be offered to existing savers:- Why can't emails be sent out when there are changes to the Society's interest rates or new accounts introduced ? Reviewed on: 1st April 2025

Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board. We do send emails to customers when their specific account rate is decreasing. If you are not receiving this, please contact us on 03330 140144 and we can look into your marketing permissions. Kind regards Family Building Society Response date: 11th April 2025

Full marks to Family Building Society

I was very satisfied with the service that I received from the Customer Services Team when I wished to transfer my funds to an updated Fixed Savings Bond. My request was dealt with in a professional and proficient manner, both on the telephone and online. Thank you very much Family Building Society for your help. Reviewed on: 27th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Gods all round service

I was happy with my savings account and the service provided Reviewed on: 26th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Seeking reassurance

I phoned to reassure myself that I had correctly transferred money to my newly set up ISA account. Your colleague whose name I sadly did not catch was so very helpful and confirmed that the money is now in my ISA account. Reviewed on: 25th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

We only have the one account (Windfall Bond) but fee...

We only have the one account (Windfall Bond) but feel it is really good value as it not only has a good interest rate but it also enters all investors into a monthly draw which (I think) gives a lot better chance of winning than other similar types of investments. Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Account Opening Enquiry

I had a query about opening an account on behalf of a relative. It was slightly complex but was handled very efficiently by Donnika. The branch staff had also been very pleasant and helpful. Also the ‘phone was answered very promptly. Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Prompt reply on phone and very helpful st...

Reasonably prompt reply on phone and very helpful staff. I spoke to Steph who sorted out my query quickly and explained very clearly what I needed. Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Superb prompt service, did exactly what was promised...

Superb prompt service, did exactly what was promised and more, would not hesitate to recommend Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Contacting you is easy.

Contacting you is easy. You responded to phone calls and gave me all the information I needed. Reviewed on: 18th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

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Family Building Society: Savings reviews

29% decrease in 5 star reviews

40% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1421)

Very helpful customer service - made every effort to...

Information to savers

Full marks to Family Building Society

Gods all round service

Seeking reassurance

We only have the one account (Windfall Bond) but fee...

Account Opening Enquiry

Prompt reply on phone and very helpful st...

Superb prompt service, did exactly what was promised...

Contacting you is easy.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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