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Family Building Society: Savings reviews

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4.57
Based on 898 reviews, last reviewed 3rd Jul 2025
325% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
12%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Phone conversation was excellent and everything sort... Phone conversation was excellent and everything sorted . Reviewed on: 3rd July 2025
J W's avatar
J W

Latest lowest rating:

1

Awful web site, too complicated to open account. Good interest rate if you can open an account. So many problems with opening an account . Web site is very poor, not displaying upload links when requ... Read more Reviewed on: 2nd July 2025
Bryan H's avatar
Bryan H
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (898)

Family Building Society Review

3
Considering I only wanted to transfer 10k from a FBS ISA to an FBS Windfall Bond I thought the application process unnecessarily convoluted. Needed two phone calls to your office to get it completed, but we did get there in the end ! Reviewed on: 8th September 2021
FR's avatar
FR

Very impressed with the service received yesterday and today

5
The lady I spoke to yesterday and the gentleman today were most helpful and courtious . Call back was received within ten minutes of my original call . Excellent service. Far superior to other Building societies/ banks etc I had the misfortune to deal with . Reviewed on: 3rd September 2021
Roddy McAskill's avatar
Roddy McAskill
Reply from Family Building Society Thank you for for taking the time to leave us a review Roddy. It's great to know you experienced such great service with us, Response date: 10th September 2021
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Family Building Society

Family Building Society Review

5
Easy to follow instructions with a first class society Reviewed on: 1st September 2021
FR's avatar
FR

Poor service from an organisation living in the 19th century

1
Unable to provide electronic transfers between ISA providers. Only able to transfer by cheque - most decent organisations paying top intertest rates only accept electronic transfers. Reviewed on: 23rd August 2021
Peter's avatar
Peter
Reply from Family Building Society Dear Peter, Thank you for leaving feedback regarding our service. Family Building Society is not on the Electronic ISA Transfer Register. The majority of ISA providers accept transfers by cheque, so it is not usually an issue. However, it is something that is on our radar and that we may consider in the future. Kind regards Response date: 24th August 2021
The Family Building Society Logo
Family Building Society

Family Building Society Review

1
Changing my nominated bank account was a difficult and unnecessary complicated process Reviewed on: 13th August 2021
FR's avatar
FR

Excellent telephone welcome

5
Linda Franklin made me feel as though I was the only person to ring the society that day. It was a unique telephone conversation. She was very helpful, interested and sympathptic. And I was a stranger. It makes me want to join the society so much. Thank you. Reviewed on: 4th August 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that you had such a positive experience with us. Response date: 6th August 2021
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Family Building Society

Family Building Society Review

5
So kind and patient. Above and beyond. Reviewed on: 3rd August 2021
FR's avatar
FR

Family Building Society Review

5
By email, I asked specific details about ISA transfers involving non compatible transfer time limits. The response, by email, was back in an hour. Reviewed on: 13th July 2021
FR's avatar
FR

Worst banking experience I have ever had

1
The online service is clunky. Support is only available during working hours. I am trying to transfer funds to another ISA and I am being made to jump through a number of hurdles that seem to change every time I do them. There was never this many hurdles in place when I was depositing my money into the account. Would not recommend this account to anyone Reviewed on: 7th July 2021
Nick Gray's avatar
Nick Gray
Reply from Family Building Society We’re very sorry to hear about the issues you’ve experienced with our Online Service. I believe we’ve now received the information required and have been able to close your account. However, if you do need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thank you Response date: 19th July 2021
The Family Building Society Logo
Family Building Society

Family Building Society Review

5
This Society is highly organised and very friendly when you call them------------top class Reviewed on: 3rd July 2021
FR's avatar
FR

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