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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,220 reviews, last reviewed 29th Jan 2026
51% decrease in 5 star reviews
in the past 90 days
43% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Customer service help with a problem was polite frie... Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026
Carole 's avatar
Carole

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026
Reg's avatar
Reg
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1220)

The person I dealt with was very helpful and answere...

5
The person I dealt with was very helpful and answered all my questions & actioned my request efficiently. She was also very pleasant to deal with Reviewed on: 19th September 2024
Michael A's avatar
Michael A
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Request dealt with easily.

5
My request was easily dealt with and made straightforward. Thank you. Reviewed on: 18th September 2024
Chrissie D's avatar
Chrissie D
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Excellent customer experience

5
Excellent customer experience the team member had great patience helping me sort my issue out and clearly explained what I needed to do and then assisted me to get a satisfactory conclusion to the issue Reviewed on: 17th September 2024
Roger M's avatar
Roger M
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Todays experience.

5
The telephone was answered promptly and the adviser Dyllon answered my query and carried out the task I had difficult with in a courteous and efficient manner Reviewed on: 11th September 2024
Stanley R's avatar
Stanley R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Helpful advisor

4
Person I spoke to was understanding and helpful. She offered more help if necessary Reviewed on: 10th September 2024
Sara W's avatar
Sara W
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Just cashed in a bond but Lisa made the process very...

5
Just cashed in a bond but Lisa made the process very simple and quick Reviewed on: 6th September 2024
Joan R's avatar
Joan R
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with Lisa! Response date: 10th September 2024
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Family Building Society

Excellent service

5
Very helpful when you call. Good range of products Reviewed on: 6th September 2024
Claire F's avatar
Claire F
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 10th September 2024
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Family Building Society

Excellent customer service

5
Lisa was very patient and helpful to help sort out the problems I was having trying to open a Windfall Account. Her knowlege and help was very much appreiciated. Reviewed on: 6th September 2024
Kathleen 's avatar
Kathleen
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Lisa was very patient and helpful! Response date: 10th September 2024
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Family Building Society

Off to a great start with Family Building Society!

5
So much nicer to deal with well informed and engaging staff, looking to fully answer our queries. If Alice is an example of the quality of Family Building Society Staff, our decision to open an account for my wife and I and one for our granddaughter, age d five, is more than well founded. Reviewed on: 6th September 2024
Keith 's avatar
Keith
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Online transfer

5
Easily transferred a credit to another FBS account online. Security questions worked well. Reviewed on: 2nd September 2024
Janis C's avatar
Janis C
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

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