Jules's community profile page - Smart Money People

Write a review

Viewing profile for,

Jules

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Family Building Society, Savings:

View on product page

Let down by poor website, login and on-line banking

Good: Occasional good rates for savings. Poor: website - esp.. the redesign. White on turquoise was always poor - low contrast. Too much text is grey on white - also lacking contrast. New online-banking seems to be designed entirely for use on narrow screens. Too much empty white space around. Account info in panels - when each account in its own line would be easier to compare. Statements are in reverse date order. How can we compare that to a paper statement or spreadsheet in normal date order ? When re-sizing the browser window, statement items stretch or compress unhelpfully. Fixed Rate Account details do not mention the maturity date. Are any Customers asked about web-design ? (Never rely on a web-designer - more interested in looks than usability.) Lastly, Login for online-banking needs improvement. 1. Warning of phone call. 2. Sooner delivery of 6-digit code (12 seconds is too long). 3. Slower speaking of Passcode. 4. Repeat Passcode. And as I compose this, I have just had a second text to voice call from an Unknown Number - which turns out to be a Passcode - but with no clue as to who it is from - and hours after I've finished On-line banking. Reviewed on: 21st May 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.