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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Holly was brilliant, full of knowledge and guidance.

Holly was brilliant, full of knowledge and guidance. She went above and beyond with my enquiries, which we fully sorted. Reviewed on: 16th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 22nd April 2026

Opening a Fixed Term ISA

I wanted to transfer an existing easy access ISA to a new Fixed Term ISA using the online function, but because I opened a new ISA for the current year I had to go into branch to complete the process. Reviewed on: 16th April 2026

Reply from Family Building Society Thank you for taking the time to leave us your review and for visiting our branch. We hope you had a positive experience. Response date: 22nd April 2026

Online access problem

Phoebe was friendly, understanding and helpful to enable me to retrieve my online access Reviewed on: 15th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Phoebe! Response date: 16th April 2026

friendly and helpful service

Lisa was really friendly and helpful while remaining professional at all times. She knew her stuff and helped me out without being condescending as you often get with big financial organisations. A great experience. Thank you. Reviewed on: 15th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 16th April 2026

Great to speak to a very helpful lady and did not ha...

Great to speak to a very helpful lady and did not have to wait very long to be connected. Login problem solved quickly plus some useful advice regarding savings accounts Reviewed on: 15th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 16th April 2026

I spoke with Lisa, she advised me and guided me thro...

I spoke with Lisa, she advised me and guided me through account opening online and answered all my questions, really excellent Customer Service thank you Lisa Reviewed on: 15th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 16th April 2026

Prompt and precise telephone service

Prompt and precise telephone service Reviewed on: 14th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 15th April 2026

I recently had cause to contact you as I couldn’t ac...

I recently had cause to contact you as I couldn’t access my account. Lisa talked me through the process, several times until it was sorted. I must say Lisa had so much understanding and patience with me, as not used to too much technology, until it was sorted. I appreciated all of her patience and wish there were more people like her. Many thanks Lisa. Reviewed on: 13th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 15th April 2026

Fabulous customer support

My advisor was extremely patient, easy to understand and was happy to stay on the line till my issue was resolved. She was excellent Reviewed on: 13th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 15th April 2026

Very pleasant, helpful and courteous service.

Very pleasant, helpful and courteous service. Reviewed on: 13th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 15th April 2026

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