Smart Money People Logo
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,145 reviews, last reviewed 4th Nov 2025
27% decrease in 5 star reviews
in the past 90 days
59% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Fixed rate products coming to maturity Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025
Elizabeth Flemington's avatar
Elizabeth Flemington

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1145)

Excellent service

5
Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and efficiently made sure I did not need anymore assistance before ending call. Reviewed on: 15th August 2025
Kaz's avatar
Kaz

Very helpful, patient and friendly.

5
Very helpful snd patient with my online log in problems. Very friendly and sorted me out. Reviewed on: 14th August 2025
Christine M's avatar
Christine M

I spoke with Dannika this afternoon to become famili...

5
I spoke with Dannika this afternoon to become familiar with the new logging in process. She was completely excellent and walked me through the process and we updated it live online and now everything is working splendidly. Dannika is an excellent communicator and deserves a pay rise, more holiday and of course a promotion!! Well done. Reviewed on: 14th August 2025
Lina C's avatar
Lina C

Great customer service

5
William Scott was excellent at making things clear and arranging Bond transfer and ISA setup. He was very helpful and professional as well as patient when we struggled to find all the verification data required - well done William! Reviewed on: 14th August 2025
mike's avatar
mike

Friendly and efficient.

5
My telephone query was dealt with very efficiently and in a friendly but professional manner. Reviewed on: 14th August 2025
Jan G's avatar
Jan G

The lady I spoke to was fantastic.

5
The lady I spoke to was fantastic. She was happy, friendly and keen to help. I can’t ask for more. Reviewed on: 14th August 2025
Katie S's avatar
Katie S

Customer Service Support

5
Excellent customer support this morning to resolve my login issues! Reviewed on: 14th August 2025
Mike F's avatar
Mike F

I rang with a query about mortgage redemption and it...

5
I rang with a query about mortgage redemption and it was dealt with promptly, courteously and with humour. A good experience Reviewed on: 13th August 2025
John k's avatar
John k
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Customer service

5
I am very slow at dealing with technical matters (age 88) but your representative was extremely patient and helpful in resolving my difficulty in re-registering. Reviewed on: 13th August 2025
I H O's avatar
I H O
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

transition from the old to. new system..

5
i struggled with the transition from the old to new system, but Annika was brill in patiently talking me through it. she was really excellent. Reviewed on: 13th August 2025
Gordon D's avatar
Gordon D
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill