Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1145 reviews)

View other Family Building Society products

4.54

Based on 1,145 reviews, last reviewed 4th Nov 2025

27% decrease in 5 star reviews

in the past 90 days

59% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Fixed rate products coming to maturity Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1145)

Customer Serviceine to see my account information.

Issues logging online to see my account information. Call handler talked me through issues and also availability of alternative savings Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Lisa was very helpful and dealt with my query very s...

Lisa was very helpful and dealt with my query very satisfactorily Reviewed on: 18th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Very helpful and patient call handler.

Very helpful and patient call handler. So happy it’s a UK based call centre. Well done Family BS Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Katherine Ambrose gave brilliant service

I spoke to Katherine Ambrose to resolve an apparent problem on the closure of my fixed bond - and the transfer of the funds to two other accounts. One with you and the other external. My earlier instructions had not been followed but she sorted it all out quickly and I am now content. Reviewed on: 18th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025

Family and I have invested in the Family Building...

My Family and I have invested in the Family Building Society now for a number of years and have found them to have good interest rates and everything they send you is easy to understand and the staff are brilliant. Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Very difficult to access online account.

Very difficult to access online account. Too complicated, not user-friendly and slow. Reviewed on: 16th August 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues accessing your online account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025

Unfailingly Excellent

I've had to more than once phone customer support to unlock my account (don't know what I do wrong but I do do it wrong, repeatedly) and customer support is unfailingly excellent. They're in the UK, speak clearly, pleasantly and patiently, and have always solved the problem quickly. And no obsequious, fake, do-nothing, AI generated voices. Reviewed on: 16th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

GILLIAN COLLARD WAS SUPERB.

GILLIAN COLLARD WAS SUPERB. SO HELPFUL, PATIENT AND AMAZING CUSTOMER SERVICE. Reviewed on: 15th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Gill! Response date: 23rd October 2025

Had a bit of an issue but got sorted very quickly by...

Had a bit of an issue but got sorted very quickly by Lisa Adam's. Reviewed on: 15th August 2025

Very efficient.

Very efficient....great comunication Reviewed on: 15th August 2025

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Savings
from Bath Building Society 4.70 from 2109 reviews
Fixed Rate Saver
from Sainsburys Bank 3.50 from 8 reviews
Savings
from Leeds Building Society 3.48 from 49 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

27% decrease in 5 star reviews

59% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1145)

Customer Serviceine to see my account information.

Lisa was very helpful and dealt with my query very s...

Very helpful and patient call handler.

Katherine Ambrose gave brilliant service

Family and I have invested in the Family Building...

Very difficult to access online account.

Unfailingly Excellent

GILLIAN COLLARD WAS SUPERB.

Had a bit of an issue but got sorted very quickly by...

Very efficient.

Review Family Building Society: Savings now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024