Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1345 reviews)

View other Family Building Society products

4.55

Based on 1,345 reviews, last reviewed 29th May 2026

29% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Very helpful and friendly staff. Very helpful and friendly staff. Competitive saving rates. Reviewed on: 29th May 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1345)

FBS have made it extremely difficult to set up a jis...

FBS have made it extremely difficult to set up a jisa for my son - I now only know it has been set up because I phoned to enquire. Money has been paid in to test before the full 11k is transferred and I cannot find out if the trial amount has arrived !It's like the stone age! Reviewed on: 14th February 2026

Reply from Family Building Society Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been not being able to easily confirm that your son’s ISA was set up. We appreciate your concern about not being able to see the initial deposit before transferring the additional £11,000. Your feedback is valuable and helps us improve our processes and communication. Thank you again for taking the time to share your experience. Response date: 17th February 2026

Happy Customer

First class service excellent website and experience. Can't fault any point. Reviewed on: 10th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th February 2026

Changes to account.(Elissa)

After a very short wait my query was courteously and efficiently dealt with by Elissa. I cannot fault her knowledge, patience and kindness. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Elissa! Response date: 11th February 2026

Had problems Friday with initial opening account a...

Had problems Friday with initially opening account and that was solved via phone call again had problems today 10/02 with activation both the gentleman Friday and lady today were extremely helpful and patient a credit to your company Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 11th February 2026

My problem solved professionally

Spoke to Jill who answered the phone very quickly. Dealt with my query very professionally and solved my issue to my satisfaction Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback. Response date: 11th February 2026

Online account re-registration

The system managed to lock me out of my accounts but when I called today and was put through to Stephanie she was very patiently able to sort me out. She could not have been more helpful. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Stephanie! Response date: 11th February 2026

I spoke to Gill this morning.

I spoke to Gill this morning. She was concise, polite and most helpful. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Gill! Response date: 10th February 2026

Excellent product- very easy to contact company by v...

Excellent product- very easy to contact company by variety of methods Reviewed on: 10th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 10th February 2026

Very helpful person who helped me unlock my account.

Very helpful person who helped me unlock my account. Clear and concise advice and stayed on the line to ensure all went smoothly. Reviewed on: 9th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th February 2026

It's great to be able to call and speak to a person,...

It's great to be able to call and speak to a person, not a bot. Staff are always polite, professional but friendly, and very well informed about the products. Statements arrive on time and are clear and well-presented. Interest rates are excellent, but the FBS takes care to inform customers of new/ alternative products and interest rate changes. Reviewed on: 5th February 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 10th February 2026

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Partners Credit Union 4.88 from 415 reviews
Savings (discontinued)
from National Fire Savers Credit Union (inactive company) 3.89 from 1 reviews
Savings
from Your Community Bank 4.72 from 226 reviews

Want to see more from Family Building Society?

Mortgages
from Family Building Society 4.80 from 668 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub