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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1145 reviews)

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4.54

Based on 1,145 reviews, last reviewed 4th Nov 2025

27% decrease in 5 star reviews

in the past 90 days

59% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Fixed rate products coming to maturity Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1145)

Setting up a new account

I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up for me and answered all of my questions. Nothing beats face to face conversations regardless of how Al enabled our world becomes. I had a really nice experience. Thank you ladies. I promise to take you for a coffee when I win the next Windfall prize! :-) Reviewed on: 28th August 2025

Your consultants are very knowledgeable and really h...

Your consultants are very knowledgeable and really helpful Reviewed on: 28th August 2025

We treasure your custom, as you treasure your savings.

Lisa Adams who dealt with my two enquiries did so fully. A positive, cheery manner throughout. Fully customer orientated and a credit to your company. Reviewed on: 28th August 2025

Lisa Adams was friendly and professional

Lisa Adams was friendly and professional and answered quickly answered our query about savings account documentation which had been sent in error. She offered apologies and gave advice about setting up a new ISA. Reviewed on: 28th August 2025

Communications

All transactions online are excellent and easy to operate. Contact via telephone is a longer process as I had to wait at least 10 mins on two occasions and gave up on another. On the third occasion I managed to speak to Dylan who resolved the issue. Reviewed on: 27th August 2025

My operator was excellent and managed my issue effic...

My operator was excellent and managed my issue efficiently Reviewed on: 26th August 2025

Took awhile to answer the phone.

Took awhile to answer the phone. Hence, I asked for call back. Call back was quick. Reviewed on: 26th August 2025

Locked Out if Account

I had been locked out of the account and the customer service person was very patient and helped me at every stagem Reviewed on: 26th August 2025

Polite, prompt response, very helpful with my request

Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Knowledgeable, friendly staff

A friendly service and was able to answer my question and was knowledgeable on my query Reviewed on: 22nd August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

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