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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1345 reviews)

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4.55

Based on 1,345 reviews, last reviewed 29th May 2026

29% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Very helpful and friendly staff. Very helpful and friendly staff. Competitive saving rates. Reviewed on: 29th May 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1345)

Excellent customer service

I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the humans are polite, knowledgeable and patient. I would like a more competitive rate but I suppose you can't have everything. Reviewed on: 12th March 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 12th March 2026

helpful friendly and confidence inspiring advice

helpful friendly and confidence inspiring advice Reviewed on: 12th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th March 2026

I was dealt with today by Messiah who was very polit...

I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 11th March 2026

My call was answered quickly and efficiently

My call was answered quickly & efficiently as was my problem, did. It feel rushed or pressured whilst trying to sort out new signing in details Reviewed on: 10th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

I,m 80 years old

I,m 80 years old and struggle with modern technology. Lisa's help and patience enabled me to update my online login. Many thanks Reviewed on: 9th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 11th March 2026

Helpful, swift service

Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent service. Reviewed on: 9th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

I was having trouble logging on to my account today...

I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted. I am very grateful so thanks. Reviewed on: 5th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

Quick personal customer service.

I had a question about how to deposit funds in my online account. My call to the helpline was answered quickly by a very helpful and polite HUMAN BEING called Lisa. She dealt with all my points efficiently and knowledgably. Reviewed on: 5th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 5th March 2026

Lisa , our contact was excellent on both occasions I...

Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisation, which I can not say about the many other representatives of providers relating to my other savings /investments . Reviewed on: 4th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 4th March 2026

Great customer service

Very efficient and friendly service Reviewed on: 2nd March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd March 2026

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Family Building Society: Savings reviews

29% increase in 5 star reviews

14% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1345)

Excellent customer service

helpful friendly and confidence inspiring advice

I was dealt with today by Messiah who was very polit...

My call was answered quickly and efficiently

I,m 80 years old

Helpful, swift service

I was having trouble logging on to my account today...

Quick personal customer service.

Lisa , our contact was excellent on both occasions I...

Great customer service

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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