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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1193 reviews)

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4.55

Based on 1,193 reviews, last reviewed 30th Dec 2025

59% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Account status confirmation. I contacted the Building Society today to confirm my account status and to receive advice on accessing my grandchildren's savings accounts. The adviso... Read more Reviewed on: 30th December 2025

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1193)

Nicole was brilliant.

Nicole was brilliant, helping me out with a problem I couldn't solve and giving me helpful advice on website use. Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Logging-in problems.

My problem with logging in was dealt with promptly, patiently and efficiently. An acceptable wait for an answer. Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

It's like an old-fashioned 'museum of money'

I have had an inward ISA transfer rejected because Family Building Society can only receive payments by cheque, and not electronically. In 2025 it seems extraordinary that a financial institution can't accept electronic payments. Reviewed on: 25th September 2025

Reply from Family Building Society Dear Mark, Thank you for taking the time to share your feedback, we are continuously working on improving our systems and procedures. Kind regards, Family Building Society Response date: 15th October 2025

FBS-induced login problems..

After years of problem fee login, the May 25 change to online login procedures was very problematic - unclear instructions and unclear actions required and all efforts leading repeatedly to "account blocked - call this number" . That number proved to be a matter of infinite waiting - despite messages of "you are first in the queue" and finally in frustration I wrote to the FBS to complain. That finally resulted in a call from Lisa Adams, who was helpful, patient, friendly and positive, solving the problem and restoring my faith in the FBS. Thanks, Lisa! Reviewed on: 25th September 2025

Reply from Family Building Society Thank you for your feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 23rd October 2025

hopefully no problems in the future

unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the number was in valid and when i opted to have the number sent to my landline the number was dictated at such a speed i was unable to take note of it .having to contact the office for help rendered the account far from on line !!! thankfully Lisa was able to help me today ,she rang me for which i was most grateful ,since reaching them by phone was proving impossible . Reviewed on: 24th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Excellent service and my problem was solved promptly...

Excellent service and my problem was solved promptly by a phone back which explained everything I had to do while still on the call and so my problem was solved instantly Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent customer service

Great customer service - friendly, efficient Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Great service

Lisa was great Lisa was fab, lovely customer service Reviewed on: 23rd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Withdrawal Issue

Lisa was able to resolve my issue quickly and efficiently. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Excellent customer service

Excellent customer service on the phone or by email. As Always. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

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Family Building Society: Savings reviews

59% decrease in 5 star reviews

86% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1193)

Nicole was brilliant.

Logging-in problems.

It's like an old-fashioned 'museum of money'

FBS-induced login problems..

hopefully no problems in the future

Excellent service and my problem was solved promptly...

Excellent customer service

Great service

Withdrawal Issue

Excellent customer service

Review Family Building Society: Savings now

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