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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1175 reviews)

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4.55

Based on 1,175 reviews, last reviewed 16th Dec 2025

59% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Excellent service 5 out of 5 Lisa was excellent - everything explained clearly and all matters dealy with very professionally Reviewed on: 16th December 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1175)

Poor customer service

I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

Reply from Family Building Society Thank for you for taking the time to leave us your review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We do offer a call-back service which is especially useful for times when we are busy so that customers don’t have to wait on the line. This facility retains your place in the queue which means that your call-back request is automatically sent to an agent who will make a call out to you, and you don’t have to wait on the phone for your call to be answered. If there’s anything else we can assist you with, please do not hesitate to contact us back. Response date: 16th September 2025

Lisa Adams gave excellent service

Lisa Adams gave excellent service and help on phone on 15Sep25 when i phoned to get account unlocked. Thank you Lisa Reviewed on: 15th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Handled the issue without any problems.

Handled the issue without any problems. Resolved the matter with advice on memorable word use. Reviewed on: 15th September 2025

The staff were well informed and very helpful.

The staff were well informed and very helpful. It didn’t take long to process our applications. Reviewed on: 15th September 2025

the problem I had was sorted by Lisa quickly very go...

the problem I had was sorted by Lisa quickly very good she is. My problem is that I rang at 9am and still got the message about a high volume of calls really plus it still took 7 minuets to answer my call Reviewed on: 15th September 2025

Human contact

I had problems login into my accounts due to the new system and called the Society. They were very helpful and talked me through the procedure needed. Reviewed on: 14th September 2025

Job well done

Rosie Keysell was very helpful in assisting. Reviewed on: 12th September 2025

Account access.

Very patient adviser helping to access my account, did not complete this issue but that was down to me. Reviewed on: 11th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

Excellent Service.

I spoke to Gillian Collard - Customer Service Representative earlier today to discuss my account and was very pleased with the service received to resolve the issue with my account. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Gill! Response date: 11th September 2025

Friendly and very helpful.

Friendly and very helpful. Will recommend to a friend Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

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Help others make smarter decisions by sharing your own experience.

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Family Building Society: Savings reviews

59% decrease in 5 star reviews

93% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1175)

Poor customer service

Lisa Adams gave excellent service

Handled the issue without any problems.

The staff were well informed and very helpful.

the problem I had was sorted by Lisa quickly very go...

Human contact

Job well done

Account access.

Excellent Service.

Friendly and very helpful.

Review Family Building Society: Savings now

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