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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (866 reviews)

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4.56

Based on 866 reviews, last reviewed 19th Jun 2025

300% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Donnika provided an excellent service. Donnika provided an excellent service. Walked me through all stages to re-join Family Building Society (new banking update process etc) to set up a ne... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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Family Building Society Savings reviews (866)

Polite and helpful service

Ellissa was extremely polite and helpful, and I had great pleasure in talking to her. We had a few laughs along the way too, which always helps! A real credit to FBS. Reviewed on: 21st May 2025

Ellissa Agodi was very helpful.

Ellissa Agodi was very helpful... understood my problem, dealt with it quickly and efficiently. Problem solved with no fuss and good humour. Reviewed on: 21st May 2025

very helpful and sorted my problem with your IT

very helpful and sorted my problem with your IT Reviewed on: 21st May 2025

After endless chasing chasing and chasing finally go...

After endless chasing chasing and chasing finally got some action out of them Reviewed on: 20th May 2025

Reply from Family Building Society We’re sorry to hear you experienced delays with our service. We are always keen to improve our service to customers, so we have fed this back to the relevant department. Kind regards Family Building Society Response date: 29th May 2025

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

Catherine Croucher helped me this morning reactivate...

Catherine Croucher helped me this morning reactivate my on-line account.She was extremely helpful and patient, talking me through each step of the process and offering reassurance when I became somewhat confused during some parts. Her manner was superb Reviewed on: 20th May 2025

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

Very helpful efficient new her job

Very helpful efficient new her job Reviewed on: 20th May 2025

Extremely negative.

Extremely negative. Appalling service. Reviewed on: 19th May 2025

Reply from Family Building Society Thank you for your feedback, Peter. We’re very sorry to hear about your experience and that our service did not meet your expectations. This is not the standard we strive for, and we appreciate you bringing it to our attention. If you’re willing to share more details about what happened, we’d like to look into this further and see how we can make things right. Kind regards Family Building Society Response date: 29th May 2025

Customer Service

Very impressed with Catherine - extremely patient and informative. Being of the older generation it really does help Reviewed on: 19th May 2025

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