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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,045 reviews, last reviewed 28th Aug 2025
52% increase in 5 star reviews
in the past 90 days
167% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Setting up a new account I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up... Read more Reviewed on: 28th August 2025
Nosheen's avatar
Nosheen

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025
Brian J's avatar
Brian J
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1045)

Excellent customer service.

5
The agent (Lisa Adams) who dealt with my enquiry was very helpful, polite, and knowledgeable. She fully understood the nature of the query and dealt with it in a professional manner. The transaction was resolved satisfactorily. Thank you. I have been very pleased with Family building Society and would highly recommend them. Lisa Adams is an excellent ambassador for the company. Reviewed on: 31st July 2025
Leonard A's avatar
Leonard A

Wonderful counter staff

5
Wonderful counter staff who really knew Reviewed on: 31st July 2025
Mrs W's avatar
Mrs W

Helpful prompt service

5
Quick and helpful advice from Lisa Adams, much appreciated. Reviewed on: 30th July 2025
Sue's avatar
Sue

Good service - dealing with people

5
Excellent paper based and telephone service. Reviewed on: 30th July 2025
ROBERT G's avatar
ROBERT G

I was locked out of my online account.

5
I was locked out of my online account. Lisa Adams verified my identity and helped me get back online. She was very professional and caring. Reviewed on: 30th July 2025
Janet 's avatar
Janet

Registration issues - thanks to Steph.

4
Registration issues - thanks to Steph for her patience and knowledge in explaining the requirements and advising alternativesin the registration process/ Reviewed on: 30th July 2025
Mike W's avatar
Mike W

ISA savings question

5
Called with a query about my fixed ISA, which Lisa in Customer Services, explained very well so that someone like me, with little experience of the ISA market, could fully understand! Reviewed on: 29th July 2025
Elaine 's avatar
Elaine

Ellissa Agodi was very helpful & stayed on the phone...

5
Ellissa Agodi was very helpful & stayed on the phone until I was happy I had found it difficult to start with - but now am working it out Reviewed on: 29th July 2025
Lynda A's avatar
Lynda A

Rate experience

5
Spoke to Lisa she was very helpful Reviewed on: 29th July 2025
Henry hollingsworth's avatar
Henry hollingsworth

Efficient and easy to deal with...

5
Quickly answered the phone considering they are much busier than normal due to excellent rates. Very polite and efficient. Reviewed on: 29th July 2025
Susanne J's avatar
Susanne J

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