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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1284 reviews)

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4.54

Based on 1,284 reviews, last reviewed 13th Apr 2026

10% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Fabulous customer support My advisor was extremely patient, easy to understand and was happy to stay on the line till my issue was resolved. She was excellent Reviewed on: 13th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1284)

Wonderful service.

A very helpful and pleasant response from call handler. Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Excellent Building Society

Customer service and product were both excellent Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Difficuly logging in

I called today as I was having difficulty logging in. The customer services adviser was very patient and helpful. She walked me through the process and I actually had to re-register as the system had updated since I last logged in and my password needed changing. Thank you for making it easy. Just need to wait for verification code through the post and will be sorted Reviewed on: 12th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

Online Help

Tracy talked me through the new signing in online system as I could not access my account. The verification code sent in the post did not work & I wanted to add money to my account. Reviewed on: 12th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 14th January 2026

Excellent.

Excellent. All q's answered efficiently and courteously Reviewed on: 12th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

I value that l can invest with confidence.

I am retired and value the fact that l can invest with this BS. I need to be, and to feel, secure to invest as l have no experience in this field. Reviewed on: 10th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback. Response date: 14th January 2026

Savings 12 month review

Been with this company over 12 months they offer competitive savings rates I’ve had to contact them twice due to locking myself out of my account and they have been excellent at getting me sorted quickly and very knowledgeable staff thank you Reviewed on: 7th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Easy to use online and if any problems help is only...

Easy to use online and if any problems help is only a phonecall away giving prompy and polite service Reviewed on: 6th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 7th January 2026

I have had to call the FBS to query the investment c...

I have had to call the FBS to query the investment change I had requested. The renewal document received did not include the change requested. However, was assured by telephone call that the change had been recorded as requested. I was completely satisfied with the response provided. Reviewed on: 5th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th January 2026

Easy to phone and uk staff.

Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th January 2026

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Family Building Society: Savings reviews

10% increase in 5 star reviews

700% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1284)

Wonderful service.

Excellent Building Society

Difficuly logging in

Online Help

Excellent.

I value that l can invest with confidence.

Savings 12 month review

Easy to use online and if any problems help is only...

I have had to call the FBS to query the investment c...

Easy to phone and uk staff.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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