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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1193 reviews)

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4.55

Based on 1,193 reviews, last reviewed 30th Dec 2025

60% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Account status confirmation. I contacted the Building Society today to confirm my account status and to receive advice on accessing my grandchildren's savings accounts. The adviso... Read more Reviewed on: 30th December 2025

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1193)

Issues resolved

The customer adviser, Lisa Adams, was very friendly, helpful & efficient. All the issues were resolved. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 28th October 2025

Very helpful and friendly service from Lisa

Very helpful and friendly service from Lisa Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025

Donnika was so helpful when I had problems signing i...

Donnika was so helpful when I had problems signing in, polite, friendly, patient and did not hurry to disappear until I was confident I had reached the full process! Many thanks Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Donnika! Response date: 29th October 2025

very professional a great experience

The customer service operator was extremely police professional and helpful Reviewed on: 1st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Very clear and friendly advice given by Kasey Turner

Very clear and friendly advice given by Kasey Turner Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 29th October 2025

All good and very professional well done

All good and very professional well done Reviewed on: 30th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Great customer care.

My account was locked, some interest had been reinvested which I was expecting to be forwarded to my nominated account, however after a conversation with Donika and security check both problems were resolved in a friendly and professional manner. Reviewed on: 30th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Donnika! Response date: 17th October 2025

Just setting up an account.

Just setting up an account. Seems straight forward and fair rates Reviewed on: 27th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Slow and inefficient customer service!

My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verification. My husband needed verified ID so we went to our Licenced conveyancer and paid for certified ID. He was then told by FBS to submit again, which he did. He was then told after another 3 day wait, that our conveyancer was not an authorised person. He is a solicitor by any other name and a commissioner of Oaths - who could be better! My husband is now going elsewhere to invest. I also noticed that although I sent evidence of my address in the form of my bank statement, the paperwork was still sent to my old address which luckily is next door. Very poor customer service. I will not use them again Reviewed on: 27th September 2025

Reply from Family Building Society Regarding your husband’s ID verification, our compliance team must follow strict regulatory requirements about which professionals are authorised to certify documents. We appreciate that your conveyancer is a qualified solicitor and Commissioner for Oaths, and we regret that our communication around this matter was not clearer from the outset. We will review our processes to ensure our guidance on certified ID is more transparent in future. We’re also sorry for the error in sending correspondence to your old address despite receiving your updated details. This is not the level of accuracy or service we aim to provide, and we’re investigating how this occurred to prevent it happening again. Response date: 17th October 2025

a lady called lisa very kind and patient

a lady called lisa very kind and patient Reviewed on: 26th September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025

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