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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1045 reviews)

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4.55

Based on 1,045 reviews, last reviewed 28th Aug 2025

52% increase in 5 star reviews

in the past 90 days

167% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Setting up a new account I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up... Read more Reviewed on: 28th August 2025

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1045)

Excellent telephone service

The service I received over the telephone was excellent. Reviewed on: 4th August 2025

I have given my best attention to this company.

I have given my best attention to this company. A GP did certify the children’s application and copies of their passports, but “Family” Building Society did not accept it, as she was a family friend rather than the children’s GP. I followed up with a photograph of her on her GP practice. But this still was not acceptable. I have not direct access to this doctor, but of course “Family” Building Society have caused family problems for me. Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. All certified documents must state the full company address of whoever has certified them. More information can be found on our website: familybuildingsociety.co.uk/tips-and-guides/certifying-documents Kind regards Family Building Society Response date: 5th August 2025

WIndfall Bonds poor prize return

I have held 8 Windfall Bonds for many years, and apart from 1 bond winning a small prize in 2016 or 2017 ( i cant recall exactly) - i have had no winnings at all - even though plenty of other holders seem to have won multiple times. There is no transparency around the monthly draw, less so now that winners names are not being published on your website. I also think it is fishy that the only 1 of my bonds that ever won any prize has a big X in the account number, but none of the others do. Can you provide transparency around how the draw is operated and audited? Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. The monthly prize draws are conducted by an independent third party and all eligible Windfall Bonds are entered into the prize draw every month. For further information please contact our Family Service Team on 03330 140144 or visit our website: familybuildingsociety.co.uk/savings/windfall-bond Thank you, Family Building Society Response date: 5th August 2025

New account setup

Katherine resolved online account setup issues and talked me through my deposit on the phone. Reviewed on: 1st August 2025

Help with setting up new password

Katherine Ambrose was polite, helpful, patient, and well-informed in helping me set up a new password. In summation, an all-round excellent service. Reviewed on: 1st August 2025

Friendly, professional, and efficient customer service

I had been locked out of my online account and the annual interest had only been paid on two of my three product. I spoke to Ellissa Agodi, who reset my account after going through the relevant security and paid the interest on the outstanding product. Ellissa was friendly, professional, and efficient throughout. Reviewed on: 1st August 2025

Customer service advisor today was patient, extremel...

Customer service advisor today was patient, extremely helpful and friendly. She provided an excellent service and resolved an issue that was pressing. Reviewed on: 31st July 2025

EXCELLENT CUSTOMER SERVICE

The customer service I had was very good, especially with some initial problems I had, Reviewed on: 31st July 2025

The lady who helped me was excellent.

The lady who helped me was excellent. However, there was a rather a long wait for the phone to be answered. Reviewed on: 31st July 2025

Katherine B was incredibly patient, explaining every...

Katherine B was incredibly patient, explaining every step of the process. My husband and I were trying to change our accounts to your new system but it was proving extremely difficult every step of the way. Although it took a very long time to achieve it was definitely something we could not have achieved without Katherine’s persistence. She had a lovely manner on the phone and nothing was too much trouble. She is an asset to your company. Reviewed on: 31st July 2025

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