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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1143 reviews)

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4.54

Based on 1,143 reviews, last reviewed 31st Oct 2025

27% decrease in 5 star reviews

in the past 90 days

59% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

So efficient and pleasant to deal So efficient and pleasant to deal with on the phone and really competitive interest rates. Unlike many, they still do postal accounts which we much pr... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1143)

Steph has been very helpful today, and in the past,...

Steph has been very helpful today, and in the past, however other members of staff we have dealt with havent been very nice at all. We've been given conflicting information on numerous occasions which is really upsetting Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Steph! Response date: 11th September 2025

Wait time on telephone for call to be answered was 2...

Wait time on telephone for call to be answered was 24 minutes which was too long. However the assistance then provided by the operator was excellent. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for taking the time to leave this review. We're pleased to hear you the assistance provided by our agent was excellent. We're sorry for the time time it took to answer your call. Our phone lines have been exceptionally busy over the last few days. Please rest assured we are doing everything we can to reduce call wait times. Kind regards Family Building Society Response date: 11th September 2025

Excellent (and very patient!) Customer Services

I had to speak to Customer Services to help reset my password after being locked out of my account. Lisa Adams was endlessly patient in helping me to get things up and running again. I really appreciate all the help! Reviewed on: 9th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Great customer service

It's very easy to deal with Family Building Society. Communication is always clear and regular , and whenever I've had a query , it has always been dealt with effectively by helpful and knowledgeable staff Reviewed on: 9th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

was locked out of internet banking but sorted in two...

was locked out of internet banking but sorted in two minutes and wished happy birthday as well!! Reviewed on: 8th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

On line service

I tried to log into online services & it would not allow me to access just kept rejecting - it was apparently not working but there was no note advising. Obviously there was a long wait following morning to speak to someone - however although I rated the experience as 3 the actual person I spoke to although not in the team but covering during to vol of calls initially advised that I would need to be then put through to another team to withdraw funds which had over 30 in the queue on top of the 45 min wait at 9 opening time pro-actively checked & took my instructions over the telephone - o would score her 5 tip marks for initiative & customer service Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We are pleased to hear you found our agent was proactive. Kind regards Family Building Society Response date: 11th September 2025

Aimee was kind, professional, and informative.

Aimee was kind, professional, and informative. Promptly answered all my questions and provided all that I needed. Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Aimee! Response date: 23rd October 2025

Website LOCKED ME OUT recently.

Website LOCKED ME OUT recently. (Lodged complaint)...Today, LOGIN DOWN! Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for your comments. Your complaint is currently being investigated and we will respond in due course. Kind regards Family Building Society Response date: 11th September 2025

Katherine answered all my questions regarding my fix...

Katherine answered all my questions regarding my fixed bond maturity options. Reviewed on: 5th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025

This is how customer service should be

I spoke to Dylan D'Cruz today to check on my account interest and he was a great example of how good customer service can be. As a retired Regional Manager of a national building society my self I was very impressed Reviewed on: 5th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Dylan! Response date: 29th October 2025

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Family Building Society: Savings reviews

27% decrease in 5 star reviews

59% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1143)

Steph has been very helpful today, and in the past,...

Wait time on telephone for call to be answered was 2...

Excellent (and very patient!) Customer Services

Great customer service

was locked out of internet banking but sorted in two...

On line service

Aimee was kind, professional, and informative.

Website LOCKED ME OUT recently.

Katherine answered all my questions regarding my fix...

This is how customer service should be

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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