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Family Building Society: Savings reviews

Name: Savings
Rating: 4.56 (1373 reviews)

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4.56

Based on 1,373 reviews, last reviewed 13th Jul 2026

6% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Once again exceptional service Once again exceptional service from the Family BS rep when I called and spoke with Ewan. Reviewed on: 13th July 2026

Latest lowest rating:

1

I would rate Family Building Society 10/10 but the S... I would rate Family Building Society 10/10 but the Smart survey 0.5/10 N/a to under 65s but I'm 64.5 and preplan is important Reviewed on: 1st July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1373)

Always fast, efficient and friendly.

Always fast, efficient and friendly. Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Fantastic Customer Care

This afternoon I spoke to a lovely advisor named Lisa. She was so helpful with a very stressful situation for myself, putting me at ease. She had a lovely way about and was very calm and professional. This was my first communication with the building society and as a result it has instilled lots of confidence in my choice of investing money with the building society. Thank you Lisa Reviewed on: 5th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 6th May 2026

i withdrew money ond not received

i withdrew money on a sunday b a Reviewed on: 4th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. As we are a non-clearing institution we can only process withdrawals on working days. The timings of when we can process and send withdrawal funds are stated in the terms and conditions you receive before opening your account, and on our website: familybuildingsociety.co.uk/savings/savings-faqs Response date: 6th May 2026

Dealt with my log in problems swiftly

Dealt with my log in problems swiftly Reviewed on: 1st May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th May 2026

Excellent customer service.

So good to be able to speak to a helpful and patient member of staff, and the call-back system was very welcome Reviewed on: 1st May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th May 2026

Lovely friendly service by Lisa.

Lovely friendly service by Lisa. Very helpful and walked my through online services Reviewed on: 1st May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 6th May 2026

Please have an APP for use on a smartphone.

Please have an APP for use on a smartphone. Please send separate certificates of interest for each account which should be available to download. Please notify us when these are available. Please do not send anything in the post and communicate only by email or text. Please pay interest earned monthly and not at the end of January or July! Would be much appreciated. Thank you. Reviewed on: 30th April 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. Response date: 6th May 2026

FIRST CLASS

I opened a bond 12 months ago. It matured so I requested FBS to retain £20k for a new bond and to forward £40k to the Bank as I was opening 2 ISAS for myself and my husband. On the day of maturity money was in Bank, new account was dealt with. All follow up paper sent out promptly and professionally. First class. To date you are the most efficient and professional Company I have dealt with and I am delighted. Reviewed on: 30th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with us! Response date: 6th May 2026

Funds transfer

Great customer service, however, the limit on moving funds between FBS accounts is rather out of date. Moving large sums is tedious having to log in day after day to complete what should be a single transaction. Reviewed on: 30th April 2026

Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 6th May 2026

Online access problem.

I had a problem with my online access today. I was all sorted out over the 'phone very patiently and efficiently. Reviewed on: 29th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th May 2026

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