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Family Building Society: Savings reviews

View other Family Building Society products
4.56
Based on 1,190 reviews, last reviewed 24th Dec 2025
57% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I needed help with log-in the agent was very helpful... I needed help with log-in the agent was very helpful the transaction was done as cut off time was very close thanks for the assistance Reviewed on: 24th December 2025
David A's avatar
David A

Latest lowest rating:

2

Poor communications As an existing customer I was very disappointed to find that not only do I have to re-register for online services but that no letters or emails were ... Read more Reviewed on: 22nd December 2025
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Existing customer
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1190)

Waiting and hopeful

4
Justcwaiting for the win but with resonable interst rate Reviewed on: 14th October 2025
Christopher J's avatar
Christopher J
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

I am treated as a valued customer in the Branch .

5
I am treated as a valued customer in the Branch which is unheard of in a Bank today. I do business with several Banks and I am ALWAYS made to feel a nuisance for not using the internet to carry out any transactions. Family Building Society make it clear that help in-branch is always an option and I value the face to face availability at times. My husband feels the same.. Reviewed on: 13th October 2025
JRN's avatar
JRN
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your's and your husband's positive experiences at our branch! Response date: 17th October 2025
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Family Building Society

Family BS is big enough to matter, small enough to c...

5
Family BS is big enough to matter, small enough to care. Personal service to wrap around you, the comfort food of financial services Reviewed on: 13th October 2025
Hugh M's avatar
Hugh M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Friendly, competitive, easy access

5
Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people. Reviewed on: 13th October 2025
Fi C's avatar
Fi C
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

Excellent savings interest rates!

5
Excellent savings interest rates! Very easy to use! Reviewed on: 13th October 2025
David Crawford 's avatar
David Crawford
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Query with bank details to transfer

5
Query with bank details to transfer Reviewed on: 13th October 2025
Anne Marie Lavery's avatar
Anne Marie Lavery
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Too busy !

1
Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
Reply from Family Building Society We completely understand how frustrating it must have been to wait several days for a response, especially when you were making an active investment inquiry. we are currently experiencing an exceptionally high volume of calls, which has meant longer response times than usual, we have had some very competitive deposit products on the market, and this has resulted in many additional calls. As our phone lines have been particularly busy, we do offer a callback feature that allows you to keep your place in the queue without staying on the line. We’re currently reviewing our response processes to ensure that inquiries are handled promptly and efficiently. We’re sorry you had difficulty accessing the application details through our website. We’re investigating this to make sure information is clear and easier to find. Response date: 17th October 2025
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Family Building Society

Efficient, stayed on phone throughout application p...

5
Efficient, stayed on phone throughout application process, very helpful. Reviewed on: 9th October 2025
Mrs P's avatar
Mrs P
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Lisa Adams

5
Nice Work, Great Job, Great job. Reviewed on: 9th October 2025
Richard 's avatar
Richard
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Excellent sevice today.

5
Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025
Keith D's avatar
Keith D
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kacey! Response date: 17th October 2025
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Family Building Society

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