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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1143 reviews)

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4.54

Based on 1,143 reviews, last reviewed 31st Oct 2025

27% decrease in 5 star reviews

in the past 90 days

59% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

So efficient and pleasant to deal So efficient and pleasant to deal with on the phone and really competitive interest rates. Unlike many, they still do postal accounts which we much pr... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1143)

Handled the issue without any problems.

Handled the issue without any problems. Resolved the matter with advice on memorable word use. Reviewed on: 15th September 2025

The staff were well informed and very helpful.

The staff were well informed and very helpful. It didn’t take long to process our applications. Reviewed on: 15th September 2025

the problem I had was sorted by Lisa quickly very go...

the problem I had was sorted by Lisa quickly very good she is. My problem is that I rang at 9am and still got the message about a high volume of calls really plus it still took 7 minuets to answer my call Reviewed on: 15th September 2025

Human contact

I had problems login into my accounts due to the new system and called the Society. They were very helpful and talked me through the procedure needed. Reviewed on: 14th September 2025

Job well done

Rosie Keysell was very helpful in assisting. Reviewed on: 12th September 2025

Account access.

Very patient adviser helping to access my account, did not complete this issue but that was down to me. Reviewed on: 11th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

Excellent Service.

I spoke to Gillian Collard - Customer Service Representative earlier today to discuss my account and was very pleased with the service received to resolve the issue with my account. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Gill! Response date: 11th September 2025

Friendly and very helpful.

Friendly and very helpful. Will recommend to a friend Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

I could not access my savings account online.

I could not access my savings account online. The system was changed for two authentication in May 2025 and I was not notified or sent a letter to explain this. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for your feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 29th October 2025

online support

clear and helpful, with patience Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

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