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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1045 reviews)

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4.55

Based on 1,045 reviews, last reviewed 28th Aug 2025

57% increase in 5 star reviews

in the past 90 days

167% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Setting up a new account I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up... Read more Reviewed on: 28th August 2025

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1045)

Customer service

Lisa was very helpful in guiding me through the process of registering and connecting to my account. I understand that this all to do with upgrading the way customers access their accounts and will have been a one-off issue but it has been extraordinarily complicated and long winded, not easy for those who are lees tech-savvy. The staff I have spoken to have been extremely helpful. Reviewed on: 8th August 2025

I was able to get the issues I was having...

I was able to get the issues I was having resolved Reviewed on: 7th August 2025

Very good experience.

I was told busy and would be delay but answered within a minute. Spoke to Ellissa Agodi who I found very easy to deal with and called me Mr which is unusual these days but nice. I understand security is vital but the questions took a long time and not sure how many people know their NI number off the top of their heads. Still, all was well and my concern/query was dealt with most satisfactorily. Thank you, Ellissa. Reviewed on: 7th August 2025

Professional and helpful

Lisa was very professional , extremely helpful with resetting passwords etc . Her instructions were very clear . She enabled me to sort out the problem I had logging in . Reviewed on: 7th August 2025

Call-back request

After requesting a call-back I received a call about 30 minutes after. Katherine was very courteous and patient whilst I gathered details. I just needed reassurance that a transaction hadn’t gone astray. Reviewed on: 7th August 2025

Excessive wait to speak to adviser

Had to call to reset password. Long wait on phone. Told "There are no people ahead of you" throughout. Gave me plenty of time to fill in this feedback form (and catch up on emails) Reviewed on: 7th August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We are currently experiencing a high volume of calls. We do offer a call-back service which is especially useful for times when we are busy so that customers don’t have to wait on the line. This facility retains your place in the queue which means that your call-back request is automatically sent to an agent who will make a call out to you, and you don’t have to wait on the phone for your call to be answered. If there’s anything else we can assist you with, please do not hesitate to contact us back. Kind regards Family Building Society Response date: 12th August 2025

Helpful and friendly young man - William Scott

William Scott was patient, helpful and friendly. Many thanks! Reviewed on: 7th August 2025

Reactivate online access to account.

Reactivate online access to account. Quickly sorted on the phone. Staff knowledgeable and very helpful. Reviewed on: 6th August 2025

tax return

quick precise sorted my problem out Reviewed on: 5th August 2025

Had to wait a while to speak to somebody but once I’...

Had to wait a while to speak to somebody but once I’d got to that point, the service was excellent. Thank you! Reviewed on: 5th August 2025

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