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Family Building Society: Savings reviews

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4.56
Based on 869 reviews, last reviewed 21st Jun 2025
305% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
74%
See only 4 star reviews
13%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

4

Paper Free. I would like al my documents by email not by post. Reviewed on: 21st June 2025
Ishfaq Ishaq's avatar
Ishfaq Ishaq

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025
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Mike
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Family Building Society Savings reviews (869)

Excellent helpful service for complex matters

5
Excellent helpful service for complex matters Reviewed on: 25th April 2025
Andrew C's avatar
Andrew C
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Catherine was brilliantly helpful and patient.

5
Catherine was brilliantly helpful and patient. She helped me to resolve my difficulties, and suggested that she stayed on the line (phone) until I had achieved my goal. I had to phone back, and she was just as brilliant. Reviewed on: 25th April 2025
Elizabeth 's avatar
Elizabeth
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very prompt and polite service, and actually speakin...

5
Very prompt and polite service, and actually speaking to a person, excellent! Reviewed on: 25th April 2025
Pauline Margaret Long's avatar
Pauline Margaret Long
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very efficient service

5
Very pleasant person. Very efficient service. Gave very clear explanations Reviewed on: 24th April 2025
Joelle R's avatar
Joelle R
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent!!!!

5
Online application easy and straightforward. Today I phoned and was speaking to Lisa Adam’s who was very friendly and quickly answered my query. Thank you!!!!! Reviewed on: 24th April 2025
Carol H's avatar
Carol H
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Knowledgeable, very helpful and efficient.

5
Knowledgeable, very helpful and efficient. Nothing was too much trouble. Reviewed on: 23rd April 2025
JP's avatar
JP
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

We dealt with a very pleasant young man who went thr...

4
We dealt with a very pleasant young man who went through security questions. However, my father is very elderly, and was finding it difficult to answer. We could have returned the questionnaire back but had not received an envelope so we had to phone. It would have been useful to have been aware of all of the questions eg national insurance number (which we could not find) beforehand. Otherwise, the gentleman was very kind and professional. Reviewed on: 22nd April 2025
George W's avatar
George W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

general feedback

4
easy to speak to a person and apply instructions to my account. Reviewed on: 22nd April 2025
Joanne G's avatar
Joanne G
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Good interest while it lasts, and good customer service

4
I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025
Polly W's avatar
Polly W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Great savings products; easy to deal with; good / ho...

5
Great savings products; easy to deal with; good / honest customer service Reviewed on: 17th April 2025
Kate K's avatar
Kate K
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

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