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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1220 reviews)

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4.55

Based on 1,220 reviews, last reviewed 29th Jan 2026

50% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Customer service help with a problem was polite frie... Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1220)

Human contact

I had problems login into my accounts due to the new system and called the Society. They were very helpful and talked me through the procedure needed. Reviewed on: 14th September 2025

Job well done

Rosie Keysell was very helpful in assisting. Reviewed on: 12th September 2025

Account access.

Very patient adviser helping to access my account, did not complete this issue but that was down to me. Reviewed on: 11th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

Excellent Service.

I spoke to Gillian Collard - Customer Service Representative earlier today to discuss my account and was very pleased with the service received to resolve the issue with my account. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Gill! Response date: 11th September 2025

Friendly and very helpful.

Friendly and very helpful. Will recommend to a friend Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

I could not access my savings account online.

I could not access my savings account online. The system was changed for two authentication in May 2025 and I was not notified or sent a letter to explain this. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for your feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 29th October 2025

online support

clear and helpful, with patience Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Steph has been very helpful today, and in the past,...

Steph has been very helpful today, and in the past, however other members of staff we have dealt with havent been very nice at all. We've been given conflicting information on numerous occasions which is really upsetting Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Steph! Response date: 11th September 2025

Wait time on telephone for call to be answered was 2...

Wait time on telephone for call to be answered was 24 minutes which was too long. However the assistance then provided by the operator was excellent. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for taking the time to leave this review. We're pleased to hear you the assistance provided by our agent was excellent. We're sorry for the time time it took to answer your call. Our phone lines have been exceptionally busy over the last few days. Please rest assured we are doing everything we can to reduce call wait times. Kind regards Family Building Society Response date: 11th September 2025

Excellent (and very patient!) Customer Services

I had to speak to Customer Services to help reset my password after being locked out of my account. Lisa Adams was endlessly patient in helping me to get things up and running again. I really appreciate all the help! Reviewed on: 9th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

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