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Review of the Family Building Society, Savings:

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Family BS - poor service for online access

Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first time in over a year, to find that my access is denied pending re-registration on their 'new' website. Apparently registering is online for new customers, but an existing customer like me has to wait for a code to be sent in the post. Until this arrives, online access to my account is blocked. Complaining about this poor service resulted in a stock answer telling me I needed to re-register. Hence the poor rating in this review. Reviewed on: 11th April 2026

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