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Family Building Society: Savings reviews

4.51
Based on 645 reviews, last reviewed 30th Dec 2024
27% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
14%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
6%

Latest highest rating:

5

Catherine When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c. Reviewed on: 30th December 2024
mike g's avatar
mike g

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024
Carol S's avatar
Carol S

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (645)

Review of the Family Building Society, Savings:

Taditional Values

5
I was looking for a well established Building Society with traditional values, excellent customer service, very good interest rates and products to place my life savings after I retired. Not only did they tick all the boxes they exceeded my expectations! Reviewed on: 28th November 2018
Reply from Family Building Society Hi Louli, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019
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Family Building Society

I shouldn't have to get in touch and wait several da...

2
I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024
Reply from Family Building Society Dear Tony, We apologise for any inconvenience you may have experienced, please call us directly or schedule a call back for a time that suits you to discuss this further. Our phone lines are open Monday - Friday 9:00am - 5:30pm. Thank you Family Building Society Response date: 7th October 2024
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Family Building Society

Good communications.

5
communications are always clear and appropriate. Reviewed on: 5th October 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 7th October 2024
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Family Building Society

Saving with confidence

5
Being senior citizens, it’s important to us to feel confident when saving in banks etc. so when someone recommended the Family Building Society and we lodged with them we have no absolutely no problem with all transactions involving several types of accounts. Reviewed on: 3rd October 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great of your positive experience with us! Response date: 4th October 2024
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Family Building Society

My simple error produced a situation that worried me.

5
My simple error produced a situation that worried me. Daniel at the FBS phone resolved it very efficiently and courteously Reviewed on: 3rd October 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us efficient! Response date: 4th October 2024
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Family Building Society

Savings enquiry fully answered.

5
The telephone was answered quickly and the lady who dealt with the enquiry did so very efficiently. Reviewed on: 3rd October 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us efficient in helping you! Response date: 4th October 2024
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Family Building Society

Lovely friendly and helpful lady on a phone call

5
Lovely friendly and helpful lady on a phone call Reviewed on: 30th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us helpful and friendly! Response date: 4th October 2024
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Family Building Society

Excellent service

5
Great. Dillon was very helpful. Only improvement would be a short hold time prior on the phone. Reviewed on: 27th September 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service excellent! Response date: 30th September 2024
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Family Building Society

No problem opening account and prompt response to en...

5
No problem opening account and prompt response to enquiries . Reviewed on: 27th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 30th September 2024
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Family Building Society

Very helpful excellent service.

5
Very helpful excellent service. Explained everything extremely clearly. Reviewed on: 27th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your found us very helpful! Response date: 30th September 2024
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Family Building Society

Very Helpful Service

5
I spoke to Dylan. He dealt with my query, and was very helpful. Reviewed on: 25th September 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback, specifically with Dylan! Response date: 27th September 2024
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Family Building Society

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