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Family Building Society: Savings reviews

4.51
Based on 642 reviews, last reviewed 11th Dec 2024
63% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
14%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
6%

Latest highest rating:

5

Advisor on phone was polite efficient and caring. Advisor on phone was polite efficient and caring. Reviewed on: 11th December 2024
Martin B's avatar
Martin B

Latest lowest rating:

2

I shouldn't have to get in touch and wait several da... I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024
Tony W's avatar
Tony W

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (642)

Review of the Family Building Society, Savings:

savings account

4
Interest rate is not too bad and customer service ok Reviewed on: 13th August 2023
Reply from Family Building Society Thank you for taking the time to give us your feedback. Response date: 14th August 2023
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Family Building Society

FIRST CLASS SERVICE

5
THE LADY I DEALT WITH WAS MOST PLEASANT , KNOWLEDGIBLE AND HELPFUL. BETTER SEVICE COULD NOT BE WISHED FOR. Reviewed on: 23rd September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Rosie Keysell was very helpful and answered all my q...

5
Rosie Keysell was very helpful and answered all my questions raised on Junior Saving Account in detail for me to make a decision Reviewed on: 20th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Rosie! Response date: 27th September 2024
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Family Building Society

The person I dealt with was very helpful and answere...

5
The person I dealt with was very helpful and answered all my questions & actioned my request efficiently. She was also very pleasant to deal with Reviewed on: 19th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Request dealt with easily.

5
My request was easily dealt with and made straightforward. Thank you. Reviewed on: 18th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Excellent customer experience

5
Excellent customer experience the team member had great patience helping me sort my issue out and clearly explained what I needed to do and then assisted me to get a satisfactory conclusion to the issue Reviewed on: 17th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Todays experience.

5
The telephone was answered promptly and the adviser Dyllon answered my query and carried out the task I had difficult with in a courteous and efficient manner Reviewed on: 11th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Helpful advisor

4
Person I spoke to was understanding and helpful. She offered more help if necessary Reviewed on: 10th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Just cashed in a bond but Lisa made the process very...

5
Just cashed in a bond but Lisa made the process very simple and quick Reviewed on: 6th September 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with Lisa! Response date: 10th September 2024
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Family Building Society

Excellent service

5
Very helpful when you call. Good range of products Reviewed on: 6th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 10th September 2024
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Family Building Society

Excellent customer service

5
Lisa was very patient and helpful to help sort out the problems I was having trying to open a Windfall Account. Her knowlege and help was very much appreiciated. Reviewed on: 6th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Lisa was very patient and helpful! Response date: 10th September 2024
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Family Building Society

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