Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.44 (668 reviews)

View other Family Building Society products

4.51

Based on 668 reviews, last reviewed 24th Feb 2025

31% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

The lady I spoke to today was helpful and my questio... The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (668)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Excellent customer service

Very easy to contact, excellent customer service, Reviewed on: 15th November 2019

Decent interest rate and no problems

It's been ok zzzzzzz zzzzzzzzzz zzzzzz zzzzzzz Reviewed on: 10th November 2019

Reply from Family Building Society Hi Mr Kingsley Thank you for giving us your feedback. We have to carefully balance the interests of savers and borrowers while responding to market movements. In a low interest environment we continue to offer (relatively) good savings rates that have appeared frequently in the best buy tables. We are delighted to have received much positive press comment that often belies our size. Thank you for being a customer. Response date: 11th November 2019

I HAVE NO COMPLLAINTS

I have been with the society for a number of years and have no complaints. They are rarely at the top of the interest tables Reviewed on: 9th November 2019

Reply from Family Building Society Hi Mr Heasman Thank you for giving us your feedback. We have to carefully balance the interests of savers and borrowers while responding to market movements. In a low interest environment we continue to offer (relatively) good savings rates that have appeared frequently in the best buy tables. We are delighted to have received much positive press comment that often belies our size. Thank you for being a customer. Response date: 11th November 2019

one page statement

im happy with my 1st investment. what would improve things for me is to see maturity date on main statement page Reviewed on: 31st October 2019

Reply from Family Building Society Hello Mrs Goodman, thank you for your comments. Your feedback is important and I have passed it to the relevant department so that we can review our service and introduce any improvements where we can. Kind regards, Vicky Response date: 8th November 2019

Excellent Service

Wish all financial institutions were run like Family Building society ! From start of online application to account opening and monies in, this was a smooth operation. Glad I found them. Reviewed on: 29th October 2019

applying

Tried twice online and Family did not receive either application. Reverted to good old paper and was successful. Phoned customer service which was very helpful. Reviewed on: 28th October 2019

Reply from Family Building Society Hello Eddie, thank you for your comments and I’m sorry we didn’t receive your initial applications. Your feedback is important and I have passed it to the relevant department so that we can review our service and introduce any improvements where we can. Kind regards, Vicky Response date: 30th October 2019

Excellent value savings product and good service

Opened the 9month savings product - thrilled to get it. Delighted I was able to change how the interest is paid - could have been easier if I could've changed it online but happy with 3 day turn around given how good the value is. Reviewed on: 25th October 2019

Reply from Family Building Society Hello NB, thank you for your comments. Your feedback is important and I have passed it to the relevant department so that we can review our service and introduce any improvements where we can. Kind regards, Vicky Response date: 30th October 2019

Straightforward easy savings

Uncomplicated set up. A 2 week window to transfer monies. If moving the money is as easy at the end of the bond term, it will have been perfect Reviewed on: 25th October 2019

Great rates, easy to set up

Most competitive rate in the market for a short term savings account. Brilliant customer service on the phone and easy to set up online Reviewed on: 24th October 2019

Very efficient online and over the phone.

I started trying to open an 'online' fixed term product with the Post Office but they wanted to do everything by post, charged fees for checking ID, would only accept a posted cheque etc. I gave up and found Family Building Society. I'm glad I did. I hope the next rate is just as competitive. Reviewed on: 24th October 2019

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Revolut 4.86 from 36 reviews
Junior Instant Access Savings
from Earl Shilton Building Society 0.00 from 0 reviews
Savings
from Great Western Credit Union 4.72 from 198 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub