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Family Building Society: Savings reviews

Name: Savings
Rating: 4.56 (1351 reviews)

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4.56

Based on 1,351 reviews, last reviewed 13th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

Ellissa Agouti deserves a medal.

Ellissa Agouti deserves a medal. She was helping me sign into my account which took over an hour and she was the most patient person I have ever encountered. She was unfazed, uncritical of any mistakes I made. Informed. No problem was too great she didn't complain or get exasperated but continued through to the end. She desderves the hightest praise. Reviewed on: 2nd June 2025

Was cut of during our call but Geniveve called me b...

Was cut of during our call but Geniveve called me back Reviewed on: 2nd June 2025

Bank web site unable to recognise a well known high...

Bank web site unable to recognise a well known high street building society as nominated bank so unable to proceed. On phone helpful but no one on phone or by email could identify what the problem was. Have used same BSoc as nom account so all rather bizarre and did suggest that even if resolved by work around there could be problems in future. Reviewed on: 2nd June 2025

Verification Code

I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025

Good service

I spoke with Lisa Adams and she dealt with my problem efficiently Reviewed on: 30th May 2025

Always had a good experience.

Always had a good experience. Lisa was also very helpful in carrying out my wishes by telephone.prompt and efficient Reviewed on: 30th May 2025

Online Asssistance

I contacted the help desk to unlock my online account following the recent system update. I spoke to Ellissa Agodi who guided me through the process in a very polite, patient and professional manner. At no time did i feel rushed or an inconvenience and she stayed on the call until i had successful completed the re-registering process and had full access to my accounts. She was a credit to the building society and a great example of what customer service should be like. Reviewed on: 29th May 2025

Long telephone wait time But good service when conn...

Long telephone wait time But good service when connected Reviewed on: 29th May 2025

Catherine was very patient whilst resetting my login...

Catherine was very patient whilst resetting my login details which was very much appreciated Reviewed on: 29th May 2025

Awful website to log in

First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call problem not resolved. Next phone call today again staff helpful managed to reset account then tried to log on with e mail and could not. Was also sent via e mail a new user name which again did not work. Will have to go into Epsom branch so I can access my account to close it down. I cannot cope with this hassle every time I try to log in and I’ve never had problems with Cambridge, Nationwide, Halifax, Coventry ,Santander accounts. Also your only base in Epsom can’t even be bothered to instil a Hearing Loop system which I think is discrimination Reviewed on: 28th May 2025

Reply from Family Building Society Thank you for your feedback and for letting us know of your hearing impairment. We’re sorry to hear about the experience you had. We care about the well-being of our customers, and we want to ensure that your experience with us is as positive as possible. I can confirm our branch is equipped with a hearing loop to assist customers when using our branch. Your feedback has been passed to the relevant department to help us continue to improve our customer service. Response date: 3rd June 2025

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