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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Awful web site, too complicated to open account.

Good interest rate if you can open an account. So many problems with opening an account . Web site is very poor, not displaying upload links when requested. Certified passport requested but link to certification requirements led to an error screen. Requests for duplicates of identity really annoying. When calling, always number one in queue but call just goes on ringing. Invested with another bank as so frustrated, opened joint account in under 10 minutes with better interest rate. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 10th July 2025

Efficient

Phone answered promptly; understood what I wanted and helped me go through the various steps required Reviewed on: 2nd July 2025

Reply from Family Building Society Thanks for your review. It's great to hear we were able to help in a prompt manner! Response date: 10th July 2025

Excellent efficient customer service

Gillian was very helpful and answered all my questions.Felt reassured regards my bond maturing.The only downside was the time it took to get through though this is not usually the case. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to give us your review, we are glad to hear you found Gillian helpful. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. Kind regards, Family Building Society Response date: 10th July 2025

Great Service, Thank you.

I had a little trouble in logging into my computer Savings Account, which may have been my fault, and I locked myself out of the facility. Gill Collard promptly called me back on their 'call you back' facility, and was able to resolve my problem. I'm grateful for the friendly and efficient assistance I received. Reviewed on: 1st July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear Gill was able to assist with your query in a friendly and helpful manner. Response date: 10th July 2025

Really quick to get back to me.

Really quick to get back to me. very patient and went through the steps at my pace. Resolved the issue. Reviewed on: 1st July 2025

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 10th July 2025

A very long wait to get through to a person.

A very long wait to get through to a person. At the start of the wait i was informed that there were 7 people in front of me. This was not useful information as I had no idea how many people were dealing with calls. Over the next 25 minutes or so the number of calls waiting was not repeated so progress was impossible to estimate. the music was not relaxing! Instructions had been given to transfer monies from an expiring bond to a new on line account. An email today was ambiguous and implied that no instructions had been give, Donnika, who took my call was charming, informative and helpful. Well done her!!!! Reviewed on: 30th June 2025

Reply from Family Building Society Thank you for taking the time to give us your review, we are glad to hear you found Donnika friendly and helpful. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. Kind regards, Family Building Society Response date: 10th July 2025

Savings Account Maturity

Guy was very helpful and managed to answer all my questions clearly and in detail. Reviewed on: 30th June 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear you found Guy helpful and that he was able to respond to your questions clearly! Response date: 10th July 2025

Makes such a change to speak to a real person, who s...

Makes such a change to speak to a real person, who speaks clearly, and is both professional and friendly. Reviewed on: 30th June 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear we were able to assist with your query in a friendly and professional manner. Response date: 14th July 2025

Telephone call answered very quickly

Very quick to answer call. Very good advice given by the building society Reviewed on: 27th June 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're pleased to hear you were happy with our service! Response date: 14th July 2025

Jill was very calm and knowledgeable.

Jill was very calm and knowledgeable. She sorted my logging in problem very quickly and then was able to sort another issue too. Reviewed on: 27th June 2025

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