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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1163 reviews)

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4.55

Based on 1,163 reviews, last reviewed 24th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

88% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Requested withdrawal from savings account Requested withdrawal from savings account 2.00pm, was in my bank by same day. always good service from Family BS last 10yrs. I am always reminded of h... Read more Reviewed on: 24th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1163)

Instructions confirmation lacking

Telephone staff are polite, helpful and clear. My one criticism is: having used the phone-in system to give my ISA reinvestment instructions, I did not receive any confirmation by email or post. This was worrying and I had to phone again on the day of maturity to check that my instructions were going to be carried out. A simple email would have been sufficient. Reviewed on: 21st November 2024

Reply from Family Building Society Hi Thank you for your comments and I am sorry that you were worried about not receiving confirmation of your ISA maturity instructions. Unless specifically requested, we don’t confirm instructions upon receipt, as we send out a new opening certificate as confirmation once the ISA has matured & been reinvested. However we appreciate your feedback, and your comments have been passed to the relevant department for their consideration. I am pleased to hear that you found our staff polite and helpful. Thank you for saving with us. Kind regards Response date: 21st November 2024

Excellent customer service from Catherine

Catherine went above and beyond to help with our query. Nothing was too much trouble. She was very patient and understanding. Reviewed on: 20th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024

My experience

Lisa was excellent, very helpful, professional, friendly + personable. Reviewed on: 18th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 19th November 2024

professioinal friendly informative efficient service...

professioinal friendly informative efficient service all queries answered Reviewed on: 18th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so good to hear that your experience with us was friendly and efficient! Response date: 19th November 2024

Very efficient, friendly, answered my question

Very efficient, friendly, answered my question Reviewed on: 15th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so good to hear that your experience with us was efficient! Response date: 19th November 2024

The lady I spoke to was exstremly helpful

The lady I spoke to was exstremly helpful Reviewed on: 13th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us extremely helpful! Response date: 15th November 2024

I found the NCBS/Family B S many years ago

I found NCBS many years ago before it began Family Building Society. I have had various saving accounts with them on a continuous basis because their accounts were either as good or even better than the most competitive of building societies. In addition the quality of their staff was always excellent in knowledge and helpfulness. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your positive experience with us! Response date: 15th November 2024

Consistently great service and interest rates.

Consistently great service and interest rates. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 15th November 2024

We found the website easy to use and the telephone

We found the website easy to use and the telephone customer service very friendly and helpful Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

The staff in the branch are very polite, friendly an...

The staff in the branch are very polite, friendly and knowledgeable - they know their products and are very helpful.If you need to ring up head office, they are very helpful and efficient. What more do you want! Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

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