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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

The account opening process.

The account opening process has not been very easy. I have had to make 2 telephone calls to you to help get the account up and running. This is where Ellissa was very helpful. Reviewed on: 27th June 2025

Online account forgotten username/password

I was locked out of my online account and had to call Customer services. Lisa guided me through the process and was very patient and helpful. The support offered was excellent and issued reolved witout fuss Reviewed on: 26th June 2025

Gillian went above & beyond to help me solve my onli...

Gillian went above & beyond to help me solve my online problem. I was very grateful to find someone so patient with an elderly customer. Thank you! Reviewed on: 26th June 2025

Very friendly helped me with online accounts

Very friendly helped me with online accounts Reviewed on: 26th June 2025

Customer service at it's best

Lisa from customer service was a real asset helped with two problems and talked me through both with a very professional attitude Reviewed on: 26th June 2025

I had an excellent service from DONNIKA NELSON, she...

I had an excellent service from DONNIKA NELSON, she solved all the problems and answered all my questions pertaining to my new Fixed Deposit Account with which I was having difficulty in opening online. Reviewed on: 26th June 2025

Proactive and helpful customer service

Proactive and helpful customer service agent with my request for a 6-month statement Reviewed on: 26th June 2025

Very helpful.

Very helpful. Problem quickly solved Reviewed on: 26th June 2025

Excellent service

Katherine was very helpful, professional, efficient & most of all patient, staying on the telephone until I hsd sorted the problem out. Reviewed on: 26th June 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear Katherine was able to assist with your query in a professional and helpful manner. Response date: 14th July 2025

Donnika was exceptionally helpful and patient

Donnika was exceptionally helpful and patient in working out how to change my passpord and transferring the information from my mobile phone to the computer. Reviewed on: 25th June 2025

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