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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1116 reviews)

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4.54

Based on 1,116 reviews, last reviewed 3rd Oct 2025

3% decrease in 5 star reviews

in the past 90 days

56% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Helpful Customer Service I had to contact FBS by phone as the information I needed wasn't on the website. The call was answered quickly and Lisa answered my query immediately... Read more Reviewed on: 3rd October 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1116)

great attitude and helpfulness

calm, helpful and exactly the opposite of what I usually fear and get, which is moodiness and attitude, this lady was great and a credit to the company. Reviewed on: 6th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Excellent service provided by Georgina Kiernan today.

Excellent service provided by Georgina Kiernan today. Knowledgeable, helpful and patient guidance. Reviewed on: 6th August 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

Very efficient

Quick response to my Query Very efficient Reviewed on: 23rd July 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 25th July 2024

Moving money

I wanted to move money between accounts which I found very easy to do. Reviewed on: 23rd July 2024

Reply from Family Building Society Thank you for your positive feedback! Response date: 25th July 2024

IT'S GOING DOWN!

For those of us who stayed loyal to the Society's Windfall Bond during its uncompetitive days when the interest rate fell to 0.1% (being paid at Bank Rate), what a disappointment it is (now that the bank rate has risen substantially) that the Society is giving itself the right to pay less than bank rate from October, and that notice of this rather major change is tucked away towards the end of the second page of it's advisory letter. We lost out at 0.1% knowing that the bank rate would eventially rise, but I'll predict will not gain for long on its return to a competitive rate thanks to this rather disappointing, unecessary, change! Family values? I'll be checking and reporting future changes on here. Reviewed on: 22nd July 2024

Reply from Family Building Society Dear customer We're sorry to hear that you’re unhappy with our updated Windfall Bond T&Cs. The Windfall Bond has always had potential to pay less than Bank of England Bank Rate, and this isn’t a new change within this cohort of T&C changes. What we have changed is when we are able to review the linkage to Bank of England Bank Rate. Previously this was constrained to an annual review every November, which we have now changed, so it could be any time (from 1st October onwards). It’s also been a number of years since the Bank of England Bank Rate was at 0.10% (2020 to 2021). The Windfall Bond has been paying 5.25% since 1st September 2023 (reflective of the Bank of England Bank Rate changing to 5.25% in August 2023). Although you may be concerned about the interest rate paid, Windfall Bond savers also have the opportunity of winning a prize of up to £50,000 each month. The monthly free prize draw (and therefore the chance of winning a prize) continued throughout the period when Bank of England Bank Rate was at its historic low in 2020. Whilst we have made several enhancements to the monthly free prize draw (in addition to changing when we are able to review the product’s linkage to Bank of England Bank Rate), if you are unhappy with the new changes, you can give us notice and close your account before the new T&Cs are effective on 1st October. Please contact us by telephone if you wish to set notice to close your account. Kind regards Family Building Society Response date: 25th July 2024

Dylan was superb and very caring!

Dylan was superb and very caring! Reviewed on: 11th July 2024

Reply from Family Building Society Thank you for leaving your positive feedback, specifically regarding Dylan! Response date: 17th July 2024

Withdrawal request activated same day.

Pleased that I was able to withdraw from my access savings account on the same day online. Reviewed on: 14th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased you were able to carry out the action you required! Response date: 17th June 2024

Great customer care and service, really feels like a...

Great customer care and service, really feels like a family experience, I would recommend them whole heartedly! Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased that you would recommend us to others! Response date: 6th June 2024

guided me through set up with care

was having trouble with passwords etc,guided me through the resetting up process, lady was so so patient wit me Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very patient! Response date: 5th June 2024

Grat rates, great communications.

Grat rates, great communications. Reviewed on: 2nd June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you're happy with us! Response date: 4th June 2024

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