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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1162 reviews)

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4.55

Based on 1,162 reviews, last reviewed 21st Nov 2025

46% decrease in 5 star reviews

in the past 90 days

88% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Katherine Ambrose rang me back within a few minute's... Katherine Ambrose rang me back within a few minute's and guided me through setting up my e mail account Reviewed on: 21st November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1162)

My simple error produced a situation that worried me.

My simple error produced a situation that worried me. Daniel at the FBS phone resolved it very efficiently and courteously Reviewed on: 3rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us efficient! Response date: 4th October 2024

Savings enquiry fully answered.

The telephone was answered quickly and the lady who dealt with the enquiry did so very efficiently. Reviewed on: 3rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us efficient in helping you! Response date: 4th October 2024

Lovely friendly and helpful lady on a phone call

Lovely friendly and helpful lady on a phone call Reviewed on: 30th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us helpful and friendly! Response date: 4th October 2024

Excellent service

Great. Dillon was very helpful. Only improvement would be a short hold time prior on the phone. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service excellent! Response date: 30th September 2024

No problem opening account and prompt response to en...

No problem opening account and prompt response to enquiries . Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 30th September 2024

Very helpful excellent service.

Very helpful excellent service. Explained everything extremely clearly. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your found us very helpful! Response date: 30th September 2024

Very Helpful Service

I spoke to Dylan. He dealt with my query, and was very helpful. Reviewed on: 25th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback, specifically with Dylan! Response date: 27th September 2024

In the end I had to just admit defeat

Tempted by FBS’s Windfall Bonds, I decided to open the full five and deposit the £50k required. This is a process which has to be done online with the money deposited all in one go for each bond. To make things easier for myself I opted to open the five bonds and then transfer the money for all five rather than one at a time. That’s where the issues started. I could open one, I could open two. When I tried to open the third, it wouldn’t let me. So I closed the browser, tried again. Eventually I managed to open number three. I decided to leave the final two until the next day. The next day was more stressful than the day before. Every step of the application process was met with a request to sign in, only to be told on the next page I’d been signed out again for inactivity. Eventually i just gave up. If it’s that difficult to open an account I shudder to think of the issues that would arise depositing cash via their bank account or even trying to retrieve the funds at a later date. The rate may be tempting, however I fear the small extra amount is not worth the stress or worry. Reviewed on: 25th September 2024

Reply from Family Building Society Dear Graham, We're sorry to hear of your experience with us and the issues with opening accounts. This can be due to technical issues such as your browser/cache needing to be cleared. We are looking into developing our web service further, and take all feedback on board. Please call us on 03330 140144 or schedule a call back via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback so we can go through your account and help you in any way you need. Kind regards, Family Building Society Response date: 30th September 2024

Poor website .

Poor website . No app offered. No clear indication of interest rate. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, we are currently reviewing our website and app arrangements. Response date: 27th September 2024

Excellent guidance and advice by customer service

Lisa Adams was excellent in providing advice on guidance on savings account the society provide and how to utilise them effectively. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Lisa! Response date: 27th September 2024

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