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Family Building Society: Savings reviews

Name: Savings
Rating: 4.56 (1351 reviews)

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4.56

Based on 1,351 reviews, last reviewed 13th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

Let down by poor website, login and on-line banking

Good: Occasional good rates for savings. Poor: website - esp.. the redesign. White on turquoise was always poor - low contrast. Too much text is grey on white - also lacking contrast. New online-banking seems to be designed entirely for use on narrow screens. Too much empty white space around. Account info in panels - when each account in its own line would be easier to compare. Statements are in reverse date order. How can we compare that to a paper statement or spreadsheet in normal date order ? When re-sizing the browser window, statement items stretch or compress unhelpfully. Fixed Rate Account details do not mention the maturity date. Are any Customers asked about web-design ? (Never rely on a web-designer - more interested in looks than usability.) Lastly, Login for online-banking needs improvement. 1. Warning of phone call. 2. Sooner delivery of 6-digit code (12 seconds is too long). 3. Slower speaking of Passcode. 4. Repeat Passcode. And as I compose this, I have just had a second text to voice call from an Unknown Number - which turns out to be a Passcode - but with no clue as to who it is from - and hours after I've finished On-line banking. Reviewed on: 21st May 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 30th May 2025

Young lady 'tothe rescue.'

Being bamboozled by modern IT technology I was unable to enrol for the online service. I telephoned the Helpline and was extremely lucky that my call was answered by a young lady named Ellissa Agodi. She was very knowledgeable and guided me through the whole convoluted process. She was patient and demonstrated a sound knowledge of her work. To that young lady I say a heartfelt 'Thank You.' Denis Wheeler. Reviewed on: 21st May 2025

The patience of a Saint.

I required assistance with online savings. Ms. Lisa Adams assisted me with the latest FBS product knowledge, and assisted me online to open a bond and cash ISA. Reviewed on: 21st May 2025

Quick clear and simple to understand

Quick clear and simple to understand Reviewed on: 21st May 2025

Polite and Knowledgeable response to my telephone en...

Polite and Knowledgeable response to my telephone enquiry. The products provide are appropriate for my requirements Reviewed on: 21st May 2025

Polite and helpful service

Ellissa was extremely polite and helpful, and I had great pleasure in talking to her. We had a few laughs along the way too, which always helps! A real credit to FBS. Reviewed on: 21st May 2025

Ellissa Agodi was very helpful.

Ellissa Agodi was very helpful... understood my problem, dealt with it quickly and efficiently. Problem solved with no fuss and good humour. Reviewed on: 21st May 2025

very helpful and sorted my problem with your IT

very helpful and sorted my problem with your IT Reviewed on: 21st May 2025

After endless chasing chasing and chasing finally go...

After endless chasing chasing and chasing finally got some action out of them Reviewed on: 20th May 2025

Reply from Family Building Society We’re sorry to hear you experienced delays with our service. We are always keen to improve our service to customers, so we have fed this back to the relevant department. Kind regards Family Building Society Response date: 29th May 2025

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

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