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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,213 reviews, last reviewed 22nd Jan 2026
58% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Their interest rates are very good. Their interest rates are very good. Money is accessible and safe Reviewed on: 22nd January 2026
David Wightman's avatar
David Wightman

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026
Reg's avatar
Reg
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1213)

So far, so good

5
Very helpful staff on the 'phone Reviewed on: 24th January 2025
Janet 's avatar
Janet
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Katherine was extremely pleasant, efficient and prof...

5
Katherine was extremely pleasant, efficient and professional in dealing with and sorting out my queries. Reviewed on: 23rd January 2025
Jennifer M's avatar
Jennifer M
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Mortgage and Savings review

5
WE have had a family mortgage with the society and a number of savings products. All products were competitive and the service has been excellent and felt personal. Not just a number? Security when calling is thorough and reassuring. Tracker funds give a good return and easy to operate. Reviewed on: 23rd January 2025
julie h's avatar
julie h
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Had a problem which turned out to be an issue with t...

5
Had a problem which turned out to be an issue with the website. Reviewed on: 22nd January 2025
Howard D's avatar
Howard D
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Efficient Service

5
All my queries were answered in an efficient and helpful manner Reviewed on: 22nd January 2025
Ian W's avatar
Ian W
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Provided the information I was seeking

5
Provided the information I was seeking Reviewed on: 21st January 2025
john s's avatar
john s
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Excellent feedback

5
Very good and clear feedback from customer service Reviewed on: 15th January 2025
S K's avatar
S K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Sumaya was so patient and kind helping me to log on...

5
Sumaya was so patient and kind helping me to log on when I was blocked as memorable information would not be accepted. Not brilliant tech-wise and she stayed with me on the phone until I managed to resolve the problem with her help. People who are not confident computer users rarely meet such a lovely, kind and patient person. Sumaya - 5 stars is not enough!! Reviewed on: 8th January 2025
Claire R's avatar
Claire R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Catherine

5
When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c. Reviewed on: 30th December 2024
mike g's avatar
mike g
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Read my review and don't take out a 5 year bond..

1
I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money in to another 5 year bond. I contacted them immediatley when I returned in December and contacted them to ask for the money to be returned to me as I did not with for another 5 year bond as I am elderlay and wnted the moeny. In papaerowrk provided, I was told that I could close the bond early but would loose any interest. I wasn't worried about this as the bond has only been in for 6 weeks, however I was told I could only close the bond if I paid the sum of £1030! This is disgusting and was never pointed out to me in previous dealings. I will be taking this matter further. Reviewed on: 30th December 2024
Carol S's avatar
Carol S
Reply from Family Building Society Dear Carol The 5 Year Fixed Rate Bond is a fixed term account where there is normally no access to the funds before maturity, except upon death. This is clearly stated in all the paperwork we provide. Any requests for early access to funds will be considered in cases of financial hardship, and evidence of this would be required. We charge a fee for early release of funds because there is a cost to us for doing so. I hope your query has been resolved. Kind regards Family Building Society Response date: 11th April 2025
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Family Building Society

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