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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1296 reviews)

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4.54

Based on 1,296 reviews, last reviewed 17th Apr 2026

15% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Would Recommend. Phoebe was very friendly and efficient. Reviewed on: 17th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1296)

easy to speak to a person , she listened and the iss...

easy to speak to a person , she listened and the issue was resolved Reviewed on: 30th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Happy Saver

It was all good; I reinvested my bond for another year Reviewed on: 29th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Savings enquiry

Your Savings dept assistant Georgia was most helpful regarding my switching of Natice Saver and maturing Tracker accounts. I much appreciated her patient efforts to clarify the available options. Anon. saver. Reviewed on: 28th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

conformation

I needed conformation regarding my isas , which was answered by a very efficient lady ( whose name I forgot) . Call was answered within a couple of minutes. Reviewed on: 28th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

I was dealt with by Katherine Ambrose.

I was dealt with by Katherine Ambrose. She handled my request in a friendly, helpful and professional manner. In my experience it was way beyond that which I have come to expect in this era. Reviewed on: 27th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

1st Class Service

During my recent telephone call I received all of the information that I needed to help me proceed. The advisor (Catherine Croucher) provided a very friendly, efficient service & was easy to deal with. Apart from above, Catherine went 'above & beyond' when early on in the tel call - the line was cut off (probably my mob). When she tried to call back & couldn't get through - she made a second attempt to call my alternative landline number (which must have been on record) & finally managed to re-connect with me. This was outstanding service & much appreciated. Reviewed on: 26th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Continuous excellent service

I spoke to a customer service representative called Gillian Collard who facilitated my request very swiftly & politely.. Very happy customer Reviewed on: 25th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Excellent helpful service for complex matters

Excellent helpful service for complex matters Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Catherine was brilliantly helpful and patient.

Catherine was brilliantly helpful and patient. She helped me to resolve my difficulties, and suggested that she stayed on the line (phone) until I had achieved my goal. I had to phone back, and she was just as brilliant. Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Very prompt and polite service, and actually speakin...

Very prompt and polite service, and actually speaking to a person, excellent! Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

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Family Building Society: Savings reviews

15% increase in 5 star reviews

25% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1296)

easy to speak to a person , she listened and the iss...

Happy Saver

Savings enquiry

conformation

I was dealt with by Katherine Ambrose.

1st Class Service

Continuous excellent service

Excellent helpful service for complex matters

Catherine was brilliantly helpful and patient.

Very prompt and polite service, and actually speakin...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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