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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,247 reviews, last reviewed 4th Mar 2026
20% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Lisa , our contact was excellent on both occasions I... Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisat... Read more Reviewed on: 4th March 2026
Shaun R's avatar
Shaun R

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1247)

Very helpful telephone support.

5
Very helpful telephone support. I had lost all registration and account details. No problem! Reviewed on: 14th March 2025
Robert L's avatar
Robert L
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

GC Review

5
Friendly efficient and helpful. The 10/10 will reduce if you insist on mmore wording Reviewed on: 12th March 2025
MJ G's avatar
MJ G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Anabel Lopez helpful and efficient.

5
Anabel Lopez sorted out a problem with my account very efficiently Reviewed on: 11th March 2025
Peter J's avatar
Peter J
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Great Service

5
Great service done professionally with a caring friendly way. Reviewed on: 10th March 2025
Jane's avatar
Jane
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

Exceptional service

5
Great products, really easy to use on line service Plus very quick to talk to on the phone if required. Very family orientated Reviewed on: 7th March 2025
nigel c's avatar
nigel c
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

Very helpful and patient.

5
Very helpful and patient. It is such a bonus to be able to speak to a real person. Reviewed on: 4th March 2025
Lesley's avatar
Lesley
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

They solved my problem very professionally

5
They solved my problem very professionally Reviewed on: 3rd March 2025
Christopher's avatar
Christopher
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Exceptional customer service!

5
The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Reviewed on: 1st March 2025
Julie N's avatar
Julie N
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Helpful staff. Good operation.

5
Helpful staff. Good online system. Strong product range. Reviewed on: 27th February 2025
John W's avatar
John W
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

The lady I spoke to today was helpful and my questio...

5
The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025
Sheila Briggs's avatar
Sheila Briggs
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

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