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Family Building Society: Savings reviews

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4.54
Based on 1,296 reviews, last reviewed 17th Apr 2026
15% increase in 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Would Recommend. Phoebe was very friendly and efficient. Reviewed on: 17th April 2026
Stephen D's avatar
Stephen D

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026
CHRIS C's avatar
CHRIS C
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1296)

Very efficient service

5
Very pleasant person. Very efficient service. Gave very clear explanations Reviewed on: 24th April 2025
Joelle R's avatar
Joelle R
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent!!!!

5
Online application easy and straightforward. Today I phoned and was speaking to Lisa Adam’s who was very friendly and quickly answered my query. Thank you!!!!! Reviewed on: 24th April 2025
Carol H's avatar
Carol H
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Knowledgeable, very helpful and efficient.

5
Knowledgeable, very helpful and efficient. Nothing was too much trouble. Reviewed on: 23rd April 2025
JP's avatar
JP
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

We dealt with a very pleasant young man who went thr...

4
We dealt with a very pleasant young man who went through security questions. However, my father is very elderly, and was finding it difficult to answer. We could have returned the questionnaire back but had not received an envelope so we had to phone. It would have been useful to have been aware of all of the questions eg national insurance number (which we could not find) beforehand. Otherwise, the gentleman was very kind and professional. Reviewed on: 22nd April 2025
George W's avatar
George W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

general feedback

4
easy to speak to a person and apply instructions to my account. Reviewed on: 22nd April 2025
Joanne G's avatar
Joanne G
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Good interest while it lasts, and good customer service

4
I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025
Polly W's avatar
Polly W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Great savings products; easy to deal with; good / ho...

5
Great savings products; easy to deal with; good / honest customer service Reviewed on: 17th April 2025
Kate K's avatar
Kate K
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Absolutely 100% .

5
Absolutely 100% . Polite, knowledgeable staff. An absolute find. Reviewed on: 17th April 2025
Jane P's avatar
Jane P
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent

5
Clear precise and patient Guy and Donnika were excellent Reviewed on: 17th April 2025
Sarah A's avatar
Sarah A
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful and polite support

5
Had trouble with confirming my withdrawal but soon sorted out by support staff. Note that I very much dislike being forced into comments. Reviewed on: 16th April 2025
Barrkw's avatar
Barrkw
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

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