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Family Building Society: Savings reviews

Name: Savings
Rating: 4.56 (1351 reviews)

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4.56

Based on 1,351 reviews, last reviewed 13th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

Catherine Croucher helped me this morning reactivate...

Catherine Croucher helped me this morning reactivate my on-line account.She was extremely helpful and patient, talking me through each step of the process and offering reassurance when I became somewhat confused during some parts. Her manner was superb Reviewed on: 20th May 2025

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

Very helpful efficient new her job

Very helpful efficient new her job Reviewed on: 20th May 2025

Extremely negative.

Extremely negative. Appalling service. Reviewed on: 19th May 2025

Reply from Family Building Society Thank you for your feedback, Peter. We’re very sorry to hear about your experience and that our service did not meet your expectations. This is not the standard we strive for, and we appreciate you bringing it to our attention. If you’re willing to share more details about what happened, we’d like to look into this further and see how we can make things right. Kind regards Family Building Society Response date: 29th May 2025

Customer Service

Very impressed with Catherine - extremely patient and informative. Being of the older generation it really does help Reviewed on: 19th May 2025

Competent phone support but a poor online platform.

I tried to log in online to view my savings accounts but was faced with a new online savings portal. Unfortunately the new portal did not recognise my password and I was unable to follow the instructions that were meant to follow. I called the office and after holding for over 6 minutes I spoke to Lisa. She required me to re-register online again and she sent over an activation code. The activation code was input but the online platform now requires an verification code which will be sent to me by post before I can access by account details. Lisa advised if I do not receive this in 7 days, I should call the office and they can give this to me by phone. Therefore I cannot access my Online Saver account until I have received this.consequently I have lost confidence in Family Building Society’s new online platform and rather than transfer my mature Bond Funds to the Online Saver which offers a competitive interest rate I have elected to withdraw the funds to my bank account on maturity as Lisa advised I would currently require a manager’s approval to access my funds from my instant access online saver. In summary Lisa offered reassuring and competent support in progressing these issues but sadly the Online Savings Platform appears far too complex with many hurdles to navigate than I have experienced from other savings providers. Reviewed on: 19th May 2025

customer service..

after long wait to speak to advisor the change to accounts was well handled & full transfer made to cash ISA. suggest more staff are put on phone lines to answer calls . a lot of matters cannot easily be dealt with online Reviewed on: 19th May 2025

Donnika Help

Donnika was excellent and very helpful Reviewed on: 19th May 2025

Steph was very helpful and knew exactly how to resol...

Steph was very helpful and knew exactly how to resolve an issue Reviewed on: 19th May 2025

Gill Collard provided excellent customer service

Gill Collard provided excellent customer service supporting me all through opening a savings account. Reviewed on: 17th May 2025

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