Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.59
Based on 1,421 reviews, last reviewed 28th Sep 2026
29% decrease in 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
10%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026
M S's avatar
M S

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1421)

Login problem professionally resolved

5
Representative Katherine Ambrose was very helpful and reassuring while able to resolve the system's refusal to log me in to my account helping me with each step of the process. I was then able to do all that I wanted to do. Excellent! Reviewed on: 16th June 2025
Peter D's avatar
Peter D

Definately a Reccommendation

4
Opening a saving account was a fairly stressless experience. It was key to read the information carefully, but most importantly, the staff were very helpful in explaining anything missed or not understood. The on-line private messaging system worked well, but telephone waiting times, particularly when an internal transfer was necessary, was less satisfactory. It would be helpful if the receipt of uploaded verification documents was confirmed. Reviewed on: 15th June 2025
Phil G's avatar
Phil G

Absolutely superb service whenever I have the need f...

5
Absolutely superb service whenever I have the need for any assistance. Can't fault in fact. Reviewed on: 13th June 2025
Suzanne G's avatar
Suzanne G

Good customer service

5
Donnika was polite, helpful and answered all my queries. Thank you and keep up the good work. Reviewed on: 12th June 2025
MMIST's avatar
MMIST

first class informed staff extremely helpful and ple...

5
first class informed staff extremely helpful and pleasant Reviewed on: 12th June 2025
Farid's avatar
Farid

Login difficulty

5
I contacted FBS to resolve a login difficulty and to open a new account. The service provided by customer services adviser on all counts was exemplary. Reviewed on: 12th June 2025
Tim Purnell's avatar
Tim Purnell

Moved savings into an isa

5
Moved savings into an isa and withdrew the balance. The girl that helped me on the phone was great Reviewed on: 12th June 2025
Paul T's avatar
Paul T

Excellent customer service from lisa

5
Excellent customer service from lisa Reviewed on: 11th June 2025
Saver's avatar
Saver

Your colleague was lovely and very helpful indeed!

5
Your colleague was very helpful indeed! She answered my questions and answered swiftly and politely. Thank you very much! You made my day! Reviewed on: 11th June 2025
Ben J's avatar
Ben J

Excellent Customer Service!

5
I am a new customer, spoke with Lisa today who was exceptionally polite and helpful; a great first experience with the Family Building Society. Thank you Lisa! Reviewed on: 11th June 2025
Aubrey J's avatar
Aubrey J

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill