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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,162 reviews, last reviewed 21st Nov 2025
46% decrease in 5 star reviews
in the past 90 days
88% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Katherine Ambrose rang me back within a few minute's... Katherine Ambrose rang me back within a few minute's and guided me through setting up my e mail account Reviewed on: 21st November 2025
Ian H's avatar
Ian H

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1162)

First class service

5
Lisa Adams was very friendly and helpful, and seemed genuinely keen to provide assistance. Reviewed on: 20th August 2024
Jon J's avatar
Jon J
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Lisa! Response date: 4th September 2024
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Family Building Society

William as a very efficient representative

5
William as a very efficient representative Reviewed on: 16th August 2024
William F's avatar
William F
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding William!! Response date: 4th September 2024
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Family Building Society

I was impressed by the easy access to customer service.

5
I was impressed by the easy access to customer service. Great interest rates plus I won a prize in the draw! Reviewed on: 14th August 2024
AnneMarie H's avatar
AnneMarie H
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Ease of transfer of funds in an emergency.

5
On this occasion it was easy to transfer funds from our online account to our First Direct bank account preparatory to having to pay for repairs to our roof which suddenly needed work to repair it. Reviewed on: 13th August 2024
Peter 's avatar
Peter
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Knowledgeable

5
Dylan was knowledgeable, courteous and professional. Reviewed on: 8th August 2024
Brian L's avatar
Brian L
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Tracker Bond

3
Not sure your bond showing £10,000 is clear to the public -Moneysavingexpert show £10,000exactly giving the impression that £10,000 Is the maximum amount you can invest in your tracker bond! Reviewed on: 7th August 2024
Allan G's avatar
Allan G
Reply from Family Building Society Thank you for leaving us this review, we apologise for any inconvenience caused and we take all feedback on board. Response date: 4th September 2024
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Family Building Society

great attitude and helpfulness

5
calm, helpful and exactly the opposite of what I usually fear and get, which is moodiness and attitude, this lady was great and a credit to the company. Reviewed on: 6th August 2024
Sam C's avatar
Sam C
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Excellent service provided by Georgina Kiernan today.

5
Excellent service provided by Georgina Kiernan today. Knowledgeable, helpful and patient guidance. Reviewed on: 6th August 2024
Roy S's avatar
Roy S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

Very efficient

5
Quick response to my Query Very efficient Reviewed on: 23rd July 2024
Pretty woman's avatar
Pretty woman
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 25th July 2024
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Family Building Society

Moving money

5
I wanted to move money between accounts which I found very easy to do. Reviewed on: 23rd July 2024
Fred S's avatar
Fred S
Reply from Family Building Society Thank you for your positive feedback! Response date: 25th July 2024
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Family Building Society

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