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Family Building Society: Savings reviews

Name: Savings
Rating: 4.41 (616 reviews)

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4.45

Based on 616 reviews, last reviewed 8th Oct 2024

61% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

71%

15%

Latest highest rating:

5

Windfall Bond Win I recently won a Windfall Bond of £1000. Reviewed on: 8th October 2024

Latest lowest rating:

2

I shouldn't have to get in touch and wait several da... I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (616)

Best society to be with

If you want a society that treats you fairly then look no further. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Bill, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Security first

Newspaper recommended product - so I proceeded to open a joint account. Had initial trouble over security issue - once resolved by friendly staff was 100% satisfied. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Jeffrey, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Personal Service

Great personal service! Everything explained and papers came through when they were supposed to. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Jon, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Purchase windfall bonds

The whole experience was simple and easy to understand . Reasonable interest rate. And a chance to win every month . Fingers crossed. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Barry, thank you for taking the time to leave us a review and give us such positive feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

Highly satisfied

I have a bond which is an innovative product offering a chance to win a prize in the draw . The odds are much better than premium bonds . Although the prizes are smaller there is greater chance and you earn a little interest too . I don’t know anyone that has won more than £500 on Premium Bonds but I won £1000 . I would be confident looking at other products in the range Reviewed on: 26th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

Ok.

Does what it says on the tin with no hassle Reviewed on: 26th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Not the easiest

The account has a limited additions period which is Frustrating. The online services are not particularly user friendly and the account was tricky to open up. As there are other banks and building societies with accounts which are easier to set up and use and more flexible about paying in, I will look elsewhere first. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Gina, thanks for your review and feedback. I am sorry you are having trouble using our Online Service. We'd like to help you so please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 15th February 2019

The online service has been good.

It is very flexible online. I have found the rates competitive. Reviewed on: 25th January 2019

This is my experience

I chose The Family Building Society because they were offering the best rates at the time .I spoke to one of your team and she was able to give me the information I required in order to progress the deposit Reviewed on: 25th January 2019

Reply from Family Building Society Hi James, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Not sure about the family bonds!

Quite difficult to open 4 separate accounts. Not all the prize money is paid out every month from what I can understand! A lot of blank tickets in the draw!!! Will leave it a bit and see what happens! Reviewed on: 25th January 2019

Reply from Family Building Society Hi Patricia, thanks for your feedback. To open more than one Windfall Bond online, multiple applications are needed and I’m sorry that you feel that this was not an easy process. In order for us to calculate and provide the odds of winning, the number of tickets in the draw each month needs to be a set number - 10,000 for the Windfall Bond. Each qualifying Windfall Bond is allocated a unique ticket number for entry into the draw. Until there are 10,000 qualifying Windfall Bonds allocated to tickets and entered into the draw each month, there will be blank tickets to make up the ticket total to 10,000 for each draw. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Kind regards, Vicky Response date: 26th February 2019

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