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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,172 reviews, last reviewed 8th Dec 2025
55% decrease in 5 star reviews
in the past 90 days
94% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

An excellent response to my issue My call was picked up really quickly. I rang because I was locked out of my account. The chap I spoke too was very friendly and reassuring, and they... Read more Reviewed on: 8th December 2025
Janice B's avatar
Janice B

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1172)

Off to a great start with Family Building Society!

5
So much nicer to deal with well informed and engaging staff, looking to fully answer our queries. If Alice is an example of the quality of Family Building Society Staff, our decision to open an account for my wife and I and one for our granddaughter, age d five, is more than well founded. Reviewed on: 6th September 2024
Keith 's avatar
Keith
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Online transfer

5
Easily transferred a credit to another FBS account online. Security questions worked well. Reviewed on: 2nd September 2024
Janis C's avatar
Janis C
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

Providing Maturity Instruction

5
Was looking to provide a maturity instruction on a fix rate product. My questions were answered in full and I was able to secure the new product while on the call. Reviewed on: 2nd September 2024
Carl D's avatar
Carl D
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

Dylan was first class in his explanation to all my q...

5
Dylan was first class in his explanation to all my queries. He was both patient and knowledgeable. Feel greatly reassured and would highly recommend Family B/Society. Reviewed on: 2nd September 2024
Claire R's avatar
Claire R
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us, specifically with Dylan! Response date: 4th September 2024
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Family Building Society

Excellent service

4
Excellent products and service. It would be good if once you have an account or number of accounts with FBS that when you open a new account it recognises and verifies your nominated bank account as if the application process does not verify your account despite it being verified before you have to go through a manual process which dealys matters and can be irritating. Reviewed on: 31st August 2024
Janet S's avatar
Janet S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

E mail confirmation

4
Great response from person I spoke to. However would have liked e mail to confirm what we agreed. Reviewed on: 30th August 2024
John Green's avatar
John Green
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us. We take all feedback on board, and will look into this. Response date: 4th September 2024
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Family Building Society

Windfall account.

5
I think the Windfall account is a very innovative account that others are sure to copy. Reviewed on: 24th August 2024
Steven M's avatar
Steven M
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

First contact

5
First time contacting and no wait for customer service, on a Friday lunch time. Lisa was very courteous and patient. She answered my questions immediately. Reviewed on: 23rd August 2024
Saver's avatar
Saver
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Lisa! Response date: 4th September 2024
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Family Building Society

Great Service.

5
Great Service. Dealt with my issue effectively Reviewed on: 22nd August 2024
Paula B's avatar
Paula B
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

All good so far.

5
All good so far. had a reason to call service and problem was resolved on the call Reviewed on: 21st August 2024
chris ellis's avatar
chris ellis
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

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