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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,208 reviews, last reviewed 16th Jan 2026
60% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

RESET OF SECURITY Adviser was knowledgeable and helpful . Reviewed on: 15th January 2026
matt's avatar
matt

Latest lowest rating:

1

JUST APPALLING CUSTOMER SERVICE The Family Building Society are without doubt the WORST building society I have the misfortune to deal with.Second major compliant in under a year.JUS... Read more Reviewed on: 16th January 2026
RogerW's avatar
RogerW
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1208)

The lady I spoke to was exstremly helpful

5
The lady I spoke to was exstremly helpful Reviewed on: 13th November 2024
Mike P's avatar
Mike P
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us extremely helpful! Response date: 15th November 2024
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Family Building Society

I found the NCBS/Family B S many years ago

5
I found NCBS many years ago before it began Family Building Society. I have had various saving accounts with them on a continuous basis because their accounts were either as good or even better than the most competitive of building societies. In addition the quality of their staff was always excellent in knowledge and helpfulness. Reviewed on: 11th November 2024
Douglas J's avatar
Douglas J
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your positive experience with us! Response date: 15th November 2024
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Family Building Society

Consistently great service and interest rates.

5
Consistently great service and interest rates. Reviewed on: 11th November 2024
Lenka S's avatar
Lenka S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

We found the website easy to use and the telephone

5
We found the website easy to use and the telephone customer service very friendly and helpful Reviewed on: 11th November 2024
Timothy J's avatar
Timothy J
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

The staff in the branch are very polite, friendly an...

5
The staff in the branch are very polite, friendly and knowledgeable - they know their products and are very helpful.If you need to ring up head office, they are very helpful and efficient. What more do you want! Reviewed on: 11th November 2024
Margaret J's avatar
Margaret J
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Good selection of innovative products.

5
Good selection of innovative products. Always someone to answer the phone without the long waits experienced with some competitors. Reviewed on: 8th November 2024
Peter L's avatar
Peter L
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Very helpful customer service agent who went out of...

5
Very helpful customer service agent who went out of his way to find the answers to my questions.. Reviewed on: 25th October 2024
Nicola K's avatar
Nicola K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Superb Customer Service

5
Spoke to Lisa in Customer Service who was eager to help with my query. Friendly, helpful and professional Lisa quickly put my mind at rest by clarifying the concern I had raised. Thank you Lisa for all your help, it was lovely to speak to you. Just brilliant customer service! Reviewed on: 24th October 2024
Chris 's avatar
Chris
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 6th November 2024
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Family Building Society

Excellent Customer Service

5
I have always had excellent customer service since opening a savings account with this building society. The online service is easy to use and they keep you up to date regarding balance, interest and any changes to your account. Reviewed on: 23rd October 2024
Jane L's avatar
Jane L
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Great customer service

5
The member of staff I spoke to was very friendly and helpful and dealt with my query quickly and efficiently Reviewed on: 18th October 2024
Jayne P's avatar
Jayne P
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was great! Response date: 21st October 2024
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Family Building Society

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