Write a review

Newsletter

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.57 (1383 reviews)

View other Family Building Society products

4.57

Based on 1,381 reviews, last reviewed 29th Jul 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

On line service problem , sorted out very quick On line service problem , sorted out very quick Reviewed on: 29th July 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1383)

Living in the past

Much too reliant on paper and snail mail. Need to join the 21st century and provide the ability to transfer Cash ISAs electronically, provide documents and newsletters digitally in pdf format. Reviewed on: 25th May 2025

It is a nightmare creating an online account, your s...

It is a nightmare creating an online account, your security onboarding is terrible compared to most of your rivals. I have £85k ready to invest and have given up Reviewed on: 25th May 2025

Reply from Family Building Society Thank you for taking the time to leave a review Neil. We are sorry to hear that you had some online issues whilst creating an account and that you have decided not to go ahead. It would be really helpful if you could give us more details about your experience so that we can look in to this for you. Kind regards Family Building Society Response date: 29th May 2025

Great service setting up new platform.

Change to online platform was a problem but great help from Customer Services lady resolved the issue. Most helpful. When signing into the new platform it gives the option to use customer ID or email address. It turns out that only Customer ID will work. Reviewed on: 23rd May 2025

I today opened a new online savings account and spok...

I today opened a new online savings account and spoke with Dyllan Wright regarding instructions to transfer a balance from a maturing account to the new account.Dyllan was very professional ,courteous and to the point. Reviewed on: 23rd May 2025

Good interest rate on savings and good customer servive

Good interest rate on savings and good customer servive Reviewed on: 23rd May 2025

Satisfied Saver

I managed to lock my self out of my account, but the help desk person talked me through the new log in process so I was able to carry on as normal Reviewed on: 23rd May 2025

Gillian was wonderful.

Gillian was wonderful. She made so much effort and took the time to help me with my problem with clear, concise instructions. Excellent experience. Reviewed on: 23rd May 2025

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

IT "update" was a complete disaster

The IT "update" was a complete disaster. I have not been able to log on for a week and still cannot. I have been told 3 times the problem has been fixed, it has not. I was an IT director for a major bank, if this happened on my watch I would have been sacked. I presume this will not happen here, bunch of amateurs Reviewed on: 22nd May 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 24th June 2025

Unblocking account

I understand that there is a long delay ,waiting to get through on the phone, 20 mins- as you are so busy- and I did appreciate the option to have a call back to avoid waiting on the phone . I didn’t take up this option - hence the longish wait .Once through - the service I received was professional, helpful and friendly - and the problem of unblocking my account - my own fault ,was quickly resolved . A special thanks to Gillian Collard - excellent customer service. Reviewed on: 22nd May 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Regular e-Saver
from Progressive Building Society 0.00 from 0 reviews
Deposit Account
from The Co-operative Bank 3.92 from 11 reviews
Promise Saver
from Principality Building Society 4.21 from 4 reviews

Want to see more from Family Building Society?

Mortgages
from Family Building Society 4.75 from 699 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub