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Family Building Society: Savings reviews

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4.55

Based on 1,163 reviews, last reviewed 24th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

88% decrease in 1 star reviews

in the past 90 days

76%

12%

4%

2%

6%

Latest highest rating:

5

Requested withdrawal from savings account Requested withdrawal from savings account 2.00pm, was in my bank by same day. always good service from Family BS last 10yrs. I am always reminded of h... Read more Reviewed on: 24th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1163)

What's not to like?

5

I've been saving with the FBS for several years and have always had good experiences when I've needed to speak to staff there. They offer competitive interest rates, useful products with excellent customer service, and one can always speak to a person there quite easily. Recently, I invested in some Windfall Bonds because these offer a good interest rate with the chance of winning a monetary prize, and I've been fortunate enough to win! So that's the icing on the savings cake! Thank you, FBS, for this Christmas surprise! Reviewed on: 20th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Advisor on phone was polite efficient and caring.

5

Advisor on phone was polite efficient and caring. Reviewed on: 11th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Really great customer service

5

Really great customer service and rapid response to the customer Reviewed on: 4th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Decent Interest Rate on Savings

5

I have a savings account that pays a decent interest rate when compared to other societies. I like the fact that you don't get marketing emails every five minutes and only get important updates to interest rates and account changes. I also like the website and how quick and easy it is to log in and not have to go through page after page to get to my account information. Nice, simple and streamlined. Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Lisa was very helpful and understanding

5

Lisa was very helpful and understanding Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

NEVER HAVE TO WAIT TO LONG ,STAFF REALY HELPFUL

5

NEVER HAVE TO WAIT TO LONG ,STAFF REALY HELPFUL Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

World beater rates

5

The society offers excellent rates with some additional benefits. Customer service both via phone and in branch is most attentive. Reviewed on: 29th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Customer service has been excellent through out.

5

Customer service has been excellent through out. Every time I have need to ring up because I need to ask a question they have taken time to explain in simple English and finish asking me if I am happy with the answer or if they need to explain it another way. couldn't ask for more thanks. Reviewed on: 28th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Excellent

5

The service from David Hobbs from Family BS has been amazing. I have had many accounts with many banks and building societies but nothing has been quite like the service that I received from you. You chased up what was happening to my money and called me back several times to update me. Really great service. I am so impressed that I have told my husband as well to open an account on Family BS. Reviewed on: 25th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found David was extremely helpful and friendly! Response date: 26th November 2024

I am delighted by the fantastic service

5

I contacted by phone Family BS on thursday and Friday 21st and 22nd November 2024. Both ladies whom dealt with my calls were fantastic, I am pleased to say that the nature of my 2 calls were dealt with in the most polite and professional manner I was in fact so impressed that after my bond matured I re invested again into a new savings account with the Family BS. Keep up the fantastic service that the telephone operators provide I am really pleased with their way of dealing with queries. A brilliant experience which in this day and age is most refreshing. Neil Iliffe Reviewed on: 23rd November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 26th November 2024

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