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Family Building Society: Savings reviews

Name: Savings
Rating: 4.57 (1383 reviews)

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4.57

Based on 1,383 reviews, last reviewed 30th Jul 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Roger was very helpful Roger was very helpful on the phone in setting up a new account and explaining everything clearly, helpfully and patiently. Well done Roger! Reviewed on: 30th July 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1383)

Donnika was exceptionally helpful and patient

Donnika was exceptionally helpful and patient in working out how to change my passpord and transferring the information from my mobile phone to the computer. Reviewed on: 25th June 2025

Excellent fixed rate bond interest rate

Excellent 1 year fixed rate bond interest rate. Very good customer service. Reviewed on: 24th June 2025

Handling of the issue.

The issue was handled promptly and efficiently and in a very courteous manner by the bank's representative, Lisa Adams Reviewed on: 24th June 2025

Problem logging on

Had an issue logging on due to your system change, lady who helped me through it was very helpful Reviewed on: 23rd June 2025

Paper Free.

I would like al my documents by email not by post. Reviewed on: 21st June 2025

HIghly efficient, friendly and courteous, as well as...

HIghly efficient, friendly and courteous, as well as giving practical advice and information. Very pleased with the customer service from Family's Guy Williams and then also Donnika when i rang back with another query. Reviewed on: 20th June 2025

Telephoned to close account.

Telephoned to close account. Dealt with very efficiently by Elissa Agodi. Reviewed on: 20th June 2025

Donnika provided an excellent service.

Donnika provided an excellent service. Walked me through all stages to re-join Family Building Society (new banking update process etc) to set up a new account for re-investment Reviewed on: 19th June 2025

Good interest rate and polite customer service and e...

Good interest rate and polite customer service and easy o line process to open an account Reviewed on: 19th June 2025

Great service, very quick and completed everything i...

Great service, very quick and completed everything i wanted Reviewed on: 19th June 2025

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