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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,113 reviews, last reviewed 2nd Oct 2025
1% decrease in 5 star reviews
in the past 90 days
56% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Issues resolved The customer adviser, Lisa Adams, was very friendly, helpful & efficient. All the issues were resolved. Reviewed on: 2nd October 2025
Alan M's avatar
Alan M

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025
Eve M's avatar
Eve M
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1113)

Excellent guidance and advice by customer service

5
Lisa Adams was excellent in providing advice on guidance on savings account the society provide and how to utilise them effectively. Reviewed on: 24th September 2024
Hazel A's avatar
Hazel A
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Lisa! Response date: 27th September 2024
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Family Building Society

FIRST CLASS SERVICE

5
THE LADY I DEALT WITH WAS MOST PLEASANT , KNOWLEDGIBLE AND HELPFUL. BETTER SEVICE COULD NOT BE WISHED FOR. Reviewed on: 23rd September 2024
P GROVR's avatar
P GROVR
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Rosie Keysell was very helpful and answered all my q...

5
Rosie Keysell was very helpful and answered all my questions raised on Junior Saving Account in detail for me to make a decision Reviewed on: 20th September 2024
Vipinchandra R's avatar
Vipinchandra R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Rosie! Response date: 27th September 2024
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Family Building Society

The person I dealt with was very helpful and answere...

5
The person I dealt with was very helpful and answered all my questions & actioned my request efficiently. She was also very pleasant to deal with Reviewed on: 19th September 2024
Michael A's avatar
Michael A
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Request dealt with easily.

5
My request was easily dealt with and made straightforward. Thank you. Reviewed on: 18th September 2024
Chrissie D's avatar
Chrissie D
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Excellent customer experience

5
Excellent customer experience the team member had great patience helping me sort my issue out and clearly explained what I needed to do and then assisted me to get a satisfactory conclusion to the issue Reviewed on: 17th September 2024
Roger M's avatar
Roger M
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Todays experience.

5
The telephone was answered promptly and the adviser Dyllon answered my query and carried out the task I had difficult with in a courteous and efficient manner Reviewed on: 11th September 2024
Stanley R's avatar
Stanley R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

Helpful advisor

4
Person I spoke to was understanding and helpful. She offered more help if necessary Reviewed on: 10th September 2024
Sara W's avatar
Sara W
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Just cashed in a bond but Lisa made the process very...

5
Just cashed in a bond but Lisa made the process very simple and quick Reviewed on: 6th September 2024
Joan R's avatar
Joan R
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with Lisa! Response date: 10th September 2024
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Family Building Society

Excellent service

5
Very helpful when you call. Good range of products Reviewed on: 6th September 2024
Claire F's avatar
Claire F
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 10th September 2024
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Family Building Society

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