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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1351 reviews)

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4.56

Based on 1,351 reviews, last reviewed 13th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

Good service and clear communication.

Good service and clear communication on the occasion I have been in contact by phone. Would like to see an App. on line for quicker transactions. Reviewed on: 9th June 2025

Great little society.

Great little society. Good interest rates - the tracker ISA is superb, we have 3 accounts each. Our 1 experience in having a problem ( new security process) was good. Reviewed on: 9th June 2025

Saving account with Family Building Society

Competitive interest rates.Very easy to open account online with excellent security measures..Easy to contact via phone with a query which was answered in an efficient and friendly manner..Would highly recommend them . Reviewed on: 8th June 2025

Simple easy procedure for opening an account.

Simple easy procedure for opening an account. Friendly staff to assist if required. Reviewed on: 6th June 2025

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Great service

Answered quickly and resolved issue without hassle. Friendly service. Reviewed on: 6th June 2025

Spoke with Lisa Adams who was very helpful.

Spoke with Lisa Adams when I needed to transfer funds, as always it was quick and easy to do. Lisa was very helpful, pleasant and professional. Note: Usually they answer the phone quickly, today not so and I eventually opted for a call back, which was ok, except it was then too late for the funds to credited to my bank a/c that day, which being a Thursday means they might not be there until Monday! Hopefully this will not lead to being overdrawn. So, please could there be more people to answer phones in future (It's not usually a problem) Reviewed on: 6th June 2025

I had a technical enquiry re log-in - all sorted qui...

I had a technical enquiry re log-in - all sorted quickly and efficiently. Very good service. Reviewed on: 5th June 2025

Easy access and helpful knowledgeable customer service

Easy access and helpful knowledgeable customer service Reviewed on: 5th June 2025

very help full and clear instructions was able to so...

very help full and clear instructions was able to solve problem quickly very easy to understand operator on the phone Reviewed on: 4th June 2025

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