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Collie

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Review of the Family Building Society, Savings:

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Unfailingly Excellent

I've had to more than once phone customer support to unlock my account (don't know what I do wrong but I do do it wrong, repeatedly) and customer support is unfailingly excellent. They're in the UK, speak clearly, pleasantly and patiently, and have always solved the problem quickly. And no obsequious, fake, do-nothing, AI generated voices. Reviewed on: 16th August 2025

Review of the Family Building Society, Savings:

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I had difficulties accessing my newly-opened account...

I had difficulties accessing my newly-opened account, spoke to Katherine Ambrose on a call-back and she could not have been more helpful, patient and clear to understand. Problem solved. Reviewed on: 7th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our service very efficient, and that Katherine was able to resolve your query in a helpful manner. Response date: 7th July 2025

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