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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Not impressed

Very confusing application process, no idea whether ac application accepted, verified or opened. Not impressed. Reviewed on: 15th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 29th July 2025

Windfall bond experience ...

I don’t like the new method of running the Windfall bond draws. Much prefer the previous method. I would like to see winners list as before. Reviewed on: 14th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. Your feedback has been passed onto the relevant team to consider any improvements in this regard. Thank you, Family Building Society Response date: 29th July 2025

All good with no problems easily sorted.

All good with no problems easily sorted. Reviewed on: 14th July 2025

Took a while to get through to speak to someone by p...

Took a while to get through to speak to someone by phone approx 20mins. However spoke to Kathryn who was very patient and took me through the process of changing my account over. Really nice to speak to someone who seemed to care and accept that not everyone is a whiz with computers. Reviewed on: 14th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us most helpful and patient! We are experiencing a high number of calls at the moment, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. Kind regards, Family Building Society Response date: 14th July 2025

Family Building Society team member Gill extremely h...

Family Building Society team member Gill extremely helpful solved my problem in timely manner excellent service Reviewed on: 11th July 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're pleased to hear you were happy with our service! Response date: 14th July 2025

On line access

A very professional service provided by Gill. She resolved my access issue quickly and without fuss. Thank you for your time and patience Gill. Reviewed on: 10th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Gill most helpful and patient! Response date: 14th July 2025

Rough start...totally satisfactory outcome.

There were some technical problems during the application process. I contacted customer Services and everyone I came into contact with was exceptional. Especially Luke, who took ownership of my problem and stayed in contact with me during the entire application/registration process. The outcome.e was that the problem was resolved to my entire satisfaction and the experience of proper customer service, was a revisit to the Halcyon days of good old fashioned customer satisfaction. Well done Reviewed on: 10th July 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're pleased to hear you were happy with our service and specifically with Luke! Response date: 14th July 2025

As always great service from lovely staff,

As always great service from lovely staff, Reviewed on: 10th July 2025

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with our staff! Response date: 14th July 2025

Locked out of my account

Carelessly locked myself out of my account. Phone call answered after 10 minutes with constant updates, which I thought reasonable. After asking the necessary security questions, the friendly and efficient young lady enabled my log-in and stayed on the phone whilst I accessed my account. A good experience, although I’ll try not to be careless in future! Reviewed on: 9th July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear we were able to assist with your query in a friendly and efficient manner. Response date: 10th July 2025

5 stars to Donnika

I spoke with Donnika on the phone today and she was very helpful and sorted out the issue I was having, would recommend her to anyone. Thank you! Reviewed on: 9th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Donnika most helpful! Response date: 10th July 2025

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