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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1351 reviews)

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4.56

Based on 1,351 reviews, last reviewed 13th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

Definately a Reccommendation

Opening a saving account was a fairly stressless experience. It was key to read the information carefully, but most importantly, the staff were very helpful in explaining anything missed or not understood. The on-line private messaging system worked well, but telephone waiting times, particularly when an internal transfer was necessary, was less satisfactory. It would be helpful if the receipt of uploaded verification documents was confirmed. Reviewed on: 15th June 2025

Absolutely superb service whenever I have the need f...

Absolutely superb service whenever I have the need for any assistance. Can't fault in fact. Reviewed on: 13th June 2025

Good customer service

Donnika was polite, helpful and answered all my queries. Thank you and keep up the good work. Reviewed on: 12th June 2025

first class informed staff extremely helpful and ple...

first class informed staff extremely helpful and pleasant Reviewed on: 12th June 2025

Login difficulty

I contacted FBS to resolve a login difficulty and to open a new account. The service provided by customer services adviser on all counts was exemplary. Reviewed on: 12th June 2025

Moved savings into an isa

Moved savings into an isa and withdrew the balance. The girl that helped me on the phone was great Reviewed on: 12th June 2025

Excellent customer service from lisa

Excellent customer service from lisa Reviewed on: 11th June 2025

Your colleague was lovely and very helpful indeed!

Your colleague was very helpful indeed! She answered my questions and answered swiftly and politely. Thank you very much! You made my day! Reviewed on: 11th June 2025

Excellent Customer Service!

I am a new customer, spoke with Lisa today who was exceptionally polite and helpful; a great first experience with the Family Building Society. Thank you Lisa! Reviewed on: 11th June 2025

Efficient registering and money transfer process.

Efficient registering and money transfer process, unlike the many websites I've experienced over the years which have been hard work to navigate. Reviewed on: 9th June 2025

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