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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1351 reviews)

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4.56

Based on 1,351 reviews, last reviewed 13th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

lots of options and plenty of time and easy to renew...

lots of options and plenty of time and easy to renew when mature. Reviewed on: 18th June 2025

Very patient & diligent

Lisa Adams was very patient & diligent, dealing with a slightly annoying new log in system, in a charming manner. Answered all my extra questions quickly & helpfully. Thank you! Reviewed on: 18th June 2025

The support I received from The Family Building Soci...

The support I received from The Family Building Society was very professional, very friendly and very comprehensive, Thank you Reviewed on: 18th June 2025

Excellent service

Lisa was very helpful and patient in assisting me with transfer of funds from one account to another excellent service thank you Reviewed on: 17th June 2025

Convoluted re-0registering to new online portal.

Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 24th June 2025

Friday 13th unlucky?

I have just won £10,000 and haven’t had my bonds all that long. I was amazed and over the moon. I had a personal telephone call on Friday 13th and not an email to give me the good news. Reviewed on: 17th June 2025

Quick, quick, slow

SMS service on landline is spoken far too quickly. The SMS service on landline did not operate at 0530 hours but suddenly came through at 0830 hours. Despite funds being requested at 1119 hours money did not arrive in nominated account until evening. Same day requests from Marcus arrive within 2 hours. Reviewed on: 17th June 2025

I went into building society in Epsom on the 26.

I went into building society in Epsom on the 26.06.2025 and spoke with Alexis Osborne who was very professional and friendly at the same time Reviewed on: 17th June 2025

My request was easily solved.

My request was easily solved. Efficient service and everything was well explained. Reviewed on: 16th June 2025

Login problem professionally resolved

Representative Katherine Ambrose was very helpful and reassuring while able to resolve the system's refusal to log me in to my account helping me with each step of the process. I was then able to do all that I wanted to do. Excellent! Reviewed on: 16th June 2025

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