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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,111 reviews, last reviewed 1st Oct 2025
1% increase in 5 star reviews
in the past 90 days
56% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Donnika was so helpful when I had problems signing i... Donnika was so helpful when I had problems signing in, polite, friendly, patient and did not hurry to disappear until I was confident I had reached th... Read more Reviewed on: 1st October 2025
Jet's avatar
Jet

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025
Eve M's avatar
Eve M
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1111)

My experience

5
Lisa was excellent, very helpful, professional, friendly + personable. Reviewed on: 18th November 2024
Mark 's avatar
Mark
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 19th November 2024
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Family Building Society

professioinal friendly informative efficient service...

5
professioinal friendly informative efficient service all queries answered Reviewed on: 18th November 2024
Kate's avatar
Kate
Reply from Family Building Society Thank you for taking the time to leave us this review, it's so good to hear that your experience with us was friendly and efficient! Response date: 19th November 2024
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Family Building Society

Very efficient, friendly, answered my question

5
Very efficient, friendly, answered my question Reviewed on: 15th November 2024
John Vincent's avatar
John Vincent
Reply from Family Building Society Thank you for taking the time to leave us this review, it's so good to hear that your experience with us was efficient! Response date: 19th November 2024
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Family Building Society

The lady I spoke to was exstremly helpful

5
The lady I spoke to was exstremly helpful Reviewed on: 13th November 2024
Mike P's avatar
Mike P
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us extremely helpful! Response date: 15th November 2024
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Family Building Society

I found the NCBS/Family B S many years ago

5
I found NCBS many years ago before it began Family Building Society. I have had various saving accounts with them on a continuous basis because their accounts were either as good or even better than the most competitive of building societies. In addition the quality of their staff was always excellent in knowledge and helpfulness. Reviewed on: 11th November 2024
Douglas J's avatar
Douglas J
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your positive experience with us! Response date: 15th November 2024
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Family Building Society

Consistently great service and interest rates.

5
Consistently great service and interest rates. Reviewed on: 11th November 2024
Lenka S's avatar
Lenka S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

We found the website easy to use and the telephone

5
We found the website easy to use and the telephone customer service very friendly and helpful Reviewed on: 11th November 2024
Timothy J's avatar
Timothy J
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

The staff in the branch are very polite, friendly an...

5
The staff in the branch are very polite, friendly and knowledgeable - they know their products and are very helpful.If you need to ring up head office, they are very helpful and efficient. What more do you want! Reviewed on: 11th November 2024
Margaret J's avatar
Margaret J
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Good selection of innovative products.

5
Good selection of innovative products. Always someone to answer the phone without the long waits experienced with some competitors. Reviewed on: 8th November 2024
Peter L's avatar
Peter L
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Very helpful customer service agent who went out of...

5
Very helpful customer service agent who went out of his way to find the answers to my questions.. Reviewed on: 25th October 2024
Nicola K's avatar
Nicola K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

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