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Family Building Society: Savings reviews

Name: Savings
Rating: 4.57 (1383 reviews)

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4.57

Based on 1,383 reviews, last reviewed 30th Jul 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Roger was very helpful Roger was very helpful on the phone in setting up a new account and explaining everything clearly, helpfully and patiently. Well done Roger! Reviewed on: 30th July 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1383)

The worst online system I have ever come across.

The worst online system I have ever come across. Awful support too. Reviewed on: 5th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 7th July 2025

Assisting amateurs

An amateur at taking out savings ( a bond ) via the Internet. People at the Family Bldg Soc showed great patience in guiding me through the technical jargon. Well done. Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 7th July 2025

Needed help with my accounts and sorted promptly

Needed help with my accounts and sorted promptly Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 7th July 2025

I spoke with Elissa Agodi who was excellent in deali...

I spoke with Elissa Agodi who was excellent in dealing with my queries and sorted it out my online problems as well as account. My sincere thanks to her. Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you had a positive experience with us, specifically with Elissa! Response date: 7th July 2025

Very good and sympathetic customer care

Very good and sympathetic customer care Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive feedback! Response date: 7th July 2025

Phone conversation was excellent and everything sort...

Phone conversation was excellent and everything sorted . Reviewed on: 3rd July 2025

Reply from Family Building Society Thanks for your positive review! Response date: 7th July 2025

Lisa was extremely helpful, she answered all my ques...

Lisa was extremely helpful, she answered all my questions in a competent manner Reviewed on: 3rd July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear you found Lisa helpful and that she was able to respond to your query in a professional manner! Response date: 7th July 2025

A great service

A great service sorting out mix ups in accounts on my side. Lisa Adams provided a first-class service over and above I have come to expect from the banking/savings industry. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with Lisa! Response date: 7th July 2025

Good customer service

Good clear advice from Catherine Croucher, Customer Service Representative. And a decent savings interest rate on a 1 year fixed rate bond, with easy annual renewal. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 10th July 2025

I'm not very accomplished with on line systems nav...

Not being very accomplished with on line systems navigation I was grateful for the assistance of Lisa Adams: not just helpfull, but very knowledgeable as well . I even learned a few things that will prove useful when navigating my online account. Many thanks. Reviewed on: 2nd July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear Lisa was able to assist with your query in a helpful manner. Response date: 10th July 2025

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