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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,163 reviews, last reviewed 24th Nov 2025
47% decrease in 5 star reviews
in the past 90 days
88% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Requested withdrawal from savings account Requested withdrawal from savings account 2.00pm, was in my bank by same day. always good service from Family BS last 10yrs. I am always reminded of h... Read more Reviewed on: 24th November 2025
john g's avatar
john g

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1163)

Great Building Society,.

5
Friendly helpful staff who answered all my questions. Efficient service which is so rare these days, Reviewed on: 7th April 2025
JN's avatar
JN
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Excellent service

5
Very pleasant and helpful advisor. Reviewed on: 7th April 2025
A very satisfied customer 's avatar
A very satisfied customer
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was excellent! Response date: 11th April 2025
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Family Building Society

Very helpful customer service - made every effort to...

5
Very helpful customer service - made every effort to help. Very friendly Reviewed on: 3rd April 2025
Kay S's avatar
Kay S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very helpful! Response date: 11th April 2025
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Family Building Society

Information to savers

3
Whilst on the whole I am pleased with the customer service and interest rates offered by the Society I feel there is one major improvement that could be offered to existing savers:- Why can't emails be sent out when there are changes to the Society's interest rates or new accounts introduced ? Reviewed on: 1st April 2025
Long Term Saver's avatar
Long Term Saver
Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board. We do send emails to customers when their specific account rate is decreasing. If you are not receiving this, please contact us on 03330 140144 and we can look into your marketing permissions. Kind regards Family Building Society Response date: 11th April 2025
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Family Building Society

Full marks to Family Building Society

5
I was very satisfied with the service that I received from the Customer Services Team when I wished to transfer my funds to an updated Fixed Savings Bond. My request was dealt with in a professional and proficient manner, both on the telephone and online. Thank you very much Family Building Society for your help. Reviewed on: 27th March 2025
Elizabeth M's avatar
Elizabeth M
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Gods all round service

5
I was happy with my savings account and the service provided Reviewed on: 26th March 2025
Mikhaila's avatar
Mikhaila
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Seeking reassurance

5
I phoned to reassure myself that I had correctly transferred money to my newly set up ISA account. Your colleague whose name I sadly did not catch was so very helpful and confirmed that the money is now in my ISA account. Reviewed on: 25th March 2025
Peter 's avatar
Peter
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

We only have the one account (Windfall Bond) but fee...

5
We only have the one account (Windfall Bond) but feel it is really good value as it not only has a good interest rate but it also enters all investors into a monthly draw which (I think) gives a lot better chance of winning than other similar types of investments. Reviewed on: 21st March 2025
Colin M's avatar
Colin M
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

Account Opening Enquiry

5
I had a query about opening an account on behalf of a relative. It was slightly complex but was handled very efficiently by Donnika. The branch staff had also been very pleasant and helpful. Also the ‘phone was answered very promptly. Reviewed on: 21st March 2025
CB's avatar
CB
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Prompt reply on phone and very helpful st...

4
Reasonably prompt reply on phone and very helpful staff. I spoke to Steph who sorted out my query quickly and explained very clearly what I needed. Reviewed on: 21st March 2025
Mike B's avatar
Mike B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

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