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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1108 reviews)

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4.54

Based on 1,108 reviews, last reviewed 30th Sep 2025

1% decrease in 5 star reviews

in the past 90 days

56% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

All good and very professional well done All good and very professional well done Reviewed on: 30th September 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1108)

NEVER HAVE TO WAIT TO LONG ,STAFF REALY HELPFUL

NEVER HAVE TO WAIT TO LONG ,STAFF REALY HELPFUL Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

World beater rates

The society offers excellent rates with some additional benefits. Customer service both via phone and in branch is most attentive. Reviewed on: 29th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Customer service has been excellent through out.

Customer service has been excellent through out. Every time I have need to ring up because I need to ask a question they have taken time to explain in simple English and finish asking me if I am happy with the answer or if they need to explain it another way. couldn't ask for more thanks. Reviewed on: 28th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Excellent

The service from David Hobbs from Family BS has been amazing. I have had many accounts with many banks and building societies but nothing has been quite like the service that I received from you. You chased up what was happening to my money and called me back several times to update me. Really great service. I am so impressed that I have told my husband as well to open an account on Family BS. Reviewed on: 25th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found David was extremely helpful and friendly! Response date: 26th November 2024

I am delighted by the fantastic service

I contacted by phone Family BS on thursday and Friday 21st and 22nd November 2024. Both ladies whom dealt with my calls were fantastic, I am pleased to say that the nature of my 2 calls were dealt with in the most polite and professional manner I was in fact so impressed that after my bond matured I re invested again into a new savings account with the Family BS. Keep up the fantastic service that the telephone operators provide I am really pleased with their way of dealing with queries. A brilliant experience which in this day and age is most refreshing. Neil Iliffe Reviewed on: 23rd November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 26th November 2024

Instructions confirmation lacking

Telephone staff are polite, helpful and clear. My one criticism is: having used the phone-in system to give my ISA reinvestment instructions, I did not receive any confirmation by email or post. This was worrying and I had to phone again on the day of maturity to check that my instructions were going to be carried out. A simple email would have been sufficient. Reviewed on: 21st November 2024

Reply from Family Building Society Hi Thank you for your comments and I am sorry that you were worried about not receiving confirmation of your ISA maturity instructions. Unless specifically requested, we don’t confirm instructions upon receipt, as we send out a new opening certificate as confirmation once the ISA has matured & been reinvested. However we appreciate your feedback, and your comments have been passed to the relevant department for their consideration. I am pleased to hear that you found our staff polite and helpful. Thank you for saving with us. Kind regards Response date: 21st November 2024

Excellent customer service from Catherine

Catherine went above and beyond to help with our query. Nothing was too much trouble. She was very patient and understanding. Reviewed on: 20th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024

My experience

Lisa was excellent, very helpful, professional, friendly + personable. Reviewed on: 18th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 19th November 2024

professioinal friendly informative efficient service...

professioinal friendly informative efficient service all queries answered Reviewed on: 18th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so good to hear that your experience with us was friendly and efficient! Response date: 19th November 2024

Very efficient, friendly, answered my question

Very efficient, friendly, answered my question Reviewed on: 15th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so good to hear that your experience with us was efficient! Response date: 19th November 2024

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Family Building Society: Savings reviews

1% decrease in 5 star reviews

56% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1108)

NEVER HAVE TO WAIT TO LONG ,STAFF REALY HELPFUL

World beater rates

Customer service has been excellent through out.

Excellent

I am delighted by the fantastic service

Instructions confirmation lacking

Excellent customer service from Catherine

My experience

professioinal friendly informative efficient service...

Very efficient, friendly, answered my question

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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