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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Very helpful staff as always.

Very helpful staff as always. Easy to do business in the branch Reviewed on: 26th July 2025

Log-in Blocked

Call answered within a few minutes. Problem (log-in blocked) resolved effectively and promptly. Call centre operative had clear voice. Reviewed on: 26th July 2025

Reply to message about ISA

Telephone answered quickly. Lady was polite annd helpful Reviewed on: 25th July 2025

Locked out of my account.

Locked out of my account. Phone agent was very helpful, very patient (I am hard of hearing) and talked me through reset process step by step. Excellent experience. Reviewed on: 25th July 2025

A total disgrace

I have been locked out of my account for around a month now and received no help from this company other than I will have to wait until they can get around to issuing an additional code to me. This will not be sent by any other method than post. Ridiculous in this day and age. Absolutely regret having anything to do with them, in the meantime I have no idea what is happening to the n£50,000 that I deposited with them earlier this year. Total digrace Reviewed on: 24th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further, and provide you with any updates on your account. Kind regards Family Building Society Response date: 29th July 2025

Serena was very helpful and knowledgeable and resolv...

Serena was very helpful and knowledgeable and resolved my issue quickly Reviewed on: 24th July 2025

Ordering a statement.

I needed to order a statement today and was dealt with by a very friendly and knowledge young lady by the name of Catherine Croucher. Reviewed on: 24th July 2025

Friendly operators.

Lisa was helpful and knowledgeable about my enquiry. Reviewed on: 24th July 2025

I needed to reactivate my account to withdraw funds

I needed to reactivate my account to withdraw funds Reviewed on: 24th July 2025

A 1st class call handler

I found it impossible to set up my log in details in your newly improved easy to use web site. I needed the assistance from your very patient and experienced call handler Gillian Collard. After over 38 minutes of trying and re-trying we finally got there. I would personally suggest you treat her to a cruise with Royal Carribean. Reviewed on: 23rd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear of your great experience with Gill. Response date: 29th July 2025

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