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Review of the Family Building Society, Savings:

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Locked out of my account.

Locked out of my account. Phone agent was very helpful, very patient (I am hard of hearing) and talked me through reset process step by step. Excellent experience. Reviewed on: 25th July 2025

Review of the Newbury Building Society, Savings:

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No clue on website as to where to post application caused problems

Wanted to open a Cash ISA. Branch only open morning so no good for me. Printed off form, completed and sent with cheque to Head Office (no clue on website where to send applications for new accounts). After a week of hearing nothing, phoned head office, was transferred to Andover branch, which was wrong branch. Only saving grace was lady in Andover branch who took ownership of my problem, phoned round your branches until she tracked my application down, and then phone dme back with an update that day. Great customer service. Passbook has now finally arrived but disappointed to see account not backdated to day it would have arrived at your head office (almost a week difference). Bit ungenerous in the circumstances Reviewed on: 16th April 2021

Reply from Newbury Building Society Hi Barry, we are sorry to hear that you experienced these frustrations. We will review the instructions and make them clearer. Response date: 20th April 2021

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