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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Good service - dealing with people

Excellent paper based and telephone service. Reviewed on: 30th July 2025

I was locked out of my online account.

I was locked out of my online account. Lisa Adams verified my identity and helped me get back online. She was very professional and caring. Reviewed on: 30th July 2025

Registration issues - thanks to Steph.

Registration issues - thanks to Steph for her patience and knowledge in explaining the requirements and advising alternativesin the registration process/ Reviewed on: 30th July 2025

ISA savings question

Called with a query about my fixed ISA, which Lisa in Customer Services, explained very well so that someone like me, with little experience of the ISA market, could fully understand! Reviewed on: 29th July 2025

Ellissa Agodi was very helpful & stayed on the phone...

Ellissa Agodi was very helpful & stayed on the phone until I was happy I had found it difficult to start with - but now am working it out Reviewed on: 29th July 2025

Rate experience

Spoke to Lisa she was very helpful Reviewed on: 29th July 2025

Efficient and easy to deal with...

Quickly answered the phone considering they are much busier than normal due to excellent rates. Very polite and efficient. Reviewed on: 29th July 2025

I spoke to Lisa Adam’s who was very helpful and pol...

I spoke to Lisa Adam’s who was very helpful and polite. She resolved my issue very quickly whilst remaining very friendly. Excellent customer service I must add. Reviewed on: 29th July 2025

Telephone call to Customer Service.

Telephone call to Customer Service. I needed to telephone Family Building Society. I had been locked out of my online banking. I phoned and Ellissa Agodi took my call. She was very polite, professional and helpful. She identified me and then reset my online banking access. She offered to stay on the line whilst I accessed my account in case my password needed to be reset. Ellissa was patient, knowledgeable and did not rush me. Wonderful Custome Service today!!! Reviewed on: 28th July 2025

Savings Query

Ellissa helped with my savings query and have me all the information I needed. She was polite and personable Reviewed on: 26th July 2025

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