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Family Building Society: Savings reviews

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4.54

Based on 1,108 reviews, last reviewed 30th Sep 2025

1% decrease in 5 star reviews

in the past 90 days

56% increase in 1 star reviews

in the past 90 days

76%

12%

4%

2%

6%

Latest highest rating:

5

All good and very professional well done All good and very professional well done Reviewed on: 30th September 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1108)

Provided the information I was seeking

5

Provided the information I was seeking Reviewed on: 21st January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Excellent feedback

5

Very good and clear feedback from customer service Reviewed on: 15th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Sumaya was so patient and kind helping me to log on...

5

Sumaya was so patient and kind helping me to log on when I was blocked as memorable information would not be accepted. Not brilliant tech-wise and she stayed with me on the phone until I managed to resolve the problem with her help. People who are not confident computer users rarely meet such a lovely, kind and patient person. Sumaya - 5 stars is not enough!! Reviewed on: 8th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Catherine

5

When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c. Reviewed on: 30th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Read my review and don't take out a 5 year bond..

1

I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money in to another 5 year bond. I contacted them immediatley when I returned in December and contacted them to ask for the money to be returned to me as I did not with for another 5 year bond as I am elderlay and wnted the moeny. In papaerowrk provided, I was told that I could close the bond early but would loose any interest. I wasn't worried about this as the bond has only been in for 6 weeks, however I was told I could only close the bond if I paid the sum of £1030! This is disgusting and was never pointed out to me in previous dealings. I will be taking this matter further. Reviewed on: 30th December 2024

Reply from Family Building Society Dear Carol The 5 Year Fixed Rate Bond is a fixed term account where there is normally no access to the funds before maturity, except upon death. This is clearly stated in all the paperwork we provide. Any requests for early access to funds will be considered in cases of financial hardship, and evidence of this would be required. We charge a fee for early release of funds because there is a cost to us for doing so. I hope your query has been resolved. Kind regards Family Building Society Response date: 11th April 2025

What's not to like?

5

I've been saving with the FBS for several years and have always had good experiences when I've needed to speak to staff there. They offer competitive interest rates, useful products with excellent customer service, and one can always speak to a person there quite easily. Recently, I invested in some Windfall Bonds because these offer a good interest rate with the chance of winning a monetary prize, and I've been fortunate enough to win! So that's the icing on the savings cake! Thank you, FBS, for this Christmas surprise! Reviewed on: 20th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Advisor on phone was polite efficient and caring.

5

Advisor on phone was polite efficient and caring. Reviewed on: 11th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Really great customer service

5

Really great customer service and rapid response to the customer Reviewed on: 4th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Decent Interest Rate on Savings

5

I have a savings account that pays a decent interest rate when compared to other societies. I like the fact that you don't get marketing emails every five minutes and only get important updates to interest rates and account changes. I also like the website and how quick and easy it is to log in and not have to go through page after page to get to my account information. Nice, simple and streamlined. Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Lisa was very helpful and understanding

5

Lisa was very helpful and understanding Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

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