Write a review

Newsletter

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1351 reviews)

View other Family Building Society products

4.56

Based on 1,351 reviews, last reviewed 13th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1351)

Needed help with my accounts and sorted promptly

Needed help with my accounts and sorted promptly Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 7th July 2025

I spoke with Elissa Agodi who was excellent in deali...

I spoke with Elissa Agodi who was excellent in dealing with my queries and sorted it out my online problems as well as account. My sincere thanks to her. Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you had a positive experience with us, specifically with Elissa! Response date: 7th July 2025

Very good and sympathetic customer care

Very good and sympathetic customer care Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive feedback! Response date: 7th July 2025

Phone conversation was excellent and everything sort...

Phone conversation was excellent and everything sorted . Reviewed on: 3rd July 2025

Reply from Family Building Society Thanks for your positive review! Response date: 7th July 2025

Lisa was extremely helpful, she answered all my ques...

Lisa was extremely helpful, she answered all my questions in a competent manner Reviewed on: 3rd July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear you found Lisa helpful and that she was able to respond to your query in a professional manner! Response date: 7th July 2025

A great service

A great service sorting out mix ups in accounts on my side. Lisa Adams provided a first-class service over and above I have come to expect from the banking/savings industry. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with Lisa! Response date: 7th July 2025

Good customer service

Good clear advice from Catherine Croucher, Customer Service Representative. And a decent savings interest rate on a 1 year fixed rate bond, with easy annual renewal. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 10th July 2025

I'm not very accomplished with on line systems nav...

Not being very accomplished with on line systems navigation I was grateful for the assistance of Lisa Adams: not just helpfull, but very knowledgeable as well . I even learned a few things that will prove useful when navigating my online account. Many thanks. Reviewed on: 2nd July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear Lisa was able to assist with your query in a helpful manner. Response date: 10th July 2025

Very helpful on getting me back on line after having...

Very helpful on getting me back on line after having been locked out. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for your review, we're glad you found us helpful when assisting with the online account! Response date: 10th July 2025

Awful web site, too complicated to open account.

Good interest rate if you can open an account. So many problems with opening an account . Web site is very poor, not displaying upload links when requested. Certified passport requested but link to certification requirements led to an error screen. Requests for duplicates of identity really annoying. When calling, always number one in queue but call just goes on ringing. Invested with another bank as so frustrated, opened joint account in under 10 minutes with better interest rate. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 10th July 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Deposit Account
from Secure Trust Bank 4.08 from 7 reviews
Savings
from Hinckley & Rugby Building Society 4.83 from 2063 reviews
95 day notice account
from RCI Bank 4.80 from 944 reviews

Want to see more from Family Building Society?

Mortgages
from Family Building Society 4.80 from 671 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub