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Val W

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Review of the Family Building Society, Savings:

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Friendly, professional, and efficient customer service

I had been locked out of my online account and the annual interest had only been paid on two of my three product. I spoke to Ellissa Agodi, who reset my account after going through the relevant security and paid the interest on the outstanding product. Ellissa was friendly, professional, and efficient throughout. Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 23rd October 2025

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