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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Professional and helpful

Lisa was very professional , extremely helpful with resetting passwords etc . Her instructions were very clear . She enabled me to sort out the problem I had logging in . Reviewed on: 7th August 2025

Call-back request

After requesting a call-back I received a call about 30 minutes after. Katherine was very courteous and patient whilst I gathered details. I just needed reassurance that a transaction hadn’t gone astray. Reviewed on: 7th August 2025

Excessive wait to speak to adviser

Had to call to reset password. Long wait on phone. Told "There are no people ahead of you" throughout. Gave me plenty of time to fill in this feedback form (and catch up on emails) Reviewed on: 7th August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We are currently experiencing a high volume of calls. We do offer a call-back service which is especially useful for times when we are busy so that customers don’t have to wait on the line. This facility retains your place in the queue which means that your call-back request is automatically sent to an agent who will make a call out to you, and you don’t have to wait on the phone for your call to be answered. If there’s anything else we can assist you with, please do not hesitate to contact us back. Kind regards Family Building Society Response date: 12th August 2025

Helpful and friendly young man - William Scott

William Scott was patient, helpful and friendly. Many thanks! Reviewed on: 7th August 2025

Reactivate online access to account.

Reactivate online access to account. Quickly sorted on the phone. Staff knowledgeable and very helpful. Reviewed on: 6th August 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

tax return

quick precise sorted my problem out Reviewed on: 5th August 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Had to wait a while to speak to somebody but once I’...

Had to wait a while to speak to somebody but once I’d got to that point, the service was excellent. Thank you! Reviewed on: 5th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent telephone service

The service I received over the telephone was excellent. Reviewed on: 4th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

I have given my best attention to this company.

I have given my best attention to this company. A GP did certify the children’s application and copies of their passports, but “Family” Building Society did not accept it, as she was a family friend rather than the children’s GP. I followed up with a photograph of her on her GP practice. But this still was not acceptable. I have not direct access to this doctor, but of course “Family” Building Society have caused family problems for me. Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. All certified documents must state the full company address of whoever has certified them. More information can be found on our website: familybuildingsociety.co.uk/tips-and-guides/certifying-documents Kind regards Family Building Society Response date: 5th August 2025

WIndfall Bonds poor prize return

I have held 8 Windfall Bonds for many years, and apart from 1 bond winning a small prize in 2016 or 2017 ( i cant recall exactly) - i have had no winnings at all - even though plenty of other holders seem to have won multiple times. There is no transparency around the monthly draw, less so now that winners names are not being published on your website. I also think it is fishy that the only 1 of my bonds that ever won any prize has a big X in the account number, but none of the others do. Can you provide transparency around how the draw is operated and audited? Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. The monthly prize draws are conducted by an independent third party and all eligible Windfall Bonds are entered into the prize draw every month. For further information please contact our Family Service Team on 03330 140144 or visit our website: familybuildingsociety.co.uk/savings/windfall-bond Thank you, Family Building Society Response date: 5th August 2025

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