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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1105 reviews)

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4.54

Based on 1,105 reviews, last reviewed 27th Sep 2025

6% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

a lady called lisa very kind and patient a lady called lisa very kind and patient Reviewed on: 26th September 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1105)

prompt, efficient service

Very pleasant telephone conversation, wherein everything I asked was sorted for me. Reviewed on: 13th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

Call was answered promptly and sound advice provided

Call was answered promptly and sound advice provided Reviewed on: 11th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Family Building Society savings accounts

Discovered Family Building Society on money saving expert site. Very happy with savings options, customer service and choices offered Reviewed on: 10th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

I purchased the Windfall Bond from Family Building Society ...

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Reviewed on: 8th February 2025

Reply from Family Building Society Dear Richard, We're sorry to hear of your concerns regarding the Windfall Bond. In terms of the blank tickets, as of 1 October 2024 the prize structure was changed and there are no blank tickets entered into the prize draw. This change in prize structure also significantly increased the number of prizes available each month. This was communicated to all Windfall Bond holders. In terms of the interest rate set on the account, our interest rates are set on a combination of factors, only one of which is the Bank of England Bank Rate. We have to balance the competing interests of our savers and our borrowers, and with mortgage interest rates decreasing there was a need to adjust the returns paid to savers. Our aim is that we continue to offer value for money and competitive rates, along with excellent customer service. Kind regards, Family Building Society Response date: 21st February 2025

Found The Family Society very helpful...

Just phoned and found The Family Society very helpful via Erick Dodd. exceptional help in a friendly professional manner Reviewed on: 4th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

My request was dealt with quickly

My request was dealt with quickly and efficiently with no fuss. Reviewed on: 3rd February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Very friendly and professional whilst talki...

Luke was very friendly and professional whilst talking us through the steps of transferring funds into a Family Building Society bond. We have also spoken to some of his colleagues who have been equally friendly and helpful. It's so refreshing to have calls answered promptly and efficiently. Reviewed on: 3rd February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

The staff both in branch and on the telepohne are ve...

The staff both in branch and on the telepohne are very helpful, patient and knowledgeable. It would however, be a great advantage to be able to see your password as you type it so that you could spot errors and rectify them. It can be time consuming if you have made an error e.g. typed a capital letter by mistake but you do not know what the error is. The savings rates are however very competitive and hard to beat! Reviewed on: 3rd February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Very helpful customer service team

It was necessary to speak to customer service on a number of occasions to resolve a particular problem in opening a new savings account. Everyone we spoke to were very kind and very helpful and eventually were able to resolve our problem Reviewed on: 30th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

A human friendly voice

Have phoned Family twice , if I remember correctly the names of the people taking my call were Olivia and Catherine,both were professional,knowledgeable and friendly giving me clear instructions and guidance always showing patience with my slow grasp of technology……..a wonderful change from automation Reviewed on: 28th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

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Family Building Society: Savings reviews

6% increase in 5 star reviews

88% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1105)

prompt, efficient service

Call was answered promptly and sound advice provided

Family Building Society savings accounts

I purchased the Windfall Bond from Family Building Society ...

Found The Family Society very helpful...

My request was dealt with quickly

Very friendly and professional whilst talki...

The staff both in branch and on the telepohne are ve...

Very helpful customer service team

A human friendly voice

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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