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Family Building Society: Savings reviews

Name: Savings
Rating: 4.57 (1383 reviews)

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4.57

Based on 1,383 reviews, last reviewed 30th Jul 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Roger was very helpful Roger was very helpful on the phone in setting up a new account and explaining everything clearly, helpfully and patiently. Well done Roger! Reviewed on: 30th July 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1383)

A 1st class call handler

I found it impossible to set up my log in details in your newly improved easy to use web site. I needed the assistance from your very patient and experienced call handler Gillian Collard. After over 38 minutes of trying and re-trying we finally got there. I would personally suggest you treat her to a cruise with Royal Carribean. Reviewed on: 23rd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear of your great experience with Gill. Response date: 29th July 2025

query on ISA savings account

wait time acceptable, contact was succinct, polite, knowledgeable, and very happy with the number of hoops to jump through to verify identity - gives confidence on where the savings are. Reviewed on: 23rd July 2025

A very good experience helped by a very knowledgeabl...

A very good experience helped by a very knowledgeable and patient customer service representative who resolved the situation brilliantly Reviewed on: 22nd July 2025

Opening and using the savings account is easy

Opening the savings account was straightforward and went well, additional documentation was easy to provide electronically, I had to contact them by phone because a verification code was not provided by email as promised but that was easily corrected using the account message facility and then by phone contact, although the wait time to speak to someone was a little long. Once I got through, they were professional and helpful. The online account is easy to use and fairly intuitive. Reviewed on: 22nd July 2025

Knowledgeable and friendly staff.

Knowledgeable staff able to answer all my queries. Good call back facility. Nice website. Reviewed on: 21st July 2025

Dealt with my query, was on hold a little too long t...

Dealt with my query, was on hold a little too long though. Reviewed on: 21st July 2025

Helpfulyoung lady

The young lady who helped couldn’t have done more. The music whilst waiting cuts back to the beginning every time there is an announcement. It is annoying Reviewed on: 21st July 2025

Thank you Lisa for your calm reassuring help

I got great service from Lisa yesterday. I had made a mistake and sent money to an account I had just closed instead of to my newly opened one. I was worried where the money would end up. But Lisa was calm and reassuring. She even phoned me back when our call got cut off! She did what she promised to do to resolve my situation and sure enough today the lost money is sitting in my new account. I am relieved and grateful and won’t make the same mistake again! Thank you Lisa! Reviewed on: 18th July 2025

all questions anwered and explained well

quick to answer the phone and explain the process of reregistering Reviewed on: 17th July 2025

Easy to contact, helpful - and with good rates!

Easy to contact, helpful - and with good rates! Reviewed on: 17th July 2025

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