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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1351 reviews)

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4.55

Based on 1,351 reviews, last reviewed 13th Jun 2026

16% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

Very poor online access and service

When my Bond matured i tried to access my account to find that i was locked out. I spent over an hour on the phone waiting and then going through a very tedious process with one of the advisors. Upshot they sent me a new verification code by post(!) which took over a week to arrive and in the meantime they have put my money into a FRB offering 0.5% less than i was first offered!. I've gone online again today with my new verification code and you guessed it it still doesn't work. Whilst i am writing this i have been waiting in a queue for 29 mins so far, no details of where i am sitting in the queue etc. Not had this poor service from any of the other online savings account that i hold. Update, just got account unlocked took 42 mins in total. The advisor was a bit of a cold fish. Reviewed on: 8th July 2025

Reply from Family Building Society Thank you for your feedback and were very sorry for the inconvenience you’ve experienced following our system update. We understand how frustrating this must have been and have passed your comments to the relevant team. Our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologize for any inconvenience this may have caused. We offer customers the option of a callback to help you avoid waiting in the queue for an extended period. We're pleased to hear that your account has now been resolved from a technical standpoint. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Family Building Society Response date: 11th July 2025

Easy to navigate the website, view the products and...

Easy to navigate the website, view the products and fund a savings bond.The ability to choose monthly interest payments was a bonus. Reviewed on: 8th July 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 9th July 2025

Customer service

Excellent telephone support from Nicole Reviewed on: 7th July 2025

Reply from Family Building Society Thank you for taking the time to leave us a review. It is so great to hear that you found Nicole's service excellent. Response date: 9th July 2025

Customer Service Assistance

Needed to call help desk and Ellissa A was an angel helping me through my enquiry , very patient courteous and helpfull. Reviewed on: 7th July 2025

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 9th July 2025

Locked account

Through a technical error I managed to lock myself out of my savings account though this was quickly and easily resolved by Catherine Croucher who guided me thorough unlocking my account. Overall the endeavour was simple with the systems which were in place. Reviewed on: 7th July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear Catherine was able to assist with your query in a polite and helpful manner! Response date: 9th July 2025

been locked out of my account for 2 days, kept waiti...

been locked out of my account for 2 days, kept waiting on the phone for ages nearly 30mins now and no answer. Very poor Reviewed on: 7th July 2025

Reply from Family Building Society Thank you for taking the time to give us your review We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We do offer a call-back service which is especially useful for times when we are busy so that customers don’t have to wait on the line. This facility retains your place in the queue which means that your call-back request is automatically sent to an agent who will make a call out to you, and you don’t have to wait on the phone for your call to be answered. If there’s anything else we can assist you with, please do not hesitate to contact us back. Kind regards Family Building Society Response date: 7th July 2025

I had difficulties accessing my newly-opened account...

I had difficulties accessing my newly-opened account, spoke to Katherine Ambrose on a call-back and she could not have been more helpful, patient and clear to understand. Problem solved. Reviewed on: 7th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our service very efficient, and that Katherine was able to resolve your query in a helpful manner. Response date: 7th July 2025

Truly terrible.

Truly terrible. Access to savings denied for no apparent reason. Asked to reset password ? Nothing happened Reviewed on: 5th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 7th July 2025

The worst online system I have ever come across.

The worst online system I have ever come across. Awful support too. Reviewed on: 5th July 2025

Assisting amateurs

An amateur at taking out savings ( a bond ) via the Internet. People at the Family Bldg Soc showed great patience in guiding me through the technical jargon. Well done. Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 7th July 2025

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