Smart Money People Logo
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,104 reviews, last reviewed 26th Sep 2025
6% increase in 5 star reviews
in the past 90 days
88% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

a lady called lisa very kind and patient a lady called lisa very kind and patient Reviewed on: 26th September 2025
chris's avatar
chris

Latest lowest rating:

2

It's like an old-fashioned 'museum of money' I have had an inward ISA transfer rejected because Family Building Society can only receive payments by cheque, and not electronically. In 2025 it see... Read more Reviewed on: 25th September 2025
Mark M's avatar
Mark M
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1104)

Great Service

5
Great service done professionally with a caring friendly way. Reviewed on: 10th March 2025
Jane's avatar
Jane
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Exceptional service

5
Great products, really easy to use on line service Plus very quick to talk to on the phone if required. Very family orientated Reviewed on: 7th March 2025
nigel c's avatar
nigel c
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Very helpful and patient.

5
Very helpful and patient. It is such a bonus to be able to speak to a real person. Reviewed on: 4th March 2025
Lesley's avatar
Lesley
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

They solved my problem very professionally

5
They solved my problem very professionally Reviewed on: 3rd March 2025
Christopher's avatar
Christopher
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Exceptional customer service!

5
The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Reviewed on: 1st March 2025
Julie N's avatar
Julie N
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Helpful staff. Good operation.

5
Helpful staff. Good online system. Strong product range. Reviewed on: 27th February 2025
John W's avatar
John W
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

The lady I spoke to today was helpful and my questio...

5
The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025
Sheila Briggs's avatar
Sheila Briggs
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Don't do AI - keep talking to people

5
I tried to open an ISA account with Family BS and had inadvertently sent the funds to the wrong location . I tried to research this via my own bank ( one of the large clearing banks , and could not get a response from the web site and knpw from previous experience that since the branch closures they are impossible to contact . The only option was to contact Family BS - I did and was helped by Mr David Hobbs who was not only very helpful but also managed to calm me down and explained how the transfer system worked , I tried to get through to my own bank again but again with no success , so wiith the information provided by David I managed to resolve the issue and traced the funds . Thank you very much to both David and the company for keeping people talking to customers - excellent service - and I will now open the account Reviewed on: 21st February 2025
James M's avatar
James M
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Quick response.

5
No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025
A C's avatar
A C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

prompt, efficient service

5
Very pleasant telephone conversation, wherein everything I asked was sorted for me. Reviewed on: 13th February 2025
NP's avatar
NP
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill