Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1163 reviews)

View other Family Building Society products

4.55

Based on 1,163 reviews, last reviewed 24th Nov 2025

47% decrease in 5 star reviews

in the past 90 days

88% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Requested withdrawal from savings account Requested withdrawal from savings account 2.00pm, was in my bank by same day. always good service from Family BS last 10yrs. I am always reminded of h... Read more Reviewed on: 24th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1163)

conformation

I needed conformation regarding my isas , which was answered by a very efficient lady ( whose name I forgot) . Call was answered within a couple of minutes. Reviewed on: 28th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

I was dealt with by Katherine Ambrose.

I was dealt with by Katherine Ambrose. She handled my request in a friendly, helpful and professional manner. In my experience it was way beyond that which I have come to expect in this era. Reviewed on: 27th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

1st Class Service

During my recent telephone call I received all of the information that I needed to help me proceed. The advisor (Catherine Croucher) provided a very friendly, efficient service & was easy to deal with. Apart from above, Catherine went 'above & beyond' when early on in the tel call - the line was cut off (probably my mob). When she tried to call back & couldn't get through - she made a second attempt to call my alternative landline number (which must have been on record) & finally managed to re-connect with me. This was outstanding service & much appreciated. Reviewed on: 26th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Continuous excellent service

I spoke to a customer service representative called Gillian Collard who facilitated my request very swiftly & politely.. Very happy customer Reviewed on: 25th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Excellent helpful service for complex matters

Excellent helpful service for complex matters Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Catherine was brilliantly helpful and patient.

Catherine was brilliantly helpful and patient. She helped me to resolve my difficulties, and suggested that she stayed on the line (phone) until I had achieved my goal. I had to phone back, and she was just as brilliant. Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Very prompt and polite service, and actually speakin...

Very prompt and polite service, and actually speaking to a person, excellent! Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Very efficient service

Very pleasant person. Very efficient service. Gave very clear explanations Reviewed on: 24th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Excellent!!!!

Online application easy and straightforward. Today I phoned and was speaking to Lisa Adam’s who was very friendly and quickly answered my query. Thank you!!!!! Reviewed on: 24th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Knowledgeable, very helpful and efficient.

Knowledgeable, very helpful and efficient. Nothing was too much trouble. Reviewed on: 23rd April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Bedford Credit Union 4.84 from 15 reviews
Savings
from BLME 4.75 from 2 reviews
Savings account
from Hargreaves Lansdown 4.72 from 4 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 589 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

47% decrease in 5 star reviews

88% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1163)

conformation

I was dealt with by Katherine Ambrose.

1st Class Service

Continuous excellent service

Excellent helpful service for complex matters

Catherine was brilliantly helpful and patient.

Very prompt and polite service, and actually speakin...

Very efficient service

Excellent!!!!

Knowledgeable, very helpful and efficient.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024