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Claire L

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Review of the Family Building Society, Savings:

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Customer service

Lisa was very helpful in guiding me through the process of registering and connecting to my account. I understand that this all to do with upgrading the way customers access their accounts and will have been a one-off issue but it has been extraordinarily complicated and long winded, not easy for those who are lees tech-savvy. The staff I have spoken to have been extremely helpful. Reviewed on: 8th August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Your feedback has been passed onto the relevant team so we can make improvements in this regard. Response date: 23rd October 2025

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