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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1246)

Excellent customer service.

Rang today with a couple of issues. Dealt with quickly and efficiently Reviewed on: 3rd June 2025

Situation Saver

A problem accessing my account, Ellissa was brilliant in resolving my dilemma. very calm, patent and understanding, all now back to normal. A big thankyou Ellissa. Reviewed on: 2nd June 2025

Thank you Ellissa Agodi!

Thank you Ellissa Agodi for all your courtesy, help and explanations this morning. I was beginning to despair of ever getting through on the phone as I tried three times and had to give up after 20 minutes each time until I finally got out though to Ellissa, who was brilliant at helping me out! Reviewed on: 2nd June 2025

Online servicing was locked and needed to be re acti...

Online servicing was locked and needed to be re activated. Reviewed on: 2nd June 2025

excellent customer service

Spoke with a very knowledgable and patient lady who helped me reset my access to my account - she was very understanding and didn't rush me through the procedure at all. Reviewed on: 2nd June 2025

Ellissa Agouti deserves a medal.

Ellissa Agouti deserves a medal. She was helping me sign into my account which took over an hour and she was the most patient person I have ever encountered. She was unfazed, uncritical of any mistakes I made. Informed. No problem was too great she didn't complain or get exasperated but continued through to the end. She desderves the hightest praise. Reviewed on: 2nd June 2025

Was cut of during our call but Geniveve called me b...

Was cut of during our call but Geniveve called me back Reviewed on: 2nd June 2025

Bank web site unable to recognise a well known high...

Bank web site unable to recognise a well known high street building society as nominated bank so unable to proceed. On phone helpful but no one on phone or by email could identify what the problem was. Have used same BSoc as nom account so all rather bizarre and did suggest that even if resolved by work around there could be problems in future. Reviewed on: 2nd June 2025

Verification Code

I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025

Good service

I spoke with Lisa Adams and she dealt with my problem efficiently Reviewed on: 30th May 2025

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