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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1351 reviews)

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4.55

Based on 1,351 reviews, last reviewed 13th Jun 2026

16% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

Excellent help but took too long to get it!

Once I got contact with your assistants ( 1st one was Lisa Adams) they were excellent. Very clear, very patient, very helpful. My only issue why this does not get top marks is the time it took to get that help. First contact took around 35 minutes and the 2nd about 50 minutes. This is far too slow. I think a maximum wait time should be 10 - 15 minutes to be acceptable and you need to enlarge the size of your support team to achieve this - that would be a proper 'Customer Service'. Reviewed on: 17th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear of your positive experience with Lisa. Our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We offer customers the option of a callback to help you avoid waiting in the queue for an extended period. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Family Building Society Response date: 29th July 2025

Had to phone with a query about our savings

Had to phone with a query about our savings and was helped by Lisa who was extremely helpful. She explained things clearly . Very professional and friendly. Reviewed on: 16th July 2025

You have introduced extra security since I last logg...

You have introduced extra security since I last logged in. I have found the process extremely difficult. I suggest you have been trying to fix a problem which didn’t exist, without putting in the staff resources to make it work. None of my other banks and building societies have these problems. Reviewed on: 16th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 29th July 2025

Better savings rates available with other providers

Savings rates started off in the higher tier compared to like products. As the base rate has dropped, unfortunately the FBS rates have dropped correspondingly, and better rates are available with other providers. The customer service adviser (Donnika Nelson) was helpful in calling and confirming the details of my linked account just prior to closing my FBS account Reviewed on: 16th July 2025

Long wait to speak to adviser, but very patient and...

Long wait to speak to adviser, but very patient and polite resolving log in issue Reviewed on: 16th July 2025

Positive Experience

I spoke to Catherine Croucher who was extremely helpful and patient with me. My problems were sorted quickly and efficiently. Reviewed on: 16th July 2025

Excellent !

Excellent ... But I never give references on friends or families - too easy to lose friends ! Reviewed on: 15th July 2025

Lots of people for phone calls, and very helpful.

Lots of people for phone calls, and very helpful. Reviewed on: 15th July 2025

The call back service is excellent.

The call back service is excellent. All banks / building societies should offer it. Lisa was very helpful and resolved my issue quickly. Thank you Reviewed on: 15th July 2025

Not impressed

Very confusing application process, no idea whether ac application accepted, verified or opened. Not impressed. Reviewed on: 15th July 2025

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