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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1351 reviews)

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4.55

Based on 1,351 reviews, last reviewed 13th Jun 2026

16% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

A very good experience helped by a very knowledgeabl...

A very good experience helped by a very knowledgeable and patient customer service representative who resolved the situation brilliantly Reviewed on: 22nd July 2025

Opening and using the savings account is easy

Opening the savings account was straightforward and went well, additional documentation was easy to provide electronically, I had to contact them by phone because a verification code was not provided by email as promised but that was easily corrected using the account message facility and then by phone contact, although the wait time to speak to someone was a little long. Once I got through, they were professional and helpful. The online account is easy to use and fairly intuitive. Reviewed on: 22nd July 2025

Knowledgeable and friendly staff.

Knowledgeable staff able to answer all my queries. Good call back facility. Nice website. Reviewed on: 21st July 2025

Dealt with my query, was on hold a little too long t...

Dealt with my query, was on hold a little too long though. Reviewed on: 21st July 2025

Helpfulyoung lady

The young lady who helped couldn’t have done more. The music whilst waiting cuts back to the beginning every time there is an announcement. It is annoying Reviewed on: 21st July 2025

Thank you Lisa for your calm reassuring help

I got great service from Lisa yesterday. I had made a mistake and sent money to an account I had just closed instead of to my newly opened one. I was worried where the money would end up. But Lisa was calm and reassuring. She even phoned me back when our call got cut off! She did what she promised to do to resolve my situation and sure enough today the lost money is sitting in my new account. I am relieved and grateful and won’t make the same mistake again! Thank you Lisa! Reviewed on: 18th July 2025

all questions anwered and explained well

quick to answer the phone and explain the process of reregistering Reviewed on: 17th July 2025

Easy to contact, helpful - and with good rates!

Easy to contact, helpful - and with good rates! Reviewed on: 17th July 2025

Locked account resolved

Was helped patiently and in a very professional manner by Catherine Croucher to unlock a locked account. She had the account up and running g for me quickly and was very polite Reviewed on: 17th July 2025

Friendly staff

Call staff friendly and efficient Reviewed on: 17th July 2025

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