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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1099 reviews)

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4.54

Based on 1,099 reviews, last reviewed 24th Sep 2025

19% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

4

hopefully no problems in the future unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the numb... Read more Reviewed on: 24th September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1099)

Full marks to Family Building Society

I was very satisfied with the service that I received from the Customer Services Team when I wished to transfer my funds to an updated Fixed Savings Bond. My request was dealt with in a professional and proficient manner, both on the telephone and online. Thank you very much Family Building Society for your help. Reviewed on: 27th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Gods all round service

I was happy with my savings account and the service provided Reviewed on: 26th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Seeking reassurance

I phoned to reassure myself that I had correctly transferred money to my newly set up ISA account. Your colleague whose name I sadly did not catch was so very helpful and confirmed that the money is now in my ISA account. Reviewed on: 25th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

We only have the one account (Windfall Bond) but fee...

We only have the one account (Windfall Bond) but feel it is really good value as it not only has a good interest rate but it also enters all investors into a monthly draw which (I think) gives a lot better chance of winning than other similar types of investments. Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Account Opening Enquiry

I had a query about opening an account on behalf of a relative. It was slightly complex but was handled very efficiently by Donnika. The branch staff had also been very pleasant and helpful. Also the ‘phone was answered very promptly. Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Prompt reply on phone and very helpful st...

Reasonably prompt reply on phone and very helpful staff. I spoke to Steph who sorted out my query quickly and explained very clearly what I needed. Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Superb prompt service, did exactly what was promised...

Superb prompt service, did exactly what was promised and more, would not hesitate to recommend Reviewed on: 21st March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Contacting you is easy.

Contacting you is easy. You responded to phone calls and gave me all the information I needed. Reviewed on: 18th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

What a building society should be like

Compared to many financial institutions FBS are so easy to deal with. Phones get answered promptly and queries dealt with efficiently. May not always give the very best savings rates but always competitive. Reviewed on: 18th March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Impressive Service

I was enquiring about an appointment to open a different account with Family Building Society and received more information than I asked which should save me extra money. I was very impressed with the service I received. Thank you. Reviewed on: 18th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

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Family Building Society: Savings reviews

19% increase in 5 star reviews

88% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1099)

Full marks to Family Building Society

Gods all round service

Seeking reassurance

We only have the one account (Windfall Bond) but fee...

Account Opening Enquiry

Prompt reply on phone and very helpful st...

Superb prompt service, did exactly what was promised...

Contacting you is easy.

What a building society should be like

Impressive Service

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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