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Family Building Society: Savings reviews

Name: Savings
Rating: 4.57 (1383 reviews)

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4.57

Based on 1,383 reviews, last reviewed 30th Jul 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Roger was very helpful Roger was very helpful on the phone in setting up a new account and explaining everything clearly, helpfully and patiently. Well done Roger! Reviewed on: 30th July 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1383)

WIndfall Bonds poor prize return

I have held 8 Windfall Bonds for many years, and apart from 1 bond winning a small prize in 2016 or 2017 ( i cant recall exactly) - i have had no winnings at all - even though plenty of other holders seem to have won multiple times. There is no transparency around the monthly draw, less so now that winners names are not being published on your website. I also think it is fishy that the only 1 of my bonds that ever won any prize has a big X in the account number, but none of the others do. Can you provide transparency around how the draw is operated and audited? Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. The monthly prize draws are conducted by an independent third party and all eligible Windfall Bonds are entered into the prize draw every month. For further information please contact our Family Service Team on 03330 140144 or visit our website: familybuildingsociety.co.uk/savings/windfall-bond Thank you, Family Building Society Response date: 5th August 2025

New account setup

Katherine resolved online account setup issues and talked me through my deposit on the phone. Reviewed on: 1st August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Help with setting up new password

Katherine Ambrose was polite, helpful, patient, and well-informed in helping me set up a new password. In summation, an all-round excellent service. Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025

Friendly, professional, and efficient customer service

I had been locked out of my online account and the annual interest had only been paid on two of my three product. I spoke to Ellissa Agodi, who reset my account after going through the relevant security and paid the interest on the outstanding product. Ellissa was friendly, professional, and efficient throughout. Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 23rd October 2025

Customer service advisor today was patient, extremel...

Customer service advisor today was patient, extremely helpful and friendly. She provided an excellent service and resolved an issue that was pressing. Reviewed on: 31st July 2025

EXCELLENT CUSTOMER SERVICE

The customer service I had was very good, especially with some initial problems I had, Reviewed on: 31st July 2025

The lady who helped me was excellent.

The lady who helped me was excellent. However, there was a rather a long wait for the phone to be answered. Reviewed on: 31st July 2025

Katherine B was incredibly patient, explaining every...

Katherine B was incredibly patient, explaining every step of the process. My husband and I were trying to change our accounts to your new system but it was proving extremely difficult every step of the way. Although it took a very long time to achieve it was definitely something we could not have achieved without Katherine’s persistence. She had a lovely manner on the phone and nothing was too much trouble. She is an asset to your company. Reviewed on: 31st July 2025

Excellent customer service.

The agent (Lisa Adams) who dealt with my enquiry was very helpful, polite, and knowledgeable. She fully understood the nature of the query and dealt with it in a professional manner. The transaction was resolved satisfactorily. Thank you. I have been very pleased with Family building Society and would highly recommend them. Lisa Adams is an excellent ambassador for the company. Reviewed on: 31st July 2025

Wonderful counter staff

Wonderful counter staff who really knew Reviewed on: 31st July 2025

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